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ROG Strix G713QR Freaking out, please help

zajuruk
Level 7

‎03-07-2021 08:42 AM - last edited on ‎03-05-2024 07:06 PM by Community Admin

Ok, here's what happened, I left my laptop idling at home, with no workload, no direct sunlight or other external factors, after a few hours I come back and this is how I find it...
Image
3/4 of the screen is freaking out, the rest is completely off, I restarted it and my mouse didn't work (USB port on the back), I replugged that and it was fine...
Should I be concerned?
Does this thing happen sometimes?
What should I do, how should I react?
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2 REPLIES 2

Blake1
Level 10

‎03-10-2021 07:47 PM

Hi there,
If you are still in the return or replacement period, please contact your seller as soon as possible.
Thank you.
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Zanskie
Level 7

‎03-23-2021 12:18 PM

zajuruk wrote:
Ok, here's what happened, I left my laptop idling at home, with no workload, no direct sunlight or other external factors, after a few hours I come back and this is how I find it...
Image
3/4 of the screen is freaking out, the rest is completely off, I restarted it and my mouse didn't work (USB port on the back), I replugged that and it was fine...
Should I be concerned?
Does this thing happen sometimes?
What should I do, how should I react?


Hey man.. couldnt see the image... could you upload it somewhere and provide the link?

Thanks
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