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  1. #1
    New ROGer Array KidGixxer PC Specs
    KidGixxer PC Specs
    MotherboardAsus ROG Crosshair VIII Impact Mini DTX AM4
    ProcessorAMD Ryzen 7 3800X
    Memory (part number)G.Skill Trident Z Neo 16 GB @ 3600
    Graphics Card #1Asus STRIX RTX 2070 SUPER
    MonitorAOC CQ32G1
    Storage #1Western Digital SN750 1 TB M.2-2280 NVME
    Storage #2Western Digital Blue 2 TB M.2
    CPU CoolerAsus ROG Ryujin 240 RGB AIO
    CaseThermaltake Core P1
    Power SupplyAsus ROG Strix 750 W 80+ Gold
    Keyboard Razer Ornata Chroma & TARTARUS V2
    Mouse Razer Basilisk v2
    Headset Razer Nari Ultimate Wireless 7.1
    Headset/Speakers Creative Pebble Plus 2.1
    OS Win 10
    Network RouterASUS ROG (GT-AC2900) & ASUS RT-AX3000

    Join Date
    Apr 2020
    Reputation
    10
    Posts
    3

    Did Asus send me back a GPU that was sent in to be repaired?

    I RMA'd my 2060 super that died. (PC wouldn't start)
    Asus sent me back a card that would crash and had constant purple artifacts.

    https://imgur.com/a/XWsOVmS

    So i go through the chat for a week and they agree i should RMA and tell me to start an RMA.
    Problem is RMA say the SN is not valid yet it has a warranty.

    https://imgur.com/a/g4t2Efd

    I contacted them about the invalid SN and they asked for my info/card info and that was the last i heard from them.

    My question is why did i get a gpu with an invalid SN but is warrantied until 2022.
    Was this gpu an rma'd card that was flagged for repair but instead sent out as a replacment?

  2. #2
    Moderator Array
    Join Date
    Jul 2016
    Reputation
    12
    Posts
    218

    Hi KidGixxer,

    Sorry to hear about your issues. Please contact me at cl-justin@asus.com so I can look into your case.

    Regards,

    Justin

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