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    ROG Member Array Haggisdog PC Specs
    Haggisdog PC Specs
    MotherboardMaximus IV Extreme
    Graphics Card #1XFX Radeon 6870
    Graphics Card #2XFX Radeon 6870
    Graphics Card #3XFX Radeon 6870
    CPU CoolerAntec Kuler Pro 640
    CaseCoolerMaster 690 II Advanced
    Power SupplyTargan 900W
    Keyboard Steelseries Merc
    OS Windows 10
    Haggisdog's Avatar
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    Jul 2017

    Exclamation ROG Strix GL504GS USB HUB keeps disconnecting keyboard/mouse

    I have a ROG Strix GL504GS that I have connected to a Samsung 4k 32" monitor and supported by a cooling platform. The laptop is plugged in and temps are all normal. For some of my peripherals like my Razor Chroma Mouse and Keyboard I am using a powered 10port Anker USB hub. It also supports my Logitech USB camera and headset.

    Long story short, the keyboard and mouse constantly disconnect although the timing on this can vary widely. I can go several hours without an issue to having them disconnect every few minutes. When I plug the keyboard and mouse directly to the USB connections on the laptop they are stable.

    This is the second USB powered HUB I have tried (I originally thought that the issue was related to the manufacturer) however I am experiencing the same issue.

    I have updated every driver, disabled power management on all the HUB devices and ensured Windows is up to date.

    I recently replaced the GPU fans as one of the ball bearings was noisy but other than that the machine is performing extremely well.

    When the external keyboard and mouse disconnect the onboard keyboard and mouse continue to work.

    I can live with connecting the keyboard and mouse directly to the laptop but I don't have enough USB connections for my other peripherals so I need some kind of HUB.

    Has anyone else experienced this or have any ideas on how to resolve this issue?

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