Armoury crate v3.3.7.0 [report here if any issues]

[dvanwig]

The Armoury Crate software (now version 3.3.7.0) no longer allows me to modify the lighting configuration on the MSI Z390 motherboard or the MSI GEFORCE RTX2080Ti video card. The immediately past version of Armoury Crate worked OK but after the update to v3.3.70 the program doesn't even see my motherboard or graphics card lighting options. I have a copy of the installation program for the previous version but it apparently contacts network sources and installs the latest version of Armoury Crate anyway. How can I revert back to a working copy?

[dreamteamdx]

Hi all,

Anyone can help me to fix this problem.
I'm trying to update firmware for my ROG Gladius II via Armoury Crate, but this error always appears.

Note: My Armoury Crate has been upgraded to the lastest version.

[subzerosv]

Here we go again...

1. PC
2. Aura Sync products: B550-F ROG STRIX
3. 3rd-party peripheral, audio, or lighting software: NZXT CAM.
4. wireless connection
5. Reinstalled Windows? YES.
6. Windows version & build 20H2 - 19042.631
7. Previous version of firmware or software that worked as "expected": the Previous Armoury Crate version....
8. Clear description of your issue: Music effect does nothing when selecting other than Nvidia HDMI audio to UHDTV. Selecting Sound Blaster Z as windows audio device = not a single led turns on. Going back to HDMI nvidia Audio all working "normal".

Also, now the pattern for lighting effect seems broken. The pattern does a "carrousel" effect (the whole ram sticks oscilate the colors of the pattern, before the Ram sticks lighted up using a "fixed" pattern, it is hard to explain, I'm adding two short videos to add context. Basically I achieved a cool VU Meter effect, now it does the "rainbow" style and it just sucks. Previous version was "fine".1

9. Any screenshots of the issue:
This video shows the desired effect (low part of the memory white/yellowish, middle part orange, and top red based on the frequency of the audio)
https://www.youtube.com/watch?v=rDiYXSsD1as

Armory Crate last update: awful result:
https://www.youtube.com/watch?v=jvcMsdt2Prs

Come on guys, even widely known awful software like CAM is getting updated, fixed and get new features with each update... we expect no less from Asus.
Please fix the pattern or add an option to choose Fixed or "dynamic" mode. OR instead of doing the installation web based just release old version as standalone programs... previous version was far from perfect but at least it kinda worked ok.

A few little updates were released today for Aura Kit (memory and Addresable led strip), still no fixes for previous issue.

[MaximillianFoe]

PRIME X370-PRO user here. All is fine except Armoury Crate AURA doesn't see XPG 512GB SPECTRIX S40G RGB PCIe Gen3x4 M.2 SSD anymore.

[white.ass]

hello, I'm having problems with the RGB synchronization of my XPG Adata memories.
The memory models are: XPG SPECTRIX -> AX4U320038G16-DT60

After some updates, RGB is not synchronizing with my Rog Strix B550-F motherboard. After a few minutes, the LED on one of the memories stops working, so I need to restart the synchronization in the Armory Crate application to synchronize to Rainbow again and even then, after some time, it happens again.

I have already reinstalled the application and also updated the BIOS after this started to occur and it has not been resolved. What should I do?

CONFIG:

- AMD 5600X
- XPG SPECTRIX 2x8GB
- Rog Strix B550-F
- RTX 3070 GamingPRO Palit PCYES
- 750W Gigabyte 80plus Gold

[TSportM]

Rog spolight does not show after latest updates not just this one the other before, have the same problem, have conected to a USB Hub that has a light in the port fo activity and like i suspected after you conected it shuts of usb is only giving it power armory crate service or light service is not communicating.

Asus for the love of god fix this and the program overall....



Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.44
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.34
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0



Fix this Asus spot light is dead right now

WHEN will this be fixed ?

[awdsmirk]

1. PC
2. Aura Sync products: Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip
3. Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

4. Wired connection
5. Reinstalled Windows? NO
6. Windows version & build : Microsoft Windows [Version 10.0.19042.844]
Edition Windows 10 Home
Version 20H2
Installed on 10/9/2020
OS build 19042.844
Experience Windows Feature Experience Pack 120.2212.551.0

7. Previous version of firmware or software that worked as expected: UNKNOWN
8. Clear description of your issue:
The product had been working fine for quite sometime. There have been no changes to the PC; e.g. no recent hardware upgrades or add ons. It just stopped working after some Armoury Crate update I suppose. I am unable to update the HAL and my RGB devices are no longer recognized in Armoury Crate, though interestingly they are successfully recognized in Aura Creator see screenshot.

Steps To Reproduce error:
a) Launch Armoury Create app
b) Click Update Center tab (Update is available notification)
c) Note TUF Gaming X570-Plus HAL has update available
d) Click Update button
RESULT: Error message:
Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)


9. Any screenshots of the issue : YES SEE ATTACHED
ErrorMessage.png is a screenshot of the issue when it happens
noDevicesAvailable.png shows that none of my products are recognized by ArmouryCrate
AuraCreator.ong shows that my products are recognized by Aura Creator software

10. Use our new log collection function: Settings=>About=>App diagnostics
Will PM log

[Icowboyup]

Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

ANY help would be appreciated!

Prime X299-Deluxe II
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[Englishman.Xperia]

Still the same problem, can I ask what are you doing?

I just updated again my GLADIUS II ORIGIN mouse (and all the devices) hoping for a fix and I can't access it's settings, can't control lighting, dpi, nothing. It will say disconnected for about 30minutes. (SEE IMAGE)




It's been almost two months with no change, do I need to wait every time I start the computer for 30min to start gaming or working? A fully branded RoG top to bottom?

Do you want to drive away your fan base?

Can you give me the chance to use old software that work normally?

Until I have this solved I will delay my 3 next RoG purchases that I was really excited to get my hands on...


Sincerely
Carlos Santos

[Icowboyup]

Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

ANY help would be appreciated!

Prime X299-Deluxe II
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.22
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

Not sure if this will work for anyone else but here are the steps I took (they probably are not all needed):
I uninstalled everything from ASUS
I ran the uninstall tool
I started deleting everything left in the C:\Program Files (x86)\ASUS folder
As I found files that were in use and couldn't be deleted I figured out what services that needed to be terminated and killed those services. Then I finished deleting everything.
I deleted everything in C:\Users\icowb\AppData\Local\ASUS
I ran CCleaner and removed everything Asus
I ran it again, it found more
I rebooted and ran it again, it found more
I ran it again and it was clean
For good measure (might not have been needed) I rebooted again
I reinstalled Armoury and it worked
I reinstalled everything else from Asus I wanted
Huge pain, poorly maintained software. Very sad that Asus makes great hardware and chooses not to support it to the level it deserves to be supported.