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01-26-2021 10:21 PM #1New ROGer Array
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Can i get a new usb dongle for rog strix wireless gaming headset ?
As the tittle say I wanna know if there is a way to get a new USB dongle, my dog ate mine
cant find anything related to that or any where that sells it.
The product is this one : https://rog.asus.com/headsets-audio/...ireless-model/
I needed i can pay for a new one
I live in Brazil. Thanks.
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01-27-2021 12:36 AM #2TeamROG Moderator Array xeromist PC Specs
xeromist PC Specs Laptop (Model) Intel NUC laptop LAPQC71D Motherboard ROG Crosshair VIII Dark Hero Processor AMD 5800X Memory (part number) 32GB G.Skill Ripjaws V 3600 Graphics Card #1 ROG Strix RTX3090Ti Sound Card Sound Blaster Z Monitor AORUS FV43U Storage #1 Samsung 970 Pro 512GB CPU Cooler Custom loop Case BeQuiet Dark Base Pro 900 V2 Power Supply Corsair HX1000 Keyboard ROG Strix Flare II Animate Mouse ROG Chakram X Headset Steelseries Arctis Pro Wireless Mouse Pad ROG Scabbard Headset/Speakers Logitech z906 5.1 Network Router pfSense/OPNsense 
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Hey Nermalion, the inquries section is only available to escalate an existing RMA. You would have to work with regular phone or email support first. AFAIK the dongle is not available separately but you could check Ebay as someone may have a broken headset.
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02-07-2021 06:13 PM #3Administrator Array
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Unfortunately, the receivers cannot be purchased separately since they are produced with the headset as a pair. If you are able to send in the faulty one..... there might be possibility our service center may be able to do something.
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