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  1. 04-27-2021 10:44 AM #1
    Beardy McWhisky
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    RogStrix B550-i Gaming - NO soundcard detected?

    Hi guys,

    Built up my B550-i this week, and its running well.

    But for some reason, Windows doesn't seem to find the onboard sound at all. Its enabled in the bios, Ive installed the chipset drivers and the realtek software from the official page on asus.com - but it just doesn't seem to appear?

    Any tips?

    Click image for larger version.  Name: SharedScreenshot.jpg  Views: 1  Size: 100.6 KB  ID: 88509
    Last edited by Beardy McWhisky; 04-27-2021 at 10:50 AM. Reason: Spelling mistake
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  2. 04-27-2021 05:19 PM #2
    xeromist
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    Look under the Sound, video and game controllers. Nothing there?
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  3. 04-27-2021 10:38 PM #3
    Beardy McWhisky
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    Quote Originally Posted by xeromist View Post
    Look under the Sound, video and game controllers. Nothing there?
    Surprisingly, today, there is something there - but still unable to select anything as an output.

    Click image for larger version.  Name: SharedScreenshot.jpg  Views: 7  Size: 112.1 KB  ID: 88518

    Click image for larger version.  Name: SharedScreenshot.jpg  Views: 0  Size: 265.8 KB  ID: 88519
    Last edited by Beardy McWhisky; 04-27-2021 at 10:44 PM. Reason: Added a screenshot
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  4. 04-28-2021 12:47 AM #4
    xeromist
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    Not sure. Have you tried the Manage Sound Devices and Troubleshoot links in the Sound settings menu in your screenshot?

    Just for kicks I might try disabling the device in the BIOS, booting up to Windows, then enabling it again to see if anything interesting happens. Ultimately, if you can't get it working I'd consider an exchange with the retailer before you get beyond the return window.
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  5. 04-29-2021 01:00 AM #5
    Beardy McWhisky
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    Quote Originally Posted by xeromist View Post
    Not sure. Have you tried the Manage Sound Devices and Troubleshoot links in the Sound settings menu in your screenshot?

    Just for kicks I might try disabling the device in the BIOS, booting up to Windows, then enabling it again to see if anything interesting happens. Ultimately, if you can't get it working I'd consider an exchange with the retailer before you get beyond the return window.
    Turns out, the device wont even register until you plug something into it... go figure.
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