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  1. #1
    ROG Member Array Beardy McWhisky PC Specs
    Beardy McWhisky PC Specs
    MotherboardAsus ROG STRIX B550-i
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    RogStrix B550-i Gaming - NO soundcard detected?

    Hi guys,

    Built up my B550-i this week, and its running well.

    But for some reason, Windows doesn't seem to find the onboard sound at all. Its enabled in the bios, Ive installed the chipset drivers and the realtek software from the official page on asus.com - but it just doesn't seem to appear?

    Any tips?

    Click image for larger version. 

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    Last edited by Beardy McWhisky; 04-27-2021 at 10:50 AM. Reason: Spelling mistake

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Intel NUC laptop LAPQC71D
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    Memory (part number)32GB G.Skill Ripjaws V 3600
    Graphics Card #1ROG Strix RTX3090Ti
    Sound CardSound Blaster Z
    MonitorAORUS FV43U
    Storage #1Samsung 970 Pro 512GB
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    Look under the Sound, video and game controllers. Nothing there?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Member Array Beardy McWhisky PC Specs
    Beardy McWhisky PC Specs
    MotherboardAsus ROG STRIX B550-i
    ProcessorAMD Ryzen 7 3700X
    Memory (part number)32GB Kingston HyperX
    Graphics Card #1Asus GeForce RTX 2060 Super Dual Evo 8G OC

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    Thumbs up

    Quote Originally Posted by xeromist View Post
    Look under the Sound, video and game controllers. Nothing there?
    Surprisingly, today, there is something there - but still unable to select anything as an output.

    Click image for larger version. 

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    Last edited by Beardy McWhisky; 04-27-2021 at 10:44 PM. Reason: Added a screenshot

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Intel NUC laptop LAPQC71D
    MotherboardROG Crosshair VIII Dark Hero
    ProcessorAMD 5800X
    Memory (part number)32GB G.Skill Ripjaws V 3600
    Graphics Card #1ROG Strix RTX3090Ti
    Sound CardSound Blaster Z
    MonitorAORUS FV43U
    Storage #1Samsung 970 Pro 512GB
    CPU CoolerCustom loop
    CaseBeQuiet Dark Base Pro 900 V2
    Power SupplyCorsair HX1000
    Keyboard ROG Strix Flare II Animate
    Mouse ROG Chakram X
    Headset Steelseries Arctis Pro Wireless
    Mouse Pad ROG Scabbard
    Headset/Speakers Logitech z906 5.1
    Network RouterpfSense/OPNsense
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    Not sure. Have you tried the Manage Sound Devices and Troubleshoot links in the Sound settings menu in your screenshot?

    Just for kicks I might try disabling the device in the BIOS, booting up to Windows, then enabling it again to see if anything interesting happens. Ultimately, if you can't get it working I'd consider an exchange with the retailer before you get beyond the return window.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    ROG Member Array Beardy McWhisky PC Specs
    Beardy McWhisky PC Specs
    MotherboardAsus ROG STRIX B550-i
    ProcessorAMD Ryzen 7 3700X
    Memory (part number)32GB Kingston HyperX
    Graphics Card #1Asus GeForce RTX 2060 Super Dual Evo 8G OC

    Join Date
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    Quote Originally Posted by xeromist View Post
    Not sure. Have you tried the Manage Sound Devices and Troubleshoot links in the Sound settings menu in your screenshot?

    Just for kicks I might try disabling the device in the BIOS, booting up to Windows, then enabling it again to see if anything interesting happens. Ultimately, if you can't get it working I'd consider an exchange with the retailer before you get beyond the return window.
    Turns out, the device wont even register until you plug something into it... go figure.

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