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  1. #11
    New ROGer Array KidGixxer PC Specs
    KidGixxer PC Specs
    MotherboardAsus ROG Crosshair VIII Impact Mini DTX AM4
    ProcessorAMD Ryzen 7 3800X
    Memory (part number)G.Skill Trident Z Neo 16 GB @ 3600
    Graphics Card #1Asus STRIX RTX 2070 SUPER
    MonitorAOC CQ32G1
    Storage #1Western Digital SN750 1 TB M.2-2280 NVME
    Storage #2Western Digital Blue 2 TB M.2
    CPU CoolerAsus ROG Ryujin 240 RGB AIO
    CaseThermaltake Core P1
    Power SupplyAsus ROG Strix 750 W 80+ Gold
    Keyboard Razer Ornata Chroma & TARTARUS V2
    Mouse Razer Basilisk v2
    Headset Razer Nari Ultimate Wireless 7.1
    Headset/Speakers Creative Pebble Plus 2.1
    OS Win 10
    Network RouterASUS ROG (GT-AC2900) & ASUS RT-AX3000

    Join Date
    Apr 2020
    Reputation
    10
    Posts
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    ROG Spotlight

    Anyone else still not able to access "ROG Spotlight " in Aura Creator?

  2. #12
    New ROGer Array Deen_ PC Specs
    Deen_ PC Specs
    MotherboardROG Strix Z390-f gaming
    ProcessorIntel Core i5 8600k
    Memory (part number)HyperX Fury Black 16GB (2x8GB) DDR4 2400
    Graphics Card #1ROG Strix GTX 1060 O6G Gaming
    MonitorXG248Q
    CPU CoolerSilentiumPC Fera 3 HE1224 v2
    CaseFractal Design Meshify S2 Dark TG
    Power SupplyFSP Fortron Raider S 550W
    Keyboard ROG strix Scope
    Mouse Rog Gladius II Origin
    Headset ROG Strix Fusin Wireless
    Mouse Pad Cerberus
    OS Windows 10 Pro

    Join Date
    Jul 2017
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    19

    monitor XG248Q

    monitor not showing in aura or devices but is shown in update center

  3. #13
    ROG Guru: Yellow Belt Array TSportM PC Specs
    TSportM PC Specs
    Laptop (Model)ASUS ROG G751JY
    MotherboardRampage Vi extreme Encore X299
    Processor10980XE@5.1ghz-1.360v
    Memory (part number)gskill ddr4 Royal gold 3600@3800
    Graphics Card #1Geforce RTX 3090@2100mhz
    Sound Cardonboard
    Monitor32:9 samsung C49H/ 2X asus 27 / 1X LG34
    Storage #1Samsung 970EvoPlus 1TB
    Storage #24xraid0 1tb wd black / 2Xsamsung SSD 850evo 2TB
    CPU CoolerCustom LOOP
    CaseCorsair 1000D
    Power SupplyCorsair 1500i
    Keyboard ASUS full Claymore
    Mouse ASUS Chakram
    Headset AStro A50
    Mouse Pad ASUS SHEATH
    Headset/Speakers Logitech Z5500 digital
    OS windows 10 pro 64bit
    Network Routerasus GT - AX11000
    TSportM's Avatar
    Join Date
    Apr 2015
    Reputation
    20
    Posts
    153

    Quote Originally Posted by KidGixxer View Post
    Anyone else still not able to access "ROG Spotlight " in Aura Creator?
    Rog spolight does not show after latest updates not just this one the other before, have the same problem, have conected to a USB Hub that has a light in the port fo activity and like i suspected after you conected it shuts of usb is only giving it power armory crate service or light service is not communicating.

    Asus for the love of god fix this and the program overall....



    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS Keyboard HAL 1.01.44
    ASUS MB Peripheral Products 1.0.35
    ASUS Mouse HAL 1.1.0.34
    AacVGA 0.0.3.1
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_ESD_ASM_HAL 1.0.9.5
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0



    Fix this Asus spot light is dead right now
    GMS1Corsair 1000D|ROGRampageViEE-i910980XE@5.1ghz@1.36v custom loop|32gbGSKILLRoyalGold-DDR4-Geforce RTX 3090@2100mhz
    |1X970EvoPlus 1TB|850evo500gb|MX100 512gb|OCZ480gb|4X2TBWD SSD RD0@powerby Corsair 1500i
    @Steam - MDK_pt | uplay -MDK-pt| battlenet - MDKpt#21176 | origin - MDK_PRT| youtube: Click here

  4. #14
    New ROGer Array
    Join Date
    Jan 2019
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    can't see my devices on armoury the last 2 years. PLEASE I NEED A SOLUTION

    1. aus rog strix gaming x299-e
    2. Rog strix 3080
    3. RAzor keyboard, g502 logitech mouse, corsair dominator rgb Memmory modules
    4. Wired connection
    5. NO HELL NO
    6. Windows 10 20H0
    7. 2 YEARS AGO
    8. no device is shown in the aura Sync and in the device section all my devices throws an empty page also in the event viewer i get a tone of these messages


    Fault bucket 2287403224955208780, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ArmouryCrate.UserSessionHelper.exe
    P2: 3.0.0.0
    P3: 5ff67f3a
    P4: VCRUNTIME140.dll
    P5: 14.28.29325.2
    P6: 5f6d82df
    P7: c0000005
    P8: 00000000000012de
    P9:
    P10:

    Attached files:
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 79A.tmp.dmp
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 837.tmp.WERInternalMetadata.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER5 848.tmp.xml
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2C4.tmp.csv
    \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD 2F4.tmp.txt

    These files may be available here:
    \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArc hive\AppCrash_ArmouryCrate.Use_92a119b4a944dc6470d f814d4bc73f8375bc29_6d6ff6b4_f70c014f-e478-4161-98e6-6e843c696c15

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
    Report Status: 268435456
    Hashed bucket: f7a3f40af15a1fec0fbe7d1d2989c44c
    Cab Guid: 0

    and these messages

    Faulting application name: ArmouryCrate.UserSessionHelper.exe, version: 3.0.0.0, time stamp: 0x5ff67f3a
    Faulting module name: VCRUNTIME140.dll, version: 14.28.29325.2, time stamp: 0x5f6d82df
    Exception code: 0xc0000005
    Fault offset: 0x00000000000012de
    Faulting process id: 0x14c8c
    Faulting application start time: 0x01d6f1c22ae50a97
    Faulting application path: C:\Program Files\ASUS\ARMOURY CRATE Lite Service\ArmouryCrate.UserSessionHelper.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    Report Id: 4e8242e8-6f29-4c58-ac1c-9291dc544d11
    Faulting package full name:
    Faulting package-relative application ID:

    these messages repeats every few seconds


    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Aac_NBDT HAL 2.2.17.0
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    CorsairAsusPlugin 2.0.0
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AIO 1.0.0.10
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.0.7.11
    ENE_EHD_SSS_HAL 1.0.2.0
    ENE_MousePad_HAL 1.0.1.2
    ENE_X-JMI_HAL 1.0.5.1
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    WD_BLACK D50 1.0.9.0



    Please provide a log, it's much easier to provide fixes if we can replicate as accurately as possible.
    i sent you pm
    Last edited by Vagmor; 01-24-2021 at 01:07 PM.

  5. #15
    New ROGer Array marko22 PC Specs
    marko22 PC Specs
    Laptop (Model)Asus GL703GS
    MotherboardAsus Rog Maximus XII Extreme
    ProcessorIntel i9 10900K
    Memory (part number)Corsair - Vengeance Pro (3200MHz) 32GB CL16
    Graphics Card #1Asus Rog Strix OC RTX 3090
    Sound CardSound Blaster G6
    MonitorLG - 4K Smart (OLED55CX)
    Storage #1Samsung SSD 970 Pro - 980 Pro 500GB
    Storage #2Samsung SSD 860 EVO - 870 EVO 4TB
    CPU CoolerEKWB Quantum Velocity Nickel/Plexi
    CaseThermaltake - The Tower 900 Black
    Power SupplySeasonic - Prime GX 1000W
    Keyboard Logitech - G915 LightSpeed
    Mouse Logitech G Pro
    Headset Kingston HyperX Cloud Pro Gaming
    Mouse Pad Asus ROG SCABBARD II
    Headset/Speakers Edifier S350DB - 2.1
    OS Windows 10 Pro
    Network RouterAsus GT-AX11000

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    8

    Thumbs up

    23/01/2021

    Opis
    Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

    Sygnatura problemu
    Nazwa zdarzenia problemu: APPCRASH
    Nazwa aplikacji: ArmourySwAgent.exe
    Wersja aplikacji: 1.0.0.13
    Sygnatura czasowa aplikacji: 5fbdce02
    Nazwa modułu z błędem: KERNELBASE.dll
    Wersja modułu z błędem: 10.0.19041.746
    Sygnatura czasowa modułu z błędem: 197b16c5
    Kod wyjątku: c0020001
    Przesunięcie wyjątku: 0012a842
    Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
    Identyfikator ustawień regionalnych: 1045
    Dodatkowe informacje 1: a765
    Dodatkowe informacje 2: a765a954b8665e606e123f7720637368
    Dodatkowe informacje 3: 4f74
    Dodatkowe informacje 4: 4f74cd2adaa7e300bd7e89a9bdec3f60

    Dodatkowe informacje o problemie
    Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)
    16/01/2021

    Opis
    Ścieżka do aplikacji powodującej błąd: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\SwAgent\ArmourySwAgen t.exe

    Sygnatura problemu
    Nazwa zdarzenia problemu: APPCRASH
    Nazwa aplikacji: ArmourySwAgent.exe
    Wersja aplikacji: 1.0.0.13
    Sygnatura czasowa aplikacji: 5fbdce02
    Nazwa modułu z błędem: KERNELBASE.dll
    Wersja modułu z błędem: 10.0.19041.746
    Sygnatura czasowa modułu z błędem: 197b16c5
    Kod wyjątku: c0020001
    Przesunięcie wyjątku: 0012a842
    Wersja systemu operacyjnego: 10.0.19042.2.0.0.256.48
    Identyfikator ustawień regionalnych: 1045
    Dodatkowe informacje 1: 3459
    Dodatkowe informacje 2: 3459a006ea9542ac59119b6b99d7e583
    Dodatkowe informacje 3: ea68
    Dodatkowe informacje 4: ea68f848edb8bb9fd88c55e81d94ecc1

    Dodatkowe informacje o problemie
    Identyfikator pakietu: b5eb63413ff4885c7eabca152e59e4b8 (2210082234476127416)
    ArmourySwAgent.exe version before update - 1.0.0.13
    ArmourySwAgent.exe version after last update - 1.0.0.13

    Really the software engineers at Asus don't see this error? I am the only case in the world? This happens almost every time the system boots up.
    Last edited by marko22; 01-23-2021 at 10:06 PM.

  6. #16
    New ROGer Array orphicpixel's Avatar
    Join Date
    Jul 2018
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    Posts
    7

    Anime Matrix not working

    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate service 3.3.7
    ASUS Aac_NBDT HAL 2.4.4.0
    ASUS Keyboard HAL 1.01.12
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.34
    AacAudioHal 1.3.7.0
    AacDispaly 1.1.25


    Since the armoury crate was updated, my anime matrix in my Zephyrus G14 is no longer working. Anime Matrix tab in armoury crate disappeared

  7. #17
    New ROGer Array
    Join Date
    Jul 2020
    Reputation
    10
    Posts
    9

    sorry for not following the all the post protocols but

    new issues

    1 )Please remove the turning wheel light pattern when using the Music Mode, It used to be static but now it cycles colors
    2 ) when resuming from sleep or power on theres some sort of hand off to the Lighting profile, during this time the Scope TKL Keyboard changes profiles, please add Armory 2 style "Custom" profile to KEyboards page.

    Old issues
    when using the Temp sync, please remove the strobing or add a slider

    z390e
    newest everything

  8. #18
    New ROGer Array
    Join Date
    Jan 2021
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    10
    Posts
    1

    OK, guys. I have a problem which nobody has ever had. My problem is with GameVisual. Since thu latest update has arrived, my GameVisual has stopped working properly. When I try to open Game Visual tab in Armoury Crate, I keep receiving the following message: GameVisual may not be supported. My notebook is G712LW.

    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate service 3.3.7
    ASUS Aac_NBDT HAL 2.4.4.0
    ASUS Keyboard HAL 1.01.21
    ASUS MB Peripheral Products 1.0.33
    ASUS Mouse HAL 1.1.0.17
    AacAudioHal 1.3.11.0
    AacDisplay 1.1.26

  9. #19
    New ROGer Array
    Join Date
    Jan 2021
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    Updates randomly stopped installing on 7/1/2021

    Include the following info:
    1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
    2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
    3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
    4. Wired / wireless connection = Wired
    5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
    6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
    7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
    8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
    9. Any screenshots of the issue = No
    10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


    Service Version
    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0
    Last edited by Huffel; 01-25-2021 at 09:49 PM. Reason: no Idea how to atttach log file

  10. #20
    Administrator Array MasterC@ROG's Avatar
    Join Date
    Aug 2014
    Reputation
    120
    Posts
    1,732

    Can you upload to cloud storage such as WebStorage or Google Drive, then share a download link?

    Quote Originally Posted by Huffel View Post
    Include the following info:
    1. PC / Laptop = PC - ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard
    2. Aura Sync products = ASUS Intel Z390 ROG MAXIMUS XI FORMULA 9th Gen ATX Motherboard, Akasa AK-LD05-50RB Asus ROG RGB LED PC Light Strip 50cm.
    3. 3rd-party peripheral, audio, or lighting software = Corsair iCUE v3.37.140, AURA Sync v?, EVGA PrecisionX1 v1.1.5 including LED sync, msi Afterburner v4.6.3 Beta 1 including RivaTuner Dtatistics Server v7.3.0 Beta 6, Strix Sonic Studio v1.1.21, GeForce Experience v3.20.5.70, Razer Synapse v2.21, Razer Synapse v3.5.1215.121019, Logitech Gaming Software v9.02.65
    4. Wired / wireless connection = Wired
    5. Reinstalled Windows? = No, 2 yr old rig using instillation purchased with.
    6. Windows version & build = Edition - Windown 10 Home, Version - 1909, Installed 28/08/2019, OS build 18363.1316
    7. Previous version of firmware or software that worked as expected = ? The update before 2.0.2.1, I assume this is 2.0.2.0
    8. Clear description of your issue - Recently when going to Armoury Crate settings>Update center it states I need to update my 1) ROG MAXIMUS XI FORMULA - Device kit & 2) Addressable LED Strip - Device Kit, but when I press update on either they start to update & get less than 1/4 of the way through the update progression bar when an i in a circle flashes beside the update name & they stop. I can't complete either update. This has happened for both on updates v2.0.2.1 - 7/1/2021 & v2.0.2.2 - 21/1/2021
    9. Any screenshots of the issue = No
    10. Use our new log collection function = I have created a log file but have no Idea how to attach it to a PM to the admin.


    Service Version
    Item Version
    ---- -------
    Armoury Crate UWP App 3.3.7.0
    ROG Live Service 1.1.16.0
    AURA Service (Lighting Service) 3.04.32
    Armoury Crate lite service 3.3.7
    ASUS AIOFan HAL 1.1.16
    ASUS AURA Extension Card HAL 1.0.24
    ASUS AURA Motherboard HAL 1.0.69.0
    ASUS AURA Odd Component 1.0.8
    ASUS Keyboard HAL 1.0.50
    ASUS MB Peripheral Products 1.0.32
    ASUS Mouse HAL 1.0.53
    ASUS MousePad HAL 1.0.1.2
    AacAudioHal 1.02.12
    AacDispaly 1.1.25
    AacVGA 0.0.3.1
    CosairDram 1.0.13
    KingstonDram 1.0.28
    AURA DRAM Component 1.1.06
    ENE RGB HAL 1.1.28.0
    ENE_DRAM_RGB_AURA42 1.00.02
    ENE_EHD_ASM_HAL 1.00.05
    ENE_EHD_M2_HAL 1.00.02
    GALAX GAMER RGB 1.00.02
    PHISON HAL 1.0.6.0
    Patriot Viper DRAM RGB 1.0.9.1
    Patriot Viper M2 SSD RGB 1.0.6.3
    Universal Holtek RGB DRAM 1.0.0.1
    WD_BLACK AN1500 1.0.12.0

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