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  1. #1
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    Exclamation G513QR Cannot install program due to Bios problems

    Dear Asus team,

    I have bought Strix G15 recently the model is G513QR. I try to install GX Developer program and these error keep coming

    here's the document about the errors

    https://www.mitsubishielectric.co.jp...10/faa0210.pdf

    In that document, they said the problem is from Bios so I have already revert My bios from G513QR.311 to G513QR.309 but it still doesn't work.

    If you can help this out it would be great for me since this is MY ESSENTIAL work program. Thank You

    FYI I have installed it on my another laptop Strix Scar G733QS running BIOS 311 and I work flawlessly.

    IF you need more information please feel free to ask.

    Thank You

  2. #2
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    The ASUS ROG Strix G15 has an Intel Core i7-10750H CPU.

    The ASUS ROG Strix Scar 17 has an AMD® Ryzen™ 9 5900HX CPU.

    Seems that software you are trying to install has a problem with Intel processors with built-in graphics support.
    Last edited by jdfrench3; 02-20-2021 at 02:17 PM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
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  3. #3
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    Quote Originally Posted by jdfrench3 View Post
    The ASUS ROG Strix G15 has an Intel Core i7-10750H CPU.

    The ASUS ROG Strix Scar 17 has an AMD® Ryzen™ 9 5900HX CPU.

    Seems that software you are trying to install has a problem with Intel processors with built-in graphics support.
    You are WRONG

    ROG STRIX G15 is Ryzen9 5900HX with RTX 3070

    and

    ROG STRIX SCAR G17 is Ryzen7 5800H with RTX 3080

    it's both AMD and use Nvidia Graphic so what should be the problem than?

  4. #4
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    I stand corrected, out of the 18 models of Strix G15, there are two models with the Ryzen processor (one Ryzen 9).

    ASUS Download Center does not show a BIOS 311 available. Is that the BIOS that came with your laptop?

    What process did you use to change BIOS 311 to 309? Windows Update or ASUS EZ Flash?

    Are you trying to install an outdated Mitsubishi program? Have you contacted Mitsubishi for support?
    Last edited by jdfrench3; 02-20-2021 at 08:40 PM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  5. #5
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    Quote Originally Posted by jdfrench3 View Post
    I stand corrected, out of the 18 models of Strix G15, there are two models with the Ryzen processor (one Ryzen 9).

    ASUS Download Center does not show a BIOS 311 available. Is that the BIOS that came with your laptop?

    What process did you use to change BIOS 311 to 309? Windows Update or ASUS EZ Flash?

    Are you trying to install an outdated Mitsubishi program? Have you contacted Mitsubishi for support?
    I will confirm again my model is GL543QR-HF126T which I register my S/N and it show the model as G513QR

    And IT IS RYZEN9 5900HX overclocked. The latest bios for G513QR is 309 through the website and if I EZ Flash it to 309 Aura will not recognize the laptop hence cannot control lighting

    but in MyAsus I state that my latest bios is 311

    Also for another laptop I have behind the laptop it said model: G743QS-HG119T when register the S/N it seen as G733QS

    Please I need help

  6. #6
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    You are confusing me with your different model numbers.

    Please run DXDIAG and post.

    This is a copy of mine:
    Miniatura de Adjuntos Miniatura de Adjuntos DXDIAG 21 Feb 2021.png  

    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  7. #7
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    Quote Originally Posted by jdfrench3 View Post
    You are confusing me with your different model numbers.

    Please run DXDIAG and post.

    This is a copy of mine:

    BTW Looks like the program has problems with windows 20H2 so I can install the program now after I restore the laptop to factory.

    For the bios here is DXDIAG for you

    System Model : ROG Strix G513QR_GL543QR
    Bios : G513QR.311

    noted that I bought this laptop in Thailand

  8. #8
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    So....there is no BIOS problem.

    Simply put, your version of GX Developer is not compatible with the latest version of Windows 10.
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

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