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  1. #11
    ROG Guru: White Belt Array kvarq PC Specs
    kvarq PC Specs
    MotherboardAsus Apex XII
    Memory (part number)F4-4000C16D-32GTRSA
    Graphics Card #13090 K|NGP|N
    Sound CardSound Blaster Z
    Storage #1980 Pro 2TB
    CPU CoolerThermaltake Ultimate 3.0
    CaseMeshify S2
    Power SupplySeasonic Titanium TX850
    Keyboard Razer Huntsman
    Mouse Razer Viper 8K
    Mouse Pad RAZER Firefly V2
    OS 21H1

    Join Date
    Sep 2016

    happens the same with Apex once in a while...
    if I'm having more than keyboard and mouse plugged in, let's say a pen drive, one of them is disconnecting - in general the keyboard... did not make experiments to see if it is a port issue or not, but I plugged them differently and happens the same
    it's happening in bios also

    have to hard reset the computer - shutting down the PSU, keeping power button for 20-30 sec then restart again and all is going back online

  2. #12
    ROG Member Array
    Join Date
    Apr 2018

    Quote Originally Posted by NorySS View Post
    I dont have a Glacial but I do have the M13E and I am runnning into a similar issue.
    Fresh windows10 pro install
    32GB Ram
    Samsung NVME

    if you connect more than 2 USB devices, the systems seems to hang. Its not hung up, its the usb stops working.
    I thought I figured it out, thinking it was my mouse, but then swapping to different mouse seemed to clear up the issue, but then it moved on to keyboard, then usb sound bar, than any other usb device.

    I am getting an error in device manager that says:
    Windows has stopped this device because it has reported problems. (Code 43)

    The USB hub failed to reset.

    Here is a link to my Google Drive for the text file:

    I wanted to add, that I disconnected all my USB devices one by one. And the Error for the USB hub in device manager goes away when no USB device is connected.
    If I only connect my mouse, Hub Error

    If I only connect my keyboard, Hub Error

    If I only connect my sounbad, Hub Error....
    Etc Etc

    This is the 2nd M13Extreme I've had an issue with. First one would actually give WHEA errors, for the USB Controller. 'Advanced Error Reporting' .
    Newegg replaced it since it was only a few days old.

    This issue does not happen with either one of my laptops or Asus Strix X570-i motherboard.

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