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  1. #1
    Administrator Array MasterC@ROG's Avatar
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    Armoury crate v3.3.7.0 [report here if any issues]

    Suggest to uninstall Aura Sync software if already installed.

    Release Notes:
    Core services updates:
    Armoury Crate Service v3.3.7
    Armoury Crate Lite Service v3.3.7
    ROG Live Service v1.1.16.0
    Lighting Service v3.04.32
    ASUS Framework v2.0.2.2
    AURA Lighting Effect add-on v0.0.14
    (Please ensure these updates are installed before reporting issues)

    New features:
    -New AURA Performance Mode - For those with a masssive collection of ROG gear, this mode will make the lighting effect smoother.
    -Motherboard:
    *Addressable strip & devices (ARGB Gen2)
    *Added AI MIC two-way noise canceling
    *Added Hydrannode feature
    -Laptop:
    *Support single-color device lighting control
    *Support Whisper mode for eGPU
    *Win key lock & Armoury Crate key update
    *Support for Multiwheel
    -Peripherals:
    *Support for "Configurable device settings when in AURA Sync mode" (selected models)
    *Added "Power Consumption Notice"
    *Added "Power management" feature for wireless devices
    *[Mobile - Android] Added headset mobile remote configuration
    **Realistic virtual surround sound effects
    **Personalize the EQ profile settings
    **Apply ROG preset audio profiles
    **Monitor battery status of headsets

    Support for new products:
    [Keyboards] ROG Falchion
    [Mice] ROG Keris
    [Headsets] TUF H3 WIRELESS, ROG Cetra RGB, ROG Clavis
    [Motherboards] Z590 series,*B560 series,*ROG Fan Controller for Z590 series
    [Graphics cards] 3090 series, 3080 series, 3070 series, 3060 series
    [Displays] ROG STRIX XG27AQ,*ROG SWIFT PG259QN,*ROG SWIFT PG259QNR,*ROG SWIFT PG32UQX,*ROG SWIFT PG279QM

    Bug fixes:
    Fixed App crash*issue*
    Fixed device page "Page error" issue*
    Fixed device bugs
    Optimized device page loading performance
    Optimized graphic asset & usage*
    Enhanced the AURA Sync effect - Strobing*
    Enhanced GUI*layout and UI interactive behavior
    Updated device HAL & kits

    ---------------------------------------------------------------------------------------------------------------------------
    To update to the latest version of Armoury Crate, reboot and the update will run in the background automatically (do not open Armoury Crate for 10-15 minutes, and plug in the power for notebooks).

    Before reporting issues, please make sure you have the latest software and firmware.
    Be clear about the key issue. Mark/edit posts which are no longer relevant, tracking multiple posts in several pages not only takes time but the issue becomes unclear.

    Include the following info:
    1. PC / Laptop
    2. Aura Sync products
    3. 3rd-party peripheral, audio, or lighting software
    4. Wired / wireless connection
    5. Reinstalled Windows?
    6. Windows version & build
    7. Previous version of firmware or software that worked as expected
    8. Clear description of your issue
    9. Any screenshots of the issue
    10. Use our new log collection function: Settings=>About=>App diagnostics
    Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.

    Log Collection Tool - Instructions
    First, check the Record log box
    Agree to the disclaimer
    Replicate the issue you are having
    Click on the Generate log data button
    Save the log file to a location of your choice.
    Stop the recording

    Even though the log file is encrypted, share the log file with me by PM (provide link to file in cloud).
    Last edited by MasterC@ROG; 06-07-2021 at 07:52 AM.

  2. #2
    New ROGer Array
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    Armoury Crate 3.3.7.0 or component causing unexpected crash when system is not in use

    Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.

    Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.

    No changes made or extra apps installed.
    Resent issue, within last 3 weeks.

    Unable to install lower version of AC to test which version is good.

    Note: AC 3.3.7.0 does not have High Performance pre-set option.

    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate service 3.3.7
    ASUS Aac_NBDT HAL 2.4.4.0
    Last edited by MasterC@ROG; 02-23-2021 at 08:25 AM. Reason: Adding crash report

  3. #3
    ROG Enthusiast Array
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    Quote Originally Posted by maybe_davey111 View Post
    Armoury Crate 3.3.7.0 or component of is causing unexpected crash when system is not in use.

    Removal of Armoury Crate and disabling of the remaining services seems to rectify issue.

    No changes made or extra apps installed.
    Resent issue, within last 3 weeks.

    Unable to install lower version of AC to test which version is good.

    Note: AC 3.3.7.0 does not have High Performance pre-set option.
    Could you perhaps send it to him privately?
    I don't think you are supposed to paste stuff that arent stated in their 1-10 point template...
    Thanks

  4. #4
    ROG Enthusiast Array
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    Handles Leak Problem

    1. PC / Laptop: PC -- ROG Rampage 6 Encore
    2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
    3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: YES
    6. Windows version & build: Windows 10 20H2 & 19042.746
    7. Previous version of firmware or software that worked as expected: NONE
    8. Clear description of your issue: All RGB modes (except dark mode and static) cause handle leaks for the process: lightningservice.exe
    9. HANDLES: 42,802 (AND CLIMBING AT AROUND 100 PER SECOND)
    Miniatura de Adjuntos Miniatura de Adjuntos Screenshot 2021-01-22 152502.png  

    Last edited by AndrasROG; 01-22-2021 at 02:40 PM. Reason: check dm

  5. #5
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    Include the following info:
    1. Laptop G531GT
    2. Aura Sync products: NO
    3. 3rd-party peripheral, audio, or lighting software: N/A
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: NO
    6. Windows version & build: Windows 10 20H2 & 19042.746
    7. Previous version of firmware or software that worked as expected: Armoury Crate 2.2.4
    8. Clear description of your issue: Fan Noise isn't displayed

    Click image for larger version. 

Name:	Screenshot.jpg 
Views:	24 
Size:	552.2 KB 
ID:	87635
    -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate service 3.3.7
    ASUS Aac_NBDT HAL 2.4.4.0
    ASUS Keyboard HAL 1.01.17
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.8
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.26
    Last edited by GoliathusUzb; 01-23-2021 at 03:55 AM.

  6. #6
    ROG Enthusiast Array
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    1. PC / Laptop: PC -- ROG Rampage 6 Encore
    2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
    3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: YES
    6. Windows version & build: Windows 10 20H2 & 19042.746
    7. Previous version of firmware or software that worked as expected: 3.2.4.0
    8. Clear description of your issue: It appears that changing the LED numbers for my addressable headers is not reflected by the visual difference in more (or fewer) LEDs showing colors individually
    9. No Image cause I can not access the motherboard page... sorry

  7. #7
    ROG Enthusiast Array
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    Quote Originally Posted by AndrasROG View Post
    1. PC / Laptop: PC -- ROG Rampage 6 Encore
    2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
    3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: YES
    6. Windows version & build: Windows 10 20H2 & 19042.746
    7. Previous version of firmware or software that worked as expected: NONE
    8. Clear description of your issue: All RGB modes (except dark mode and static) cause handle leaks for the process: lightningservice.exe
    9. HANDLES: 42,802 (AND CLIMBING AT AROUND 100 PER SECOND)
    UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
    instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

    HANDLES LEAK (CONSISTENT CLIMB)


    Click image for larger version. 

Name:	Screenshot 2021-01-31 182753.png 
Views:	4 
Size:	2.9 KB 
ID:	87738

  8. #8
    ROG Junior Member Array
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    Handle Leak

    Quote Originally Posted by AndrasROG View Post
    UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
    instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

    HANDLES LEAK (CONSISTENT CLIMB)


    Click image for larger version. 

Name:	Screenshot 2021-01-31 182753.png 
Views:	4 
Size:	2.9 KB 
ID:	87738
    Same here. Please, fix. I bought your motherboard in November and still can't use rgb because of that annoying bug.
    Miniatura de Adjuntos Miniatura de Adjuntos Untitled.jpg  


  9. #9
    Administrator Array MasterC@ROG's Avatar
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    The high number of handles issue has been replicated and a solution will be implemented. Thanks.

    Quote Originally Posted by AndrasROG View Post
    UPDATE: It appears that after using the uninstall tool and then the install tool for Armoury Crate that the handles stopped increasing for the lightningservice.exe
    instead, it's climbing for another process that I have reason to believe came bundled with Armoury Crate. It's also a process I have never seen before: Aac3572MbHal_x86

    HANDLES LEAK (CONSISTENT CLIMB)


    Click image for larger version. 

Name:	Screenshot 2021-01-31 182753.png 
Views:	4 
Size:	2.9 KB 
ID:	87738

  10. #10
    ROG Enthusiast Array
    Join Date
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    1. PC / Laptop: PC -- ROG Rampage 6 Encore
    2. Aura Sync products: motherboard, monitor (PG27V), fans, pump, gpu, cpu cooler.
    3. 3rd-party peripheral, audio, or lighting software: ONLY ASUS SOFTWARE INSTALLED
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: YES
    6. Windows version & build: Windows 10 20H2 & 19042.746
    7. Previous version of firmware or software that worked as expected: 3.2.4.0
    8. Clear description of your issue: Can not access the motherboard settings which have the OLED settings and the addressable header settings.

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