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Thread: Strix Soar sound card issue
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02-12-2021 01:12 PM #1ROG Member Array geecee61 PC Specs
geecee61 PC Specs Motherboard Asus Strix Z490 F Processor Intel Core i7-10700K Memory (part number) Corsair Vengeance RGB PRO 3600 32GB Graphics Card #1 ASUS GeForce GTX 1080TI 11GB ROG STRIX Sound Card Asus Strix Raid DLX 7.1 Soundcard Monitor ASUS ROG SWIFT PG279Q 27" LED IPS WQHD Storage #1 Samsung M.2 NVMe SSD 970 evo 1TB Storage #2 WD Blue 3D NAND 500GB SSD CPU Cooler Cooler Master MAZ-T8PN CPU cooler Case Phanteks Enthoo Pro TG Power Supply ASUS The ROG Strix 750 W Gold Keyboard Asus Rog Strix Flare Mouse Asus ROG Pugio Headset ASUS Cerberus V2 Mouse Pad ASUS ROG Sheath Headset/Speakers Creative Inspire T6300 5.1 PC Speakers OS Windows 10 Pro 64 bit Network Router Virgin Super Hub Accessory #1 Asus ROG Front Base Control Panel
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Strix Soar sound card issue
I recently upgraded from a Strix Z270 to a Z490 F with an i7 10700K and a Rog 750 PSU, I put my Nvme in and all works ok except the Strix Soar sound card didn't show up, I have tried it in different PCIe slots and it sometimes works and shows in device manager but the minute I reboot is disappears and is grey out and can only be seen in hidden devices, I have tried uninstalling the software after removing the card and reseating it but then it doesn't even show in hidden devices and I have to just keep trying different lanes multiple times before it suddenly shows up again only to disappear after I reinstall the software and have to restart my computer, I restested the card on my other computer and it seems to work fine, can anyone shed some light on this and prehaps solve this for me, also since the upgrade after a reboot things like webpages and apps load slower
Last edited by geecee61; 02-12-2021 at 01:24 PM.
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02-13-2021 12:16 PM #2ROG Member Array
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Asus don't care
Sounds like you're having a similar problem as people with soundcards not being detected, just look at the posts below.
Asus are not even admitting there is a problem, my card (Strix Raid pro) takes nearly an an hour to get detected so is unuseable, imho I think it's a firmware problem which is now incompatable with Windows 20H2.
I have a ticket open with Asus and their only advice is they might do a a buy back.
Anyway good luck.
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