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  1. #1
    New ROGer Array
    Join Date
    May 2020

    Exclamation WD SN850 2TB Not Working - NO BIOS SCREEN - GX701GXR

    I recently purchased WD SN850 2TB. It is not working on my laptop. I have a very high-end laptop - Asus ROG Zeyphrus S17 - GX701GXR. Bios is also updated to the latest available. I cannot even boot into bios. My laptop boots to the logo animation and then nothing happens. Removing WD and inserting the old drive restores everything to normal.

    I am able to use the NVME in an external enclosure and working fine but not in my laptop where I intend to use and purchased for. I have updated the firmware also to the latest through the NVME enclosure. Please help me with this. I read online there are plenty of others too facing the same issue with different motherboards and laptops.

    Looking forward to a quick fix for the same. Very highly disappointed.

  2. #2
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel HD 620 graphics 1GB DDR3 DCH WHQL driver v. Beta
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v30.0.14.9676
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec ALC294 WHQL driver v10.0.22000
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 11 Enterprise 64bit v21H2 build no 22000.318
    Network RouterNextVision ONU Fiber Modem
    Accessory #1 Del Wired usb Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
    Join Date
    Feb 2018

    first of all I don't have your model laptop.
    but for certain laptops , in bios maximum capacity support is fixed for SSD and NVMe disk.
    in this case, 2TB disk does not support at present, but lower capacity might be supported.
    if you need to use 2tb only means, you need to get seperate special bios firmware from asus research team only

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