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  1. #121
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    This is not what we expect from Asus

    Quote Originally Posted by MasterC@ROG View Post
    Hey guys, our devices will work with USB hubs and we're not discouraging people from using them. However, when you are facing an issue, removing the hub eliminates one possible root cause. There are literally billions of different hubs available and we cannot possibly test them all. Occasionally people do have problems with them, especially when they start connecting numerous devices to them (powered or not). In such cases, devices may not completely fail to work, just partially.
    Please.... we are not completly stupids, we have tried (for sure I did) without a Hub first before posting on the forum, Issue still occurs with our without Hub between our connected devices. So this should not be the source of the problem. If you investigate this way, I believe we will stilll wait for months before having a solution and a working software to manage our ASUS devices

    What is increible is that after two months that this buggy release has been published, no solution or workaround has been provided and no rollback also proposed.
    We all bought Asus accesories because they are good but no devices are good enough if no software can manage them

    Check why ROGLiveService.exe, version : 1.1.16.0 is crashing (module ucrtbase.dll) and rewrite your entire software maybe
    , it could be faster than solving reccurent issues


    best regards,
    Someone who will think twice before buying Asus now
    Last edited by yeroushalaim; 03-21-2021 at 01:09 AM.

  2. #122
    Administrator Array MasterC@ROG's Avatar
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    As mentioned previously, our software needs to pass tests with various configurations before they are released and that is why updates may not be so fast. For this reason, it is best to generate a log and provide it. We have already tested the Spotlight and found no issues on our end.

    The final version of the Aura Sync software will be released in the near future for those of you who still have older devices, and wish not to deal with updates. As for Armoury Crate, the Windows environment is ever changing and so we must progress along with it to avoid possible conflicts with latest updates.

    Quote Originally Posted by yeroushalaim View Post
    Please.... we are not completly stupids, we have tried (for sure I did) without a Hub first before posting on the forum, Issue still occurs with our without Hub between our connected devices. So this should not be the source of the problem. If you investigate this way, I believe we will stilll wait for months before having a solution and a working software to manage our ASUS devices

    What is increible is that after two months that this buggy release has been published, no solution or workaround has been provided and no rollback also proposed.
    We all bought Asus accesories because they are good but no devices are good enough if no software can manage them

    Check why ROGLiveService.exe, version : 1.1.16.0 is crashing (module ucrtbase.dll) and rewrite your entire software maybe
    , it could be faster than solving reccurent issues


    best regards,
    Someone who will think twice before buying Asus now
    Last edited by MasterC@ROG; 03-21-2021 at 01:40 PM.

  3. #123
    Administrator Array MasterC@ROG's Avatar
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    Thanks for letting us know. Even though this will be definitely easier to replicate, please provide a log anyway in case the issue is not the hub.
    Not to be rude but I still have to confirm the following:
    Is the Keris working as expected when connected directly to the PC?
    Can other USB devices connected to the XG279Q work?

    Quote Originally Posted by LordSabathan View Post
    Hello Dude,i want to let you know that my Keris not work on usb through hub , and im using Asus XG279Q hub,so its from your devices and still not working.

  4. #124
    ROG Enthusiast Array LordSabathan PC Specs
    LordSabathan PC Specs
    MotherboardAsus Maximus Code XI Z390
    ProcessorIntel 9900k
    Memory (part number)Corsair CMR32GX4M2C3000C15 2 x 16GB DDR4 3000 VENGEANCE RGB
    Graphics Card #1ASUS ROG STRIX GeForce RTX 2080 Ti O11G
    Sound CardAsus Strix Raid Pro
    MonitorAsus XG279Q
    Storage #1Samsung Evo 840 250GB
    Storage #2Samsung Evo 850 500GB
    CPU CoolerAsus Strix LC 360 RGB
    CaseAsus Strix Helios
    Power SupplyAsus Rog Thor 850w
    Keyboard Asus Strix Scope TKL Deluxe
    Mouse Asus Keris Wireless
    Headset Corsair Virtuoso RGB
    Mouse Pad Asus Strix Edge,Asus Rog Balteus
    OS Windows 10 64bit Pro 1909
    Network RouterAsus AC2900
    Accessory #1 Asus Rog Throne
    Accessory #2 Asur Rog Terminal
    LordSabathan's Avatar
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    Quote Originally Posted by MasterC@ROG View Post
    Thanks for letting us know. Even though this will be definitely easier to replicate, please provide a log anyway in case the issue is not the hub.
    Not to be rude but I still have to confirm the following:
    Is the Keris working as expected when connected directly to the PC?
    Can other USB devices connected to the XG279Q work?
    Keris working flawless connected directly to pc , before Keris i had Gladius wireless 2 connected to the exact same hub and worked fine,i have 1 more device to the same hub wich work fine as well. Just when i connect mouse to the hub on usb not responding, it magically started to work once , but after i restart my pc didnt work anymore so i started connect it to pc and worked without a problem for 2 months.
    If you ask about AC LOG then i provide link from my drive cuz this file doesnt want to upload here for some reason.

    [Log downloaded and link deleted to protect your privacy. Please PM me in the future]
    Last edited by MasterC@ROG; 03-28-2021 at 04:35 PM.

  5. #125
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    I'm not sure if this has been reported or not, but Make VIDEOCARD RGB Disable from Armory Crate as MANY People are having Graphic Driver problems, please see my thread:

    https://rog.asus.com/forum/showthrea...471#post829467

  6. #126
    ROG Guru: Green Belt Array geneo PC Specs
    geneo PC Specs
    MotherboardROG Maximus XII Hero (WiFi)
    Processori9-10900k 5.1Ghz AVX0, delid
    Memory (part number)64 GB G.Skill TridentZ RGB 3200/CL14 @ 3600 CL16
    Graphics Card #1Asus ROG Strix 2070 Super A8G
    Sound CardOn-board
    MonitorEIZO Coloredge CG2730 and Viewsonic QHD displays
    Storage #1Samsung 512 GB 960 Pro; 980 1TB
    Storage #21TB 850 x 1 TB 860 EVO RAID0, 6 TB WDC Black, 6TB IronWolf Pro
    CPU CoolerEK-AIO 360 D-RGB w/Phanteks 120 T30 fan, 2 Noctua Chromax case fanss
    CaseFractal Design Meshify 2 dark tint
    Power Supply750W Seasonic Prime Ultra Titanium Plus
    Keyboard Glorious GMMK TKL
    Mouse Logitech G305
    Headset Bose QC15
    Mouse Pad Perixx dx-2000
    Headset/Speakers Vanatoo T1, Klipsch R-12SWi Sub
    OS Windows 11 Pro X64
    Network RouterLinksys EA7300
    Accessory #1 Logitech c920e webcam
    Accessory #2 Sabrent DS-SC5B 5-Bay USB-C HDD docking station
    Accessory #3 xrite i1 Display monitor calibration
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    2 App crashes back to back:

    Source
    ARMOURY CRATE Service

    Summary
    Stopped working

    Date
    ‎3/‎22/‎2021 11:59 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ArmouryCrate.Service.exe
    Application Version: 4.0.2.0
    Application Timestamp: 60496415
    Fault Module Name: RPCRT4.dll
    Fault Module Version: 10.0.19041.746
    Fault Module Timestamp: f564aeb4
    Exception Code: c0000005
    Exception Offset: 000000000002885e
    OS Version: 10.0.19043.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 849e
    Additional Information 2: 849e2097d5e25416098b9632d5a43732
    Additional Information 3: e36f
    Additional Information 4: e36ff72f4ba95af2e40bf1b132b2c258

    Extra information about the problem
    Bucket ID: 6d279f9c8efe592f7b11733ba5cb8a7f (1950466813649980031)


    Date
    ‎3/‎22/‎2021 11:59 AM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.Service.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: ArmouryCrate.Service.exe
    Application Version: 4.0.2.0
    Application Timestamp: 60496415
    Fault Module Name: combase.dll
    Fault Module Version: 10.0.19041.899
    Fault Module Timestamp: 34378b57
    Exception Code: c0000005
    Exception Offset: 000000000002ff87
    OS Version: 10.0.19043.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: a54f
    Additional Information 2: a54ff7a03d3092c67bec49302a1b734f
    Additional Information 3: c6d3
    Additional Information 4: c6d3293b1d861a24c22578393b0666a0

    Extra information about the problem
    Bucket ID: c682209011e0fc27690e7c259db5e935 (1805517001623726389)



    Up to the latest on everything:

    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 4.0.9
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.1.4.0
    ASUS Aac_NBDT HAL 2.2.17.0
    AacVGA 0.0.3.1
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    PHISON HAL 1.0.6.0
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

  7. #127
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    Feb 2021
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    Unhappy souris gladius wireless

    depuis quelques jours je ne suis plus capable d accéder aux paramètres de ma souris pour les réglage performance ,Led, calibration etc...... mais elle est capable de se synchronisé avec aura sync pour les LED avec le reste de mon portable meme dans profile je ne la vois plus pour l inclure ou non sinon elle fonctionne mais ne plus avoir accès a ses paramètre est vraiment moche haha loll c'est arrive a la suite d'une charge avec le câble fourni d origine mon ordinateur portable ROG Strix G512LI_G512LI Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz windows 10 pro et toute mes mise a jours sont faite j ai l'ordi ainsi que la souris depuis 1 mois flambant neuf merci d avance si vs êtes en mesure de m'aider avec mon petit problème merci beaucoup 😄ðŸ˜Å*

  8. #128
    ROG Member Array subzerosv PC Specs
    subzerosv PC Specs
    MotherboardB550-F
    ProcessorRyzen 5600X
    Memory (part number)Crucial Ballistix RGB
    Graphics Card #1MSI GTX 1060 GAMING X
    Sound CardSOUNDBLASTER Z
    CPU CoolerKRAKEN X63
    CaseNZXT H510 ELITE
    Power SupplyEVGA 750W GOLD
    Keyboard K70 RGB LUX
    Mouse LOGITECH G502
    Headset HYPER X CLOUD STINGER
    Headset/Speakers LOGITECH Z-5500
    OS WINDOWS 10
    Network RouterNETGEAR R7000

    Join Date
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    Exclamation still waiting x2.

    Quote Originally Posted by MasterC@ROG View Post
    As mentioned previously, our software needs to pass tests with various configurations before they are released and that is why updates may not be so fast. For this reason, it is best to generate a log and provide it. We have already tested the Spotlight and found no issues on our end.

    The final version of the Aura Sync software will be released in the near future for those of you who still have older devices, and wish not to deal with updates. As for Armoury Crate, the Windows environment is ever changing and so we must progress along with it to avoid possible conflicts with latest updates.
    Although I understand your reasons, the time it takes between versions of AC takes too long. 2 months and still no changes, I don't even know if they are working on the bug that I published nor do I know if they will. That is why you should at least release the older versions of Armory Crate to use the ones that works best for us even if they don't get support.

    By the time we have a fairly good version of the software, our motherboards or peripherals will no longer be even recent, that is, two months ago I wanted to show my build, now I only think about never buying Asus again in my life.

    Really please, listen to your customers.

  9. #129
    ROG Member Array
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    Apr 2019
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    about this problem

    Hello @MasterC@ROG. Any info about to fix this problem? i can't turn on keyboard lighting with light zone disabled. also light zone didn't detected on aura creator

    Quote Originally Posted by calev View Post
    1. PC / Laptop: ROG Strix G531GD
    2. Aura Sync products: ROG Strix Arion
    3. 3rd-party peripheral, audio, or lighting software: No
    4. Wired / wireless connection: WIreless
    5. Reinstalled Windows?: No
    6. Windows version & build: 20H2/19042.746
    7. Previous version of firmware or software that worked as expected: Armoury Crate 3.0.4
    8. Clear description of your issue: Option to enable/disable lighting laptop light zone and keyboard separately missing from system settings
    9. Any screenshots of the issue
    Attachment 87727Attachment 87728
    10. Use our new log collection function: Settings=>About=>App diagnostics: sent PM


    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate service 3.3.7
    ASUS Aac_NBDT HAL 2.4.4.0
    ASUS Keyboard HAL 1.01.17
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.8
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.26
    ENE_ESD_ASM_HAL 1.0.9.5

  10. #130
    ROG Junior Member Array
    Join Date
    Mar 2021
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    Posts
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    Hello, I am a rog spatha user and I have a problem with the version of armory crate v3.3.7.0. When I turn on the computer, it shows that the connection between the armory crate program and asus rog spatha and rog strix scope has been lost. I will not be able to do it if I want to make a very urgent adjustment relevant. And rog spatha it misrepresents the remaining battery percentage. I installed the Armory 2 program. To see the battery percentage, it shows that it has 40% charge, the dock light is green, but when I look at the armory crate program, the battery shows 25%.

    1) Windows version and build: Windows 10 20H2 and 19042.746
    Experience Windows Feature Experience Pack 120.2212.551.0

    2) 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED

    3) Reinstalled Windows ?: NO

    4) Desktop computer motherboard model: Asus M5A99FX PRO R2.0

    5) Wired / wireless connection: Wireless

    Click image for larger version. 

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    Last edited by Sertan; 03-27-2021 at 09:17 PM.

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