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  1. #101
    New ROGer Array
    Join Date
    Nov 2019
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    Armoury Crate v3.3.7.0 Does Not Recognize MSI Z390 or MSI GEFORCE RTX2080Ti

    The Armoury Crate software (now version 3.3.7.0) no longer allows me to modify the lighting configuration on the MSI Z390 motherboard or the MSI GEFORCE RTX2080Ti video card. The immediately past version of Armoury Crate worked OK but after the update to v3.3.70 the program doesn't even see my motherboard or graphics card lighting options. I have a copy of the installation program for the previous version but it apparently contacts network sources and installs the latest version of Armoury Crate anyway. How can I revert back to a working copy?

  2. #102
    New ROGer Array
    Join Date
    Feb 2021
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    10
    Posts
    2

    ROG Gladius II Error Code 14

    Hi all,

    Anyone can help me to fix this problem.
    I'm trying to update firmware for my ROG Gladius II via Armoury Crate, but this error always appears.

    Note: My Armoury Crate has been upgraded to the lastest version.
    Miniatura de Adjuntos Miniatura de Adjuntos Error Code 14.jpg  


  3. #103
    ROG Member Array subzerosv PC Specs
    subzerosv PC Specs
    MotherboardB550-F
    ProcessorRyzen 5600X
    Memory (part number)Crucial Ballistix RGB
    Graphics Card #1MSI GTX 1060 GAMING X
    Sound CardSOUNDBLASTER Z
    CPU CoolerKRAKEN X63
    CaseNZXT H510 ELITE
    Power SupplyEVGA 750W GOLD
    Keyboard K70 RGB LUX
    Mouse LOGITECH G502
    Headset HYPER X CLOUD STINGER
    Headset/Speakers LOGITECH Z-5500
    OS WINDOWS 10
    Network RouterNETGEAR R7000

    Join Date
    Dec 2015
    Reputation
    10
    Posts
    6

    Thumbs up still waiting...

    Quote Originally Posted by subzerosv View Post
    Here we go again...

    1. PC
    2. Aura Sync products: B550-F ROG STRIX
    3. 3rd-party peripheral, audio, or lighting software: NZXT CAM.
    4. wireless connection
    5. Reinstalled Windows? YES.
    6. Windows version & build 20H2 - 19042.631
    7. Previous version of firmware or software that worked as "expected": the Previous Armoury Crate version....
    8. Clear description of your issue: Music effect does nothing when selecting other than Nvidia HDMI audio to UHDTV. Selecting Sound Blaster Z as windows audio device = not a single led turns on. Going back to HDMI nvidia Audio all working "normal".

    Also, now the pattern for lighting effect seems broken. The pattern does a "carrousel" effect (the whole ram sticks oscilate the colors of the pattern, before the Ram sticks lighted up using a "fixed" pattern, it is hard to explain, I'm adding two short videos to add context. Basically I achieved a cool VU Meter effect, now it does the "rainbow" style and it just sucks. Previous version was "fine".1

    9. Any screenshots of the issue:
    This video shows the desired effect (low part of the memory white/yellowish, middle part orange, and top red based on the frequency of the audio)
    https://www.youtube.com/watch?v=rDiYXSsD1as

    Armory Crate last update: awful result:
    https://www.youtube.com/watch?v=jvcMsdt2Prs

    Come on guys, even widely known awful software like CAM is getting updated, fixed and get new features with each update... we expect no less from Asus.
    Please fix the pattern or add an option to choose Fixed or "dynamic" mode. OR instead of doing the installation web based just release old version as standalone programs... previous version was far from perfect but at least it kinda worked ok.

    A few little updates were released today for Aura Kit (memory and Addresable led strip), still no fixes for previous issue.

  4. #104
    ROG Junior Member Array
    Join Date
    May 2017
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    1

    PRIME X370-PRO user here. All is fine except Armoury Crate AURA doesn't see XPG 512GB SPECTRIX S40G RGB PCIe Gen3x4 M.2 SSD anymore.

  5. #105
    New ROGer Array white.ass PC Specs
    white.ass PC Specs
    MotherboardAsus Rog Strix B550-F Gaming
    ProcessorAMD Ryzen 5 5600X 6-Core 3.70 GHz
    Memory (part number)AX4U320038G16-DT60
    Graphics Card #1RTX 3070 Graffiti PCYes
    MonitorOzone OZDSP27IPS-Fless
    Storage #1NVMe 1TB KingSpec
    CPU CoolerCooler Box Wraith Stealth
    CaseLian Li - Lancool II
    Power SupplyGigabyte GP-P750GM 750W 80Plus Gold
    Headset Razer Mano'War 7.1 Wireless
    OS Windows 10 PRO

    Join Date
    Feb 2021
    Reputation
    10
    Posts
    1

    Aura Sync XPG Memory don't work corretly

    hello, I'm having problems with the RGB synchronization of my XPG Adata memories.
    The memory models are: XPG SPECTRIX -> AX4U320038G16-DT60

    After some updates, RGB is not synchronizing with my Rog Strix B550-F motherboard. After a few minutes, the LED on one of the memories stops working, so I need to restart the synchronization in the Armory Crate application to synchronize to Rainbow again and even then, after some time, it happens again.

    I have already reinstalled the application and also updated the BIOS after this started to occur and it has not been resolved. What should I do?

    CONFIG:

    - AMD 5600X
    - XPG SPECTRIX 2x8GB
    - Rog Strix B550-F
    - RTX 3070 GamingPRO Palit PCYES
    - 750W Gigabyte 80plus Gold

  6. #106
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
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    Quote Originally Posted by TSportM View Post
    Rog spolight does not show after latest updates not just this one the other before, have the same problem, have conected to a USB Hub that has a light in the port fo activity and like i suspected after you conected it shuts of usb is only giving it power armory crate service or light service is not communicating.

    Asus for the love of god fix this and the program overall....



    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS Keyboard HAL 1.01.44
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL 1.1.0.34
    AacVGA 0.0.3.1
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_ESD_ASM_HAL 1.0.9.5
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0



    Fix this Asus spot light is dead right now

    WHEN will this be fixed ?
    GMS1Corsair 1000D|ROGRampageViEE-i910980XE@5.1ghz@1.36v custom loop|32gbGSKILLRoyalGold-DDR4-Geforce RTX 3090@2100mhz
    |1X970EvoPlus 1TB|850evo500gb|MX100 512gb|OCZ480gb|4X2TBWD SSD RD0@powerby Corsair 1500i
    @Steam - MDK_pt | uplay -»MDK-pt| battlenet -» MDKpt#21176 | origin -» MDK_PRT| youtube: Click here

  7. #107
    New ROGer Array
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    Feb 2021
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    Unable to succesfully update HAL - Error code 12

    1. PC
    2. Aura Sync products: Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip
    3. Aura Creator installed | TUF Gaming X570-Plus (WIFI) | Addressable LED Strip

    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

    4. Wired connection
    5. Reinstalled Windows? NO
    6. Windows version & build : Microsoft Windows [Version 10.0.19042.844]
    Edition Windows 10 Home
    Version 20H2
    Installed on 10/9/2020
    OS build 19042.844
    Experience Windows Feature Experience Pack 120.2212.551.0

    7. Previous version of firmware or software that worked as expected: UNKNOWN
    8. Clear description of your issue:
    The product had been working fine for quite sometime. There have been no changes to the PC; e.g. no recent hardware upgrades or add ons. It just stopped working after some Armoury Crate update I suppose. I am unable to update the HAL and my RGB devices are no longer recognized in Armoury Crate, though interestingly they are successfully recognized in Aura Creator see screenshot.

    Steps To Reproduce error:
    a) Launch Armoury Create app
    b) Click Update Center tab (Update is available notification)
    c) Note TUF Gaming X570-Plus HAL has update available
    d) Click Update button
    RESULT: Error message:
    Sorry, we cannot finish the file installation. Please restart the system and retry. (Error code: 12)


    9. Any screenshots of the issue : YES SEE ATTACHED
    ErrorMessage.png is a screenshot of the issue when it happens
    noDevicesAvailable.png shows that none of my products are recognized by ArmouryCrate
    AuraCreator.ong shows that my products are recognized by Aura Creator software

    10. Use our new log collection function: Settings=>About=>App diagnostics
    Will PM log
    Miniatura de Adjuntos Miniatura de Adjuntos ErrorMessage.jpg  

    noDevicesAvailable.jpg  

    AuraCreator-AvailableDevices.jpg  


  8. #108
    ROG Member Array
    Join Date
    Aug 2020
    Reputation
    10
    Posts
    5

    No devices found, can't update HAL

    Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

    Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

    ANY help would be appreciated!

    Prime X299-Deluxe II
    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

  9. #109
    ROG Enthusiast Array Englishman.Xperia PC Specs
    Englishman.Xperia PC Specs
    MotherboardASUS RoG Strix B450-E Gaming
    ProcessorAMD Ryen2700X
    Memory (part number)Corsair 16Gb DDR3200 LPX
    Graphics Card #1ASUS RoG Strix RX480 OC
    MonitorASUS RoG XG27VQ
    Storage #1Corsair MP510 480gb
    Storage #2AMD R7 240Gb SSD
    CPU CoolerAMD Wraith Prism
    CaseCorsair Obsidian 450D
    Power SupplyASUS RoG 750Watt
    Keyboard ASUS RoG Strix Flare
    Mouse ASUS RoG Gladius II Origin
    Mouse Pad ASUS RoG Sheath
    Headset/Speakers Logitech 5.1
    OS Windows 10
    Network RouterASUS Lyra Mini

    Join Date
    Feb 2021
    Reputation
    10
    Posts
    28

    Still the same problem, can I ask what are you doing?

    I just updated again my GLADIUS II ORIGIN mouse (and all the devices) hoping for a fix and I can't access it's settings, can't control lighting, dpi, nothing. It will say disconnected for about 30minutes. (SEE IMAGE)

    Click image for larger version. 

Name:	image_2021-03-07_155559.png 
Views:	0 
Size:	185.4 KB 
ID:	88003


    It's been almost two months with no change, do I need to wait every time I start the computer for 30min to start gaming or working? A fully branded RoG top to bottom?

    Do you want to drive away your fan base?

    Can you give me the chance to use old software that work normally?

    Until I have this solved I will delay my 3 next RoG purchases that I was really excited to get my hands on...


    Sincerely
    Carlos Santos

  10. #110
    ROG Member Array
    Join Date
    Aug 2020
    Reputation
    10
    Posts
    5

    Solved

    Quote Originally Posted by Icowboyup View Post
    Lotta updates loaded and afterwards Armoury could only see the RAM, Aura, nothing. Tried uninstall/reinstall and now neither can see anything. Armory shows error code 12 when I try to update the HAL, AC shows error code 13.

    Tried uninstall/reinstall both products and each solo. Cleared the folders and registry between install. Nothing works. Only thing I haven't tried is a complete OS wipe.

    ANY help would be appreciated!

    Prime X299-Deluxe II
    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.22
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    Not sure if this will work for anyone else but here are the steps I took (they probably are not all needed):
    I uninstalled everything from ASUS
    I ran the uninstall tool
    I started deleting everything left in the C:\Program Files (x86)\ASUS folder
    As I found files that were in use and couldn't be deleted I figured out what services that needed to be terminated and killed those services. Then I finished deleting everything.
    I deleted everything in C:\Users\icowb\AppData\Local\ASUS
    I ran CCleaner and removed everything Asus
    I ran it again, it found more
    I rebooted and ran it again, it found more
    I ran it again and it was clean
    For good measure (might not have been needed) I rebooted again
    I reinstalled Armoury and it worked
    I reinstalled everything else from Asus I wanted
    Huge pain, poorly maintained software. Very sad that Asus makes great hardware and chooses not to support it to the level it deserves to be supported.

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