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Thread: Missing Screws

  1. #1
    New ROGer Array
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    Apr 2021

    Exclamation Missing Screws

    Motherboard In Question: ASUS TUF Gaming B550M-Plus (No Wifi)
    I'm aware that this motherboard is not a ROG-type, but I cannot get answers anywhere else but here. Let me explain why.

    I purchased a motherboard a while back for my new build, and after installing most of what I had bought, I went to install my M.2 SSD drive under its respective heatsink. I slid the drive into the slot, but when I went to screw it into place, I noticed the small bag of screws and standoffs that normally come in the board's box, was missing. I know I didn't lose them, because I set each package next to each other, and I only opened each package that was needed for the parts I was installing at the same time.

    I contacted ASUS about this directly, and after a week of radio silence from when they said I should hear back, I reached back out on the status of the screws and standoffs that were needed for my installment. They were quick to respond on that message, only to inform me "The part(s) requested are not available at this time, sorry."

    You would expect I could just order a generic package of M.2 drive screws off Amazon, but to my knowledge, many MOBO manufacturers use various types of M.2 screws and standoffs that are included with each board type, and they are not universally applicable.

    I have attached a URL for the board's page, it has an image on it which includes the screws and standoffs that I am referring to :
    (I can't attach the image itself, because the "Insert Image" button doesn't allow PNG files, saving the image from the site sets it as a PNG, and using a converter only makes it have a blaring white background)

    I would like to know how I can obtain these specific screws & standoffs through ASUS, because I've been growing impatient through several months of waiting. Surely there's a way ASUS can get these delivered to me, right? I mean, I'm not able to complete the build without them.
    Last edited by Prisma; 04-13-2021 at 04:23 AM. Reason: Typo

  2. #2
    ROG Enthusiast Array Banditt1976 PC Specs
    Banditt1976 PC Specs
    MotherboardASUS ROG STRIX X570-E Gaming
    ProcessorAMD Ryzen 9 5900X @ 4700 MHz
    Memory (part number)G.SKILL TridentZ RGB F4-4000C17-8GTZR 32 GB @ 3800 MT/s CL16
    Graphics Card #1ASUS ROG STRIX RTX 3070 Gaming OC @ 2036 MHz Boost Clock
    MonitorLG UltraGear 27GL850-B 27" QHD 144 Hz
    Storage #1Samsung 980 Pro 1 TB PCIe 4.0
    Storage #2Samsung 970 EVO 500 GB PCIe 3.0
    CPU CoolerThermalTake Floe DX RGB 360 mm AIO Liquid Cooling
    CaseCorsair 5000X RGB ATX Mid-tower
    Power SupplyASUS ROG STRIX 850W Fully Modular
    Keyboard SteelSeries APEX 5 RGB
    Mouse Logitech M500 Laser Mouse
    Mouse Pad SteelSeries QCK PRISM RGB Gaming
    Headset/Speakers Bose Companion 5
    OS Windows 11 Pro
    Network RouterNetgear Nighthawk X4S R7800
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