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  1. #1
    ROG Member Array
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    DYING LIGHT 2 - Redemption Failed?!

    Hi everyone!

    As an owner of the ROG ZEPHYRUS DUO 15,
    i received a redemption card with all the instructions about how to get the aforementioned game with the Armoury Crate software,
    but something went wrong, I filled in all my data and it said it was failed (or something like that), perhaps I missed/misswritten some field I don't know...

    The point is I can't try to redeem it anymore, the "Feature" > "Redemption" menu now is completely blank!
    I dunno what to do, im registered to this forum just to tell you about this problem, maybe you could help me.

    Thanks in advance anyway.

  2. #2
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    bump

  3. #3
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    bump

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Jul 2010
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    Have you contacted support? Maybe they have heard of this.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
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    I told about this in the support, I'm just await for their response

  6. #6
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    Jun 2016
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    Any update on this?? The support is useless... They wasted my time and finally they wanted me to go to service center... For what???? I bought the zephrus duo 15 se.

  7. #7
    ROG Member Array
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    Dec 2018
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    Quote Originally Posted by supadupa555 View Post
    Any update on this?? The support is useless... They wasted my time and finally they wanted me to go to service center... For what???? I bought the zephrus duo 15 se.
    They will contact us or fix this when promotion expire in august 2021. This thing happend when i bought asus monitor in 2016 with doom promotion. When i received email from them they said promotion expired. There was no promo code inside monitor box. Now they want us to use armoury crate to get code. I guess serial number and transaction picture from paypal is not enough.

  8. #8
    ROG Member Array
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    Quote Originally Posted by Sib3riX View Post
    They will contact us or fix this when promotion expire in august 2021. This thing happend when i bought asus monitor in 2016 with doom promotion. When i received email from them they said promotion expired. There was no promo code inside monitor box. Now they want us to use armoury crate to get code. I guess serial number and transaction picture from paypal is not enough.
    I just got a pop put on Armory crate and I was able to redeem the Dying Light 2 pre-order. I also got the Dying Light enhanced edition. You should check out the armory crate app now!!

  9. #9
    Administrator Array MasterC@ROG's Avatar
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    Hey, have you tried going to the event site directly?
    https://rog.asus.com/rog-dying-light2-global-campaign/
    Is this promotion available in your region?
    If you can't get the codes from the events site, customer service will provide them to you.

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