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  1. #71
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    So looks like im not the only one still having some issues with this... I run optical to some reasonably high end klipsch powered studio monitors, and there is constant popping at random intervals happening since the bios update. It fixed the static issue that it previously had, but this is quite annoying also. While there is no sound, out of nowhere little pops. Before you try to blame power or even my speakers themselves, i run a surge board, Seasonic Prime Titanium 1000w psu, and i use a Cyberpower Pure Sinewave UPS. My power can't get any cleaner, and this issue does NOT happen if I switch to bluetooth input on my speakers, and connect them that way. Only while using optical. Yes I've tried different leads. It would seem the sound driver / firmware is not quite fixed. Can we please have this followed up by Asus, and if the issue is not fixable beyond this, then suggest a recall / replacement with a board equally as capable that does not use this sound chip. Sorry guys, but you seem to have dropped the ball with this and frankly i expect better of the RoG and Strix brand.

  2. #72
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    While this is surely mainly Realteks fault, Asus (and other manufacturers) should have tested this chip properly before choosing it.
    This "let the customer beta test it"-mentality is getting out of hands.
    Last edited by iisd; 06-15-2021 at 08:18 AM.

  3. #73
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    I recently made a thread about sound issues I'm having with my Z590-A Gaming Wifi too but yet to get an official ROG response or any type of support. It's been a week now...
    So I'll just post it here too since we already got some ROG responses on here and people have been posting about all types of sound issues:

    Greetings!

    I've bought this ROG Strix Z590-A Gaming WIFI Motherboard less than two months ago. It worked great for a while. I have my consoles plugged into my monitor via HDMI and then using the Headphones plug, I have a Line in 3.5mm cable that connects to the Motherboard itself. So I can use the same surround speakers and control the console's sound in my computer.

    This setup has always worked perfectly and it did work with this Motherboard too... Until about two weeks ago.
    The Line In just stopped working. It's not picking up anything going in and it's not sending anything out either.

    I've tried all sorts of things, including following the steps found in this other thread:
    https://rog.asus.com/forum/showthrea...sue#post829877

    - I've performed a clean Uninstall and installation of all the drivers, all the devices.
    - I've tried it with "Listen to this device" in the Line In options Enabled/Disabled.
    - I have unhidden enabled/disabled devices in the Sound panel and played around with Digital Out too enabled at the same time as Line In.
    - I've unhidden disconnected devices to see if there were any extra devices that could be causing this.
    - I've also installed the recent FIRMWARE hotfix: "USB_Audio_FW_Update_Tool_20210521" and it didn't work either.
    - I've tried plugging just headphones straight into the headphone jack on the monitor and sound works PERFECTLY this way. So it's not the sound being carried by HDMI (would be a console or HDMI cable issue then) and it's not the Monitor itself.
    - I've bought two new different Line In audio cables and while they work on other computers, they did not work here either. So it's not the previous cable's fault. It's the Line In itself.

    I'm at a loss of what else to try here. I've tried sound without the ROG interface. Without DTS installed. Without Sonic Studio. Nothing has worked.

    Thanks in advance guys!

  4. #74
    ROG Guru: White Belt Array Zardoc PC Specs
    Zardoc PC Specs
    MotherboardASUS ROG Strix Z590-A Gaming WiFi 6 Intel® Z590 LGA 1200 PCIe 4.0
    ProcessorIntel® 10th Generation Core™ i5-10600K Kaby Lake Quad-Core 4.2 GHz LGA 1151 91W
    Memory (part number)Corsair Vengeance LPX 32GB (2x8GB) DDR4 3200MHz CL16 Memory Kit - Black (CMK16GX4M2B3200C16)
    Graphics Card #1ASUS Dual GeForce RTX™ 2070 OC edition 8GB GDDR6 Clock 1410 MHz Memory Clock 1750 MHz
    Sound CardOnbard Realtek 4080
    MonitorLG 27UK850-W 27'' 4K UHD IPS
    Storage #1Samsung 980 pro M.2 256 GB Pcie Gen 4.0
    Storage #2Samsung 970 Evo M.2 2280 2tb Pcie Gen3. X4
    CPU CoolerCryorig H7 Tower Cooler For AMD/Intel CPU
    CaseFractal Design Define R5 ATX Mid Tower Window Case Titanium 2X5.25 1X3.5 8X3.5IN
    Power SupplyCorsair AXi Series AX860i Digital 860W 80 PLUS
    Keyboard Logitech K800
    Mouse Roccat Savu
    OS Win 10 Ent 19043
    Network RouterAsus RT-AC86U

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    Quote Originally Posted by MauroDiogo View Post
    I recently made a thread about sound issues I'm having with my Z590-A Gaming Wifi too but yet to get an official ROG response or any type of support. It's been a week now...
    https://rog.asus.com/forum/showthrea...sue#post829877

    - I've performed a clean Uninstall and installation of all the drivers, all the devices.
    - I've tried it with "Listen to this device" in the Line In options Enabled/Disabled.
    - I have unhidden enabled/disabled devices in the Sound panel and played around with Digital Out too enabled at the same time as Line In.
    - I've unhidden disconnected devices to see if there were any extra devices that could be causing this.
    - I've also installed the recent FIRMWARE hotfix: "USB_Audio_FW_Update_Tool_20210521" and it didn't work either.
    - I've tried plugging just headphones straight into the headphone jack on the monitor and sound works PERFECTLY this way. So it's not the sound being carried by HDMI (would be a console or HDMI cable issue then) and it's not the Monitor itself.
    - I've bought two new different Line In audio cables and while they work on other computers, they did not work here either. So it's not the previous cable's fault. It's the Line In itself.

    I'm at a loss of what else to try here. I've tried sound without the ROG interface. Without DTS installed. Without Sonic Studio. Nothing has worked.

    Thanks in advance guys!
    Hi MauroDiogo,

    I feel your pain. I have the same set-up as you. My line in works except it takes almost 30 seconds for audio driver to load in Windows. No drivers, 30 seconds less. Do you have that issue ?

    I am a firm believer in ASUS. Have been using their products for more than 20 years. They make great products, however, when it breaks, support is confusing because Chinese to English is not the best communication highway. This forum is also full of Asus support staff so it's not like we are talking in the wind. They will appear if the issue is big enough.

    Realtek is all but invisible for support and nothing on their site about the sound chip. This is really annoying when you want to find answers. Everyone is quick to sell but hard to find when problems arise. Imagine, Realtek is releasing drivers on their FTP for ALC products like hotcakes but hardly anything for USB 408X codecs. Only insiders have access to those sites. That also is a pain..

    So in conclusion, you can wait like I am doing an telling my customers not to buy any Z590 products and hope someone is kind enough to fix this soundchip mess and get back to other more important things in life like selling and building more machines, or you can dump your board at a lower price to someone who doesn't care that much about boot times or sound quality.

  5. #75
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    Z590-E gaming wifi board owner here, tried multiple drivers and still have the same basic issue: Audio starts up delayed, anything as simple as a discord ringing noise or adjusting the volume and getting feedback from the windows .wav file is delayed by as little as half a second to as bad as 30seconds. Having a hardware accelerated application open resolves this issue, for example a game or youtube in firefox. I have contacted support and they are unable to recreate the problem yet multiple posters on this forum and even in this thread have decribed the same issue: https://rog.asus.com/forum/showthrea...854#post836854 for example this post.

    Some form of acknowledgement that asus/realtek are aware of the issue and working on it be awesome.

    I have tried to reinstall windows, and only install the driver posted on the motherboard page, and this issue still occurs. Either something is seriously wrong with a few boards or there is a problem with the drivers. Hope to hear something soon.

  6. #76
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    Angry

    Quote Originally Posted by Nuckels View Post
    Z590-E gaming wifi board owner here, tried multiple drivers and still have the same basic issue: Audio starts up delayed, anything as simple as a discord ringing noise or adjusting the volume and getting feedback from the windows .wav file is delayed by as little as half a second to as bad as 30seconds. Having a hardware accelerated application open resolves this issue, for example a game or youtube in firefox. I have contacted support and they are unable to recreate the problem yet multiple posters on this forum and even in this thread have decribed the same issue: https://rog.asus.com/forum/showthrea...854#post836854 for example this post.

    Some form of acknowledgement that asus/realtek are aware of the issue and working on it be awesome.

    I have tried to reinstall windows, and only install the driver posted on the motherboard page, and this issue still occurs. Either something is seriously wrong with a few boards or there is a problem with the drivers. Hope to hear something soon.
    I also have this issue. New firmware makes this issue.. No reply and support by Asus yet...

  7. #77
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    Quote Originally Posted by Blake@ROG View Post
    Dear all,
    Please refer to below link
    https://rog.asus.com/motherboards/ro.../helpdesk_bios
    under BIOS& Firmware there is an update
    "ALC4080/ALC4082 audio FW update tool
    Fixed SPDIF playing music is noisy"
    Please kindly install it.
    Thank you so much
    Today I installed this update and it fixed my Z590-A Gaming Wifi motherboard's audio problem with the SteelSeries Arctis 5 headphone. It always disconnected when I bootup my PC. I hope this is the permanent fix for it.

    Edited: Turned on my PC today and the Headphone USB said "Not Connected" again. I guess my USB port problem still exist.
    Last edited by JuicyFruitSweeT; 07-11-2021 at 05:03 PM.

  8. #78
    ROG Member Array Ex0duS5150 PC Specs
    Ex0duS5150 PC Specs
    MotherboardASUS Z590-E Gaming WiFi
    Processor11th Gen Intel i7 11700k@5.1Ghz
    Memory (part number)F4-4000c16-16GTZR Xs 2
    Graphics Card #1Gigabyte 3080 Gaming OC
    MonitorGigabyte 34WQC
    Storage #1Sabriant rocket 4.0 2TB NVMe
    Storage #2Western digital 2TB black
    CPU CoolerEK 360 AIO push/pull
    CaseThermaltake Armor
    Power SupplyCorsair 1200AX
    Keyboard CM Storm
    Mouse Razer Deathadder 3500
    OS Windows 10 64bit current build
    Network RouterLinksys 1900AC
    Ex0duS5150's Avatar
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    Nov 2017
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    Please ASUS, this issue persist and im on the latest BIOS and recommend drivers. I did the firmware update, clean and reinstall but to no avail the issue still remains. Im on 3.5MM jack stereo. Logitech Z623 2.1 is what im using for sound. No Headphones on USB. Only the 3.5mm jack is being used. This is quite obviously a crash of some sort due to driver or hardware.
    In my opinion this issue should be fixed by now for 400$ US. Im an ASUS fan and own several different ASUS products but this is not good.

  9. #79
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    Dear all,
    If you are having issue other than Z590 series sudden loud noise,
    please kindly help to open a new post or thread and specify the motherboard model
    so we can better locate the issue.
    Thank you.

  10. #80
    ROG Member Array Ex0duS5150 PC Specs
    Ex0duS5150 PC Specs
    MotherboardASUS Z590-E Gaming WiFi
    Processor11th Gen Intel i7 11700k@5.1Ghz
    Memory (part number)F4-4000c16-16GTZR Xs 2
    Graphics Card #1Gigabyte 3080 Gaming OC
    MonitorGigabyte 34WQC
    Storage #1Sabriant rocket 4.0 2TB NVMe
    Storage #2Western digital 2TB black
    CPU CoolerEK 360 AIO push/pull
    CaseThermaltake Armor
    Power SupplyCorsair 1200AX
    Keyboard CM Storm
    Mouse Razer Deathadder 3500
    OS Windows 10 64bit current build
    Network RouterLinksys 1900AC
    Ex0duS5150's Avatar
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    Really?

    Quote Originally Posted by Blake@ROG View Post
    Dear all,
    If you are having issue other than Z590 series sudden loud noise,
    please kindly help to open a new post or thread and specify the motherboard model
    so we can better locate the issue.
    Thank you.
    This is easily reproduced and happens frequently. I dont understand what the hold up is in finding a solution. Seems its happening no matter what interface is being used. Im no electronics engineer but for a major company to have this issue still on a premium board makes me think the quality assurance you guys do at the factory is not up to par. Again I am a loyal customer and hope this is not a trend..

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