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  1. #1
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    Rog strix b560-f gaming wifi problems

    Hi all,

    I hope someone can help me.

    I have update bios to the latest version.

    1. In windows I get an error occurring after every boot:- EVENT ID 1 - A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event. Any idea what is causing this?

    2. I have 2 NVME drives. The 950PRO I already had windows 10 installed on and just allowed windows to update and find drivers. This shuts down and restarts fine.
    I bought another which is WD Black SN850 and installed a clean version of Windows10. When shutting down and power on its fine and fast.
    When I do a restart it seems to go into bios self check????? (basically the fans all spin up and then after a while switches off and then starts up again and windows loads fast. like when you change certain options in bios.
    Why would the second drive do this everytime i do a restart, but is okay on power off.

  2. #2
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309SA )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB DDR4
    Graphics Card #1intel HD 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.9316
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6589
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec ALC294 WHQL driver v6.0.9132.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 1000GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v21H1 build no 19043.899
    Network RouterNextVision ONU Fiber Modem
    Accessory #1 G40 Wired Gaming Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
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    might be second drive firmware is not fully compatible.
    You would have installed two same company nvme drives, then problems wont appear.
    so in your case, try to update latest firmware to second drive download from manufacturer website.
    also check all screws are fitted tightly and touched with grounded on motherboard slot.

  3. #3
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    I have checked firmware and there is no newer.

    I did all testing with just 1 drive in at a time.
    **
    *I did a test today*I tried moving the sn850 to to m2-slot3 and it restarts fine now. the problem with this is that it won’t be running 4x and that’s the only reason I bought this m2 drive.

    It really should go in m2-1 for 4x

    *Any ideas why having the slot in m2-1 would cause the restart issues?? Any ideas how to fix

  4. #4
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    Is this a Asus issue or Western Digital issue? I need to know so i can return or resolve what is causing this

  5. #5
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    Quote Originally Posted by raju2529 View Post
    might be second drive firmware is not fully compatible.
    check all screws are fitted tightly and touched with grounded on motherboard slot.
    I think I have worked out what the problem is but dont know how to resolve

    If I have:-

    SN850 in m2-1 AND use XMP1 profile on memory (3200) it causes the bios post issues on restart (shutdown is fine).

    SN850 in m2-1 AND dont use XMP1 - it restarts fine <--------------- new finding

    SN850 in m2-3 AND use XMP1 profile - it restarts fine.

    Any ideas what I can do? I should be able to use my XMP memory and x4 m2 at full speed but somehow it causes this restart issue. Everything else seems fine in windows (no crashes etc so far)

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