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  1. #1
    New ROGer Array
    Join Date
    May 2021
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    Major Problem with ASUS Warranty

    I purchased my ASUS ROG Zephyrus S GX502G from BestBuy and the temperatures have always been on the higher side. This was not a problem until two months ago.*
    I had contacted customer support on solutions to help with overheating and they recommended updating BIOS, checking for blockage, etc.
    I have tried all of this and continued to have no support, I asked for further options and they told me to contact Bestbuy and so I did and there was also no help there.
    I feel exhausted after going back and forth with ASUS and Bestbuy still having no solutions, an expired warranty.
    It is like I was being pushed away from being able to use my warranty and now I just do not know what to do.
    One customer support staff told me that they would waive the 85 dollar diagnostic fee, but then when I went to send in my information for RMA, I was sent to another staff member that just repeated what the other said.
    I really am exhausted and out of options and don’t know what else to do now.*

  2. #2
    Moderator Array
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    Jun 2018
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    Quote Originally Posted by ryannguyn View Post
    I purchased my ASUS ROG Zephyrus S GX502G from BestBuy and the temperatures have always been on the higher side. This was not a problem until two months ago.*
    I had contacted customer support on solutions to help with overheating and they recommended updating BIOS, checking for blockage, etc.
    I have tried all of this and continued to have no support, I asked for further options and they told me to contact Bestbuy and so I did and there was also no help there.
    I feel exhausted after going back and forth with ASUS and Bestbuy still having no solutions, an expired warranty.
    It is like I was being pushed away from being able to use my warranty and now I just do not know what to do.
    One customer support staff told me that they would waive the 85 dollar diagnostic fee, but then when I went to send in my information for RMA, I was sent to another staff member that just repeated what the other said.
    I really am exhausted and out of options and don’t know what else to do now.*
    My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please email me with the below details so I can work with related personnel to get this straightened out.


    Product S/N:
    Complete Shipping Address:
    Full name:
    Phone#:
    Email:

    Along with all case numbers given to you during your time with our support team.

    My email is cl-adrian@asus.com.:

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