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  1. #171
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    Do you have asus gpu ?

  2. #172
    ROG Member Array
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    Latest update broke my setup, my strix x570 F no longer recognized nor my ROG RYUO, i only had problems with this crappy software, who tough would be a good idea to use web tecnologies for this ? software completly broken, super slow, bloatware, even installing things without consent, this is even legal...

  3. #173
    New ROGer Array
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    Quote Originally Posted by Vagmor View Post
    1. aus rog strix gaming x299-e
    2. Rog strix 3080
    3. RAzor keyboard, g502 logitech mouse, corsair dominator rgb Memmory modules
    4. Wired connection
    5. NO HELL NO
    6. Windows 10 20H0
    7. 2 YEARS AGO
    8. no device is shown in the aura Sync and in the device section all my devices throws an empty page also in the event viewer i get a tone of these messages


    Fault bucket 2287403224955208780, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ArmouryCrate.UserSessionHelper.exe
    P2: 3.0.0.0
    P3: 5ff67f3a
    P4: VCRUNTIME140.dll
    P5: 14.28.29325.2
    P6: 5f6d82df
    P7: c0000005
    P8: 00000000000012de
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 79A.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 837.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 848.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2C4.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2F4.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_ArmouryCrate.Use_92a119b4a944dc6470d f814d4bc73f8375bc29_6d6ff6b4_f70c014f-e478-4161-98e6-6e843c696c15

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
    Report Status: 268435456
    Hashed bucket: f7a3f40af15a1fec0fbe7d1d2989c44c
    Cab Guid: 0

    and these messages

    Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 3.0.0.0, time stamp: 0x5ff67f3a
    Faulting module name: VCRUNTIME140.dll, version: 14.28.29325.2, time stamp: 0x5f6d82df
    Exception code: 0xc0000005
    Fault offset: 0x00000000000012de
    Faulting process id: 0x14c8c
    Faulting application start time: 0x01d6f1c22ae50a97
    Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
    Faulting package full name:
    Faulting package-relative application ID:

    these messages repeats every few seconds


    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.17.0
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    CorsairAsusPlugin 2.0.0
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AIO 1.0.0.10
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.0.7.11
    ENE_EHD_SSS_HAL 1.0.2.0
    ENE_MousePad_HAL 1.0.1.2
    ENE_X-JMI_HAL 1.0.5.1
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    WD_BLACK D50 1.0.9.0



    Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
    i sent you pm
    hello still after so many versions and i still have the same problem... always i'm getting these errors on event viewer and armoury is saying that i have no devices...

    Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 4.0.0.0, time stamp: 0x6057f60c
    Faulting module name: VCRUNTIME140.dll, version: 14.28.29334.0, time stamp: 0x5fa9a822
    Exception code: 0xc0000005
    Fault offset: 0x0000000000001637
    Faulting process id: 0x6690
    Faulting application start time: 0x01d72e21a83b77aa
    Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    Report Id: 344a4308-02d0-43ca-adf2-d82c737b9c94
    Faulting package full name:
    Faulting package-relative application ID:
    this time with ArmouryCrate.UserSessionHelper.exe, version: 4.0.0.0, still the same problem!!! please advice how can i fix this this is frustrating
    this error is repeating every 4 seconds!!! WTF every 4 sec!!! and there is no solution nowhere!!! do i need to use specific version of vc runtime ?come on is is like noone reeds that!!! no one is trying to help no one!!! just people writing like they are praying for the hope the universe will solve their problems!!! wtf someone of asus step up and help people!!!

  4. #174
    ROG Member Array goran69 PC Specs
    goran69 PC Specs
    MotherboardASUS TUF Z490 Wi-Fi
    ProcessorI7 10700K
    Memory (part number)32Gb Corsair LPX RGB
    Graphics Card #1ASUS GeForce RTX 1070 Super Dual OC
    MonitorAcer Predator XB271HU
    Storage #1Samsung 970 EVO 500Gb
    Storage #2Samsung 860 EVO 1Tb
    CPU CoolerNoctua NH-D15S
    CaseCorsair Obsidian 700
    Power SupplyROG Thor 850w
    OS Windows 10
    Network RouterASUS AC68
    goran69's Avatar
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    I gave Armoury Crate 4.0.8.0 a new chance last week. It was about a year ago I attempted last time and it was a nightmare of issues.
    This time it installed fine and all but my memory was found. However, I see that Armoury crate still disturbs and conflicts with other applications, high cpu usage etc.. And everytime I shutdown the computer one ore more random services crash out with an error. It's sad that ASUS went this road with a unified application that only made things even worse then before.
    I have again been forced to uninstall this software from my computer and that with help from this forum. Sad also that ASUS make an software that cannot be uninstalled the normal way without issues. Truly sad.

    I might try the software again next year. Time will tell, but I will not recommend anyone to by any hardware from ASUS until the software bundled with it works again. Worlds best hardware and worlds worst software.

  5. #175
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    Oct 2019
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    I've only had occasional issues with AC in the past and I don't use the Aura portion, so I've been okay keeping it installed. But this last week has been hell. Dozens of events and errors and parts of the app crashing and the Aura unsuccessfully trying to uninstall itself 10 times a day. There were probably 100 unsuccessful uninstalls. I was unable to uninstall any of it manually, and I finally had to do a system restore (which comes with it's own issues) so I could uninstall the older version of it. And I'm not even 100% certain it's all the way gone.

    I'll probably install it again once it seems fixed "enough" because I have no idea how to control the fans without it. My laptop (ROG GU502GV) is pretty basic and doesn't seem to have the configuration options others have. So I feel stuck with AC if I want to game at all.

  6. #176
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    Update HAL Services problem

    1. PC / Laptop: PC
    2. Aura Sync products: ROG MAXIMUS XI CODE, CORSAIR RAM
    3. 3rd-party peripheral, audio, or lighting software: iCUE
    4. Wired / wireless connection: Wired
    5. Reinstalled Windows?: No
    6. Windows version & build: Windows 10 Pro 20H2 & 19042.867
    7. Previous version of firmware or software that worked as expected: 2 months ago, I don't know the version
    8. Clear description of your issue: When trying to update HAL for ROG MAXIMUS XI CODE it loops with error code 12(Sorry we cannot finish the instalation. Please restart and retry)
    9. Any screenshots of the issue: Nothing that would help more
    10. Use our new log collection function: Settings=>About=>App diagnostics
    ---------------------------------------------------------------------------------------------------------
    Item Version
    ---- -------
    Armoury Crate UWP App 4.0.8.0
    ROG Live Service 1.2.5.0
    AURA Service (Lighting Service) 3.04.35
    Armoury Crate lite service 4.0.12
    ASUS AIOFan HAL 1.1.26
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    AacVGA 0.0.3.1
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.08
    ENE RGB HAL 1.1.31.3
    ENE_DRAM_RGB_AIO 1.0.0.10
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_M2_HAL 1.0.6.0
    ENE_EHD_SSS_HAL 1.0.2.0
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    -------------------------------------------------------------------------------------------------------

    I sent you the PM with the log file.

  7. #177
    ROG Member Array
    Join Date
    Apr 2013
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    Exclamation

    Include the following info:
    1. PC / Laptop - PC
    2. Aura Sync products - Armoury Crate 4.0.8.0
    3. 3rd-party peripheral, audio, or lighting software - ICUE for ram, bitspower RGB hub 8xSplitter
    4. Wired / wireless connection - Wired
    5. Reinstalled Windows? No
    6. Windows version & build - 10.0.19042 Build 19042
    7. Previous version of firmware or software that worked as expected - Previous 3.X worked fine
    8. Clear description of your issue - Dark mode used to work but doesn't look like it sends the signal anymore. I get default rainbow now.
    9. Any screenshots of the issue
    10. Use our new log collection function: Settings=>About=>App diagnostics - It won't let me upload

  8. #178
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    Rainbow effect is very broken with g.skill memory if you have 4 sticks 1 part will flash differently color out of sync randomly on 1 of the 4 sticks and always on a different stick, not just with my memory also fan rgb its not a perfect loop as if its randomly restarting effect, its very vissible and very noticeable with 4 sticks of ram, when i had corsair ram 1 rainbow went up 1 went down with it being controlled by armoury crate, while with 4 sticks of g.skill they all go down and it looks awfull it looks better if i unsync it and without issues im still wondering at this point why i run rgb software that cant even work properly, the last 2 armoury crate visions completly broke rgb effects

    Item Version
    ---- -------
    Armoury Crate UWP App 4.0.8.0
    ROG Live Service 1.2.5.0
    AURA Service (Lighting Service) 3.04.35
    Armoury Crate lite service 4.0.12
    ASUS AIOFan HAL 1.1.26
    ASUS AURA Extension Card HAL 1.1.0.6
    ASUS AURA Motherboard HAL 1.1.4.0
    AacVGA 0.0.3.1
    KingstonDram 1.1.6
    AURA DRAM Component 1.1.08
    CorsairAsusPlugin 2.0.0
    ENE RGB HAL 1.1.31.3
    ENE_DRAM_RGB_AIO 1.0.0.10
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    Last edited by FlufflePuff1337; 04-15-2021 at 12:34 AM.

  9. #179
    New ROGer Array
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    Apr 2021
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    Armoury crate not detecting devices

    I've been two week trying uninstalling / instal Armory crate and still nothing, the program doesn't detect any of my RGB devices ... Sad that Asus let it go so far.:šialený:

  10. #180
    ROG Enthusiast Array nbtc971 PC Specs
    nbtc971 PC Specs
    MotherboardMaximus VII Hero
    Processori7-4790K
    Memory (part number)Corsair Vengeance® Pro Series — 16GB (2 x 8GB) DDR3 DRAM 2400MHz
    Graphics Card #1ASUS ROG Strix GeForce GTX 1070
    MonitorASUS ROG Swift PG278QR
    Storage #1Samsung 850 Pro Series Internal SATA III 512GB
    CPU CoolerCorsair Hydro Series H100i
    CaseCorsair Obsidian Series 450D
    Power SupplyCorsair ATX AX860i 860 Watt
    Mouse Corsair M65
    Headset Steelseries Siberia 800
    OS Windows 10 64-bit
    nbtc971's Avatar
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    Quote Originally Posted by goran69 View Post
    I gave Armoury Crate 4.0.8.0 a new chance last week. It was about a year ago I attempted last time and it was a nightmare of issues.
    This time it installed fine and all but my memory was found. However, I see that Armoury crate still disturbs and conflicts with other applications, high cpu usage etc.. And everytime I shutdown the computer one ore more random services crash out with an error. It's sad that ASUS went this road with a unified application that only made things even worse then before.
    I have again been forced to uninstall this software from my computer and that with help from this forum. Sad also that ASUS make an software that cannot be uninstalled the normal way without issues. Truly sad.

    I might try the software again next year. Time will tell, but I will not recommend anyone to by any hardware from ASUS until the software bundled with it works again. Worlds best hardware and worlds worst software.
    It was about a year ago since I last tried Crate, and I'm still holding out. As for the rest of your post, I completely agree. Everything I have is Asus, but I'm afraid I've already started looking at other brands for my next build. Just can't deal with the software Asus puts out any more.

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