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  1. #1
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    Maximus XIII Hero - brand new mainboard and several problems

    Hi,

    Today I installed the brand new Maximus XIII Hero (with my 10900k), but I'm not happy because I found several problems.

    The biggest issue is that my Seagate FireCuda 520 SSD 1TB, M.2 is not found, so I'm not able to install the OS. I checked several entries in the BIOS, but no matter what I set, the M.2 is not found. The M.2 is installed in the upper M.2 slot.*

    Update: In the meantime I tried another M.2 - same result, M.2 is not found.

    Furthermore just one of my two USB 3.0 case connector are working - nearly identical problem with USB 2.0: if I connect the two USB 2.0 case connectors on the left onboard USB 2.0, then just one connector is working. If I use the second onboard, both USB2.0 are working.

    BIOS version 0232 is already installed - I found no newer bios.*

    It seems that the Maximus XIII Hero is not ready for the market - unless my M XIII H is broken.*

    I had no problem with my previous mainboard M XII Hero, so i'm sure it is due to the mainboard or bios.

    *
    Last edited by shark75; 02-07-2021 at 04:44 PM.

  2. #2
    ROG Guru: Orange Belt Array Saltgrass PC Specs
    Saltgrass PC Specs
    MotherboardMaximus XIII Hero
    Processori9 11900K
    Graphics Card #1EVGA RTX 3090 FTW
    Sound CardOn Board
    MonitorDell AW3420DW
    Storage #1Samsung 980 Pro 2 TB
    Storage #2Samsung 860 Pro 1 TB
    CPU CoolerCooler Master Hyper 212X
    CaseCooler Master
    Power SupplyAntec HCP Platinum 1000
    Keyboard ASUS Strix Flare
    Mouse ASUS Chakram
    Headset/Speakers Logitech wired 5.1
    OS Win 10 Pro
    Network RouterROG Rapture GT-AX11000/AXE11000
    Accessory #1 VR Headset
    Accessory #2 Saitek X52

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    Give me some time to find a user manual for your system. It might be a particular M.2 slot is turned off or not set for the type of M.2 drive you have.

    The M.2 drive you have appears to be a PCIe 4 device. With the 10900K you only have PCIe 3..

    Look in your Owner's Manual under Storage specs. It covers which M.2 slots work with which processors. It appears the M.2_1 is disabled with a 10th generation.. The other 3 M.2 slots should work with the 10th generation and PCIe 3
    Last edited by Saltgrass; 02-07-2021 at 09:05 PM.

  3. #3
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    You're right - I checked the manual and M.2_1 is only for the 11th CPUs. Unfortunately the M.2_2 is not working together with my 10900k. This is strange...
    If I use M.2_3 or M.2_4 it's OK, the FireCuda is found by my motherboard.

    So I have the problem that both M.2 will not found on M.2_2 and additional the USB problem :-(

  4. #4
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    The M.2_2 is now working, but I had to configure the following setting:

    *ADVANCED - ONBOARD DEVICES CONFIGURATION - CPU PCIE Configuration Mode = PCIEX16_1 + PCIEX16_2 + M.2_2

  5. #5
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    Update regarding my USB problem:

    It must be a firmware issue (maybe bug) because ALL onboard USB 2.0 and USB 3.0 are working within Windows! Within BIOS only one USB 2.0 and one USB 3.0 are working.

  6. #6
    ROG Guru: White Belt Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Roccat Savu
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

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    Hi,

    If it's any relief to you I just built a Strix 590 board and ran into similar issues like you. I also got caught with the m.2 issue in slot 1 but I had read about it and had forgotten.
    I've been building machines for over 20 years and this is not new. All board makers want to put out their material ASAP and if it's up to a certain percentage functional they will roll out.

    The issues usually aren't major but are a real pain and waste of time for the buyer. If you buy the same board 6 months later by that time firmwares and bios updates usually have the board up to standards.

    On boot, you can hear the woofer making sounds. Boot times aren't that great with Windows. In fact they are slower than my Z490 board.

    Unless it's a bad board (I would be surprised) Asus make solid boards, it's all up to MS and board makers to tune up the boards.

  7. #7
    ROG Guru: Orange Belt Array Saltgrass PC Specs
    Saltgrass PC Specs
    MotherboardMaximus XIII Hero
    Processori9 11900K
    Graphics Card #1EVGA RTX 3090 FTW
    Sound CardOn Board
    MonitorDell AW3420DW
    Storage #1Samsung 980 Pro 2 TB
    Storage #2Samsung 860 Pro 1 TB
    CPU CoolerCooler Master Hyper 212X
    CaseCooler Master
    Power SupplyAntec HCP Platinum 1000
    Keyboard ASUS Strix Flare
    Mouse ASUS Chakram
    Headset/Speakers Logitech wired 5.1
    OS Win 10 Pro
    Network RouterROG Rapture GT-AX11000/AXE11000
    Accessory #1 VR Headset
    Accessory #2 Saitek X52

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    Quote Originally Posted by shark75 View Post
    Update regarding my USB problem:

    It must be a firmware issue (maybe bug) because ALL onboard USB 2.0 and USB 3.0 are working within Windows! Within BIOS only one USB 2.0 and one USB 3.0 are working.
    Does the FireCuda mention anything about backward compatibility with PCIe3?

    The 11th generation processors are supposed to be out this quarter. If you decided to go with one of those, you problems may just go away.. Not all vendors are yet selling the Z590 boards, perhaps your experience is why..

    As far as the USB ports, the Bios may be set up to not start those up until after the system has booted. It might be related to a fast startup type setting or something regarding when to start them.. That system has USB 3.2/C Gen 1 and Gen 2 ports. I just bought an external USB C Gen 2 drive and it is fast.

    Since my Z490 is less than a year old, I will probably jump to the 11th Gen processor but the Z590 is going to have to wait.

  8. #8
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    Quote Originally Posted by Saltgrass View Post
    Does the FireCuda mention anything about backward compatibility with PCIe3? Â*
    Yes, the FireCuda works in M2.4 and M2.2 (for M2.2 you have to modify the BIOS entry).

  9. #9
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    I'm glad I found this thread since I just bought the same board stepping up from a z490 asrock. I have some issues with my board in particular coil whine from the VRM area.
    Im using a 10850K proc and have to turn off MCE and turbos in the BIOS to reduce the coil whine otherwise it's intolerable. Not hat happy with Z590 atm especially when using 10th gen proc.

  10. #10
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    I was having same issues and hopefully this will help.

    From reading through the manual and specs, wondering what the best way to set new ssd's up. I have a 980Pro 2TB that will be my boot drive. I also have a 970 evo+ 1 tb as another drive. I have the 10900 processor so m2_1 is not usable. Seems m2_2 shares bandwidth with PCI 1 which will be my RTX3080, so don't want to share it. So that leaves M2_3 and M2_4 as usable?

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