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  1. #1
    ROG Enthusiast Array
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    Jul 2013
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    Need Help, after an expensive accident

    Just upgraded my computer and finally got the parts together .

    Intel Core i9 9980XE
    Rampage Extreme VI Encore
    MSI GeForce RTX 2080ti
    Corsair DDR4-2132 (1066 mhz) 64mb

    and all the rest of the bits and bobs. This is the 2nd time i`ve ever built my own pc. But upon putting this together I did the worst thing you could ever do I suppose.
    The CPU slipped out of my hand and fell into the socket on the rampage board and bent a few pins in the center and on one corner, I could have cried....

    I emailed the company I bought it off and explained but they wouldn`t entertain it as it is down to human error. I also emailed Asus but they emailed back ,

    "ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair/replacement or refund via their distribution channels if the product is still within its warranty period."

    Is there any way I can get this expensive board repaired or do I have to throw it away. I purchased this just before Xmas. Any help would be most appreciated.

    Thank You

    Steve

  2. #2
    ROG Enthusiast Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Roccat Savu
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

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    Hi, I have had a similar issue as you. The only thing to do is try to straighten the pins carefully with a magnifying glass and try the processor after that. You might just get away with it.

  3. #3
    ROG Guru: Orange Belt Array
    Join Date
    Feb 2019
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    Ouch! Im on a R6EE because I did the same thing with my R6E. Except I fubared the pins to hell and back. I sent in to ASUS to get the socket replaced, Id pay for it. Not so much as a reply. There was a place in NYC that did socket replacements but COVID put them out of business. My hands are not steady enough to get them anywhere close to straight.

    That's one of the bad things about buying a little at a time. Had you just bought the MOBO chances are you could have just returned it to place of purchase and told them it did work and get a replacement. Too much time has passed now. Id still look around for a place the does socket replacement. Used to be around $100. Or try a lighted very high power magnifying glass and a pair of fine tweezers. I've done it before but too old and shaky now. BIG P{ITA with these boards is the pins are not all aligned the same direction.

  4. #4
    ROG Enthusiast Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Roccat Savu
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

    Join Date
    Apr 2013
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    Well, Big Johnny, I'm not far behind you

    Maybe you'll find someone with steady hands. Unfortunately, these things happen. . Best of luck to you.

  5. #5
    ROG Guru: Orange Belt Array
    Join Date
    Feb 2019
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    Quote Originally Posted by Zardoc View Post
    Well, Big Johnny, I'm not far behind you

    Maybe you'll find someone with steady hands. Unfortunately, these things happen. . Best of luck to you.
    Dunno a few of us old farts looming around. 59 this year. Used to be steady as a rock but now its like the harder I concentrate to less steady my hands become. I made one attempt at one pin and couldnt even get ahold of it. Get really close going slow and easy and next thing you know Im several pins over. LOL Im like Im gonna mess this up worse than it already is. Mine was even dumber mistake. I didnt drop anything, I was too lazy and thought I could pull the CPU, Clean the top off and put it back in with the 100 lb case still standing vertical. uhhhh NOPE! Sat in socket just fine. Held it in place, somewhere in dropping retention bracket and locking it down things didn't work out but the CPU survived so there is one positive thing.

  6. #6
    ROG Enthusiast Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Roccat Savu
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

    Join Date
    Apr 2013
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    Going on 61.

  7. #7
    New ROGer Array Braegnok PC Specs
    Braegnok PC Specs
    MotherboardAsus ROG Maximus XII Extreme
    ProcessorIntel Core i9-10900K
    Memory (part number)F4-4000C15Q-32GVK
    Graphics Card #1Nvidia RTX 3090 FE
    MonitorAsus ROG Swift PG32UQX
    Storage #1Samsung 970 Pro
    CPU CoolerOptimus Signature V2
    CaseTT A700 TG
    Power SupplyCorsair AX1600i
    Keyboard Das Keyboard 4 Ultimate
    Mouse G502 Lightspeed
    Headset SteelSeries Arctis Pro
    OS Windows 10 Pro 64-Bit
    Braegnok's Avatar
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    Nov 2019
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    Over the years I have used these guys twice for CPU Socket replacement, https://ps3specialist.com/computer-m...ement-service/

    I just checked site and they still do socket replacement, and LGA 2066 cost $158.99 + $18.99 Shipping.

    If they have the socket in stock the turn around time is 1-3 days, if socket is out of stock they will let you know turn around time at check out.

    Good luck.
    Last edited by Braegnok; 03-26-2021 at 04:44 PM.

  8. #8
    Moderator Array
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    Hi Steve,
    What our local team means is that you would need to ask the retailer to help you to send the board to us for repair, you can't send it to us directly.
    So you have contacted the retailer but they refused to help you with it?
    Thank you.

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