Hi, i think i have done all i can, but i still get this blue screen (DPC_WHATCHDOG_VIOLATION). At this point i really don´t know what to do or where i should ask, so i´m kinda desperated. I will make a summary of this in 2 parts, because there´s an important part in this story: before and after my laptop was checked by the official technical support in my country, Chile.
Before the Technical support:
- I kept having blue screens over 4 weeks since i got the laptop, this started since the 1st week. I updated everything since i got it, using MY ASUS, Armoury Crate to check everything, including windows update. So, i got the latest BIOS, WIN10 updates and asus APPS.
- This blue screens are showing just when i start the laptop, never when i´m using it, and not everytime i start it, it´s kinda random just when it starts.
- Yes, i have checked everywhere on the internet, and all they say it´s a software problem.
- I contacted the official Asus Support 4 times and did this as it follows:
1 - Changed some configurations in divices manager (sorry, i don´t know how it´s called in english). It was Network related and i am sorry, i can´t remember which of them.
2- Restored the laptop to factory configurations from windows 10.
3- Restored the laptop from 0, giving a hard reset with a usb flash memory.
4- Since there wasn´t a solution, Asus told me take the laptop to the official technical support, and i did it.
After i got it from the Technical support:
- I updated everything (it was like a month ago). It seems they opened the laptop because the screws got some scartches in the paint.
- I Paused the windows 10 updates with the most time posible (until before yesterday).
- Nope, the blue screen didn´t showed up again until then.
- Today i started my laptop after updating it (had to, got out of time with the update pause). AND THERE WE GO AGAIN, DPC_WHATCHDOG_VIOLATION.
- I restored my laptop to a point some days ago (01/Feb/21) where it used to work, and see if it shows again.
So here i am now, wondering if i should take the laptop to the technical support again, finding another way to stop updates w/o external apps and getting desperated with no solutions.
I think that my best option now is just force windows10 to stop updates, maybe it´s actually a software problem, because it was OK before i had to update. But all of this is just a temporary solution...
Please help me :(!!!