Armoury crate v3.3.7.0 [report here if any issues]

[KidGixxer]

Anyone else still not able to access "ROG Spotlight " in Aura Creator?

[Deen_]

monitor not showing in aura or devices but is shown in update center

[TSportM]

Anyone else still not able to access "ROG Spotlight " in Aura Creator?

Rog spolight does not show after latest updates not just this one the other before, have the same problem, have conected to a USB Hub that has a light in the port fo activity and like i suspected after you conected it shuts of usb is only giving it power armory crate service or light service is not communicating.

Asus for the love of god fix this and the program overall....



Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS Keyboard HAL 1.01.44
ASUS MB Peripheral Products 1.0.35
ASUS Mouse HAL 1.1.0.34
AacVGA 0.0.3.1
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_ESD_ASM_HAL 1.0.9.5
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0



Fix this Asus spot light is dead right now

[Vagmor]

1. aus rog strix gaming x299-e
2. Rog strix 3080
3. RAzor keyboard, g502 logitech mouse, corsair dominator rgb Memmory modules
4. Wired connection
5. NO HELL NO
6. Windows 10 20H0
7. 2 YEARS AGO
8. no device is shown in the aura Sync and in the device section all my devices throws an empty page also in the event viewer i get a tone of these messages


Fault bucket 2287403224955208780, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ArmouryCrate.UserSessionHelper.exe
P2: 3.0.0.0
P3: 5ff67f3a
P4: VCRUNTIME140.dll
P5: 14.28.29325.2
P6: 5f6d82df
P7: c0000005
P8: 00000000000012de
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 79A.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 837.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 848.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2C4.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2F4.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_ArmouryCrate.Use_92a119b4a944dc6470d f814d4bc73f8375bc29_6d6ff6b4_f70c014f-e478-4161-98e6-6e843c696c15

Analysis symbol:
Rechecking for solution: 0
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Report Status: 268435456
Hashed bucket: f7a3f40af15a1fec0fbe7d1d2989c44c
Cab Guid: 0

and these messages

Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 3.0.0.0, time stamp: 0x5ff67f3a
Faulting module name: VCRUNTIME140.dll, version: 14.28.29325.2, time stamp: 0x5f6d82df
Exception code: 0xc0000005
Fault offset: 0x00000000000012de
Faulting process id: 0x14c8c
Faulting application start time: 0x01d6f1c22ae50a97
Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
Faulting package full name:
Faulting package-relative application ID:

these messages repeats every few seconds


Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Aac_NBDT HAL 2.2.17.0
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AIO 1.0.0.10
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.0.7.11
ENE_EHD_SSS_HAL 1.0.2.0
ENE_MousePad_HAL 1.0.1.2
ENE_X-JMI_HAL 1.0.5.1
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0
WD_BLACK D50 1.0.9.0



Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
i sent you pm

[marko22]

23/01/2021

Opis
Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

Sygnatura problemu
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: ArmourySwAgent.exe
Wersja aplikacji: 1.0.0.13
Sygnatura czasowa aplikacji: 5fbdce02
Nazwa modułu z błędem: KERNELBASE.dll
Wersja modułu z błędem: 10.0.19041.746
Sygnatura czasowa modułu z błędem: 197b16c5
Kod wyjątku: c0020001
Przesunięcie wyjątku: 0012a842
Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: a765
Dodatkowe informacje 2: a765a954b8665e606e123f7720637368
Dodatkowe informacje 3: 4f74
Dodatkowe informacje 4: 4f74cd2adaa7e300bd7e89a9bdec3f60

Dodatkowe informacje o problemie
Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)

16/01/2021

Opis
Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

Sygnatura problemu
Nazwa zdarzenia problemu: APPCRASH
Nazwa aplikacji: ArmourySwAgent.exe
Wersja aplikacji: 1.0.0.13
Sygnatura czasowa aplikacji: 5fbdce02
Nazwa modułu z błędem: KERNELBASE.dll
Wersja modułu z błędem: 10.0.19041.746
Sygnatura czasowa modułu z błędem: 197b16c5
Kod wyjątku: c0020001
Przesunięcie wyjątku: 0012a842
Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
Identyfikator ustawień regionalnych: 1045
Dodatkowe informacje 1: 3459
Dodatkowe informacje 2: 3459a006ea9542ac59119b6b99d7e583
Dodatkowe informacje 3: ea68
Dodatkowe informacje 4: ea68f848edb8bb9fd88c55e81d94ecc1

Dodatkowe informacje o problemie
Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)

ArmourySwAgent.exe version before update - 1.0.0.13
ArmourySwAgent.exe version after last update - 1.0.0.13

Really the software engineers at Asus don't see this error? I am the only case in the world? This happens almost every time the system boots up.

[orphicpixel]

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.12
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.34
AacAudioHal 1.3.7.0
AacDispaly 1.1.25


Since the armoury crate was updated, my anime matrix in my Zephyrus G14 is no longer working. Anime Matrix tab in armoury crate disappeared

[Steveo_]

sorry for not following the all the post protocols but

new issues

1 )Please remove the turning wheel light pattern when using the Music Mode, It used to be static but now it cycles colors
2 ) when resuming from sleep or power on theres some sort of hand off to the Lighting profile, during this time the Scope TKL Keyboard changes profiles, please add Armory 2 style "Custom" profile to KEyboards page.

Old issues
when using the Temp sync, please remove the strobing or add a slider

z390e
newest everything

[Glukolag]

OK, guys. I have a problem which nobody has ever had. My problem is with GameVisual. Since thu latest update has arrived, my GameVisual has stopped working properly. When I try to open Game Visual tab in Armoury Crate, I keep receiving the following message: GameVisual may not be supported. My notebook is G712LW.

Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate service 3.3.7
ASUS Aac_NBDT HAL 2.4.4.0
ASUS Keyboard HAL 1.01.21
ASUS MB Peripheral Products 1.0.33
ASUS Mouse HAL 1.1.0.17
AacAudioHal 1.3.11.0
AacDisplay 1.1.26

[Huffel]

Include the following info:
1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
4. Wired / wireless connection = Wired
5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
9. Any screenshots of the issue = No
10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


Service Version
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0

[MasterC@ROG]

Can you upload to cloud storage such as WebStorage or Google Drive, then share a download link?

Include the following info:
1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
4. Wired / wireless connection = Wired
5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
9. Any screenshots of the issue = No
10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


Service Version
Item Version
---- -------
Armoury Crate UWP App 3.3.7.0
ROG Live Service 1.1.16.0
AURA Service (Lighting Service) 3.04.32
Armoury Crate lite service 3.3.7
ASUS AIOFan HAL 1.1.16
ASUS AURA Extension Card HAL 1.0.24
ASUS AURA Motherboard HAL 1.0.69.0
ASUS AURA Odd Component 1.0.8
ASUS Keyboard HAL 1.0.50
ASUS MB Peripheral Products 1.0.32
ASUS Mouse HAL 1.0.53
ASUS MousePad HAL 1.0.1.2
AacAudioHal 1.02.12
AacDispaly 1.1.25
AacVGA 0.0.3.1
CosairDram 1.0.13
KingstonDram 1.0.28
AURA DRAM Component 1.1.06
ENE RGB HAL 1.1.28.0
ENE_DRAM_RGB_AURA42 1.00.02
ENE_EHD_ASM_HAL 1.00.05
ENE_EHD_M2_HAL 1.00.02
GALAX GAMER RGB 1.00.02
PHISON HAL 1.0.6.0
Patriot Viper DRAM RGB 1.0.9.1
Patriot Viper M2 SSD RGB 1.0.6.3
Universal Holtek RGB DRAM 1.0.0.1
WD_BLACK AN1500 1.0.12.0