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  1. #1
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    ASUS G752 keyboard buttons stop working (until restart).

    Hi,
    since couple of days I have a strange issuse on my Laptop. When I boot into Windows 10. Some of the keyboard keys stop working but special keys like the Windows button is still working (and I still have the red backlight running).

    After a restart everything is back to normal.

    I am not sure if this is maybe related to the external usb Keyboard which I have also attached to my Laptop.
    But this keyboard behaves exactly like my laptop keyboard, no keys work beside the windows button.

    For me it sounds more like a faulty windows update, but I am not sure where to even look at.

    After restarting both keyboards works 100%.

    Specs:
    Asus G752vsk
    Windows 10
    2nd Keyboard is a Perixx Wired Backlit Mini Keyboard
    I should have latest bios and windows updates installed

    Edit: Maybe I should also mention, this issue is not 100%. Most of the times booting into windows (fresh start, as I always shutdown my machine), and both keyboards work fine.
    Last edited by xentros; 04-18-2021 at 09:38 PM.

  2. #2
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    Is the external keyboard connected to a left-side USB connector?
    Try unplugging your external keyboard (USB) from your laptop, then reconnecting. Does this restore use?
    Last edited by jdfrench3; 04-18-2021 at 03:23 PM. Reason: Additional information
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  3. #3
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    Quote Originally Posted by jdfrench3 View Post
    Is the external keyboard connected to a left-side USB connector?
    Try unplugging your external keyboard (USB) from your laptop, then reconnecting. Does this restore use?
    Yes ists on the left side.
    Yes it was the first thing i tried to unplug it and plug it back. Both cases (unpluged and repluged) didn't solve the issue.
    Only a windows restart is the only solution i found so far.

  4. #4
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    Can you get into Control Panel/ Device Manager when the problem arrises? If so, do you see any device errors?
    G752VSK, G75VW-3D, G51J, G1S
    Homebuilt Windows Server

  5. #5
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    THers a patch in the Asus support driver section for that laptop. I went thru it recently AND FOUND THE PATCH AND PRESTO.

  6. #6
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    So I gathered more informations.
    First of all it can also happen after a while (so windows boots up everything is fine and then it starts behaving like this).
    In the device manger everything is fine.
    Also I got my keyboard working after pressing all kind of buttons and I think either the backspace or enter key made the whole keyboard work.

    About the Asus support section, I checked the stuff for my Laptop, the only thing which is new was the Asus live updater.
    Which I going to install now and try out (the old live updater has nothing, so honestly I also don't think the new updater will have anything).

    Edit 2: I installed the Live updater, and it had nothing.

    Edit 3:
    I found this stuff was installed couple of days ago, I am using a german windows, I am not exactly sure what this is.
    I guess it was installed via Windows Update, could this cause the issue, can I deinstall it?
    Click image for larger version. 

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    Last edited by xentros; 04-19-2021 at 09:05 PM.

  7. #7
    TeamROG Moderator Array xeromist PC Specs
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    I think it could potentially cause an issue if it's trying to enable special keyboard modes for things like umlauts that aren't supported on your machine.
    * Support disease research with Folding@Home *

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  8. #8
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    Ok I finaly found the issue, but no solution yet.
    I am using a Synology DiskStation at home. When I remote connect via Firefox to the DiskStation it will block the keyboard.
    I guess its for having the keyboard work inside the virtual desktop.

    Tabbing back to my desktop or closing Firefox does not release the keyboard - also just pressing Enter does not help.
    I have this DiskStation for more then years and this never behaved like this.
    Any helps, I guess it would be better to ask in the Synology forum for now.

    Btw I come to this idea, as it looks like the same issue happens with WMWare but the registry trick did not work for me.

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