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  1. #51
    ROG Member Array
    Join Date
    Jun 2021
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    Posts
    5

    Keyboard RGB microflicker

    g713qm-hx015 - just got it week ago
    windows 10 x64
    everything updated, windows, drivers, BIOS, and all Asus software including keyboard firmware hotfix

    Keyboard rgb microflickering visible 5 secs after setting effect (any, even solid colour), flickering not present in bios or first 5 seconds after clicking on desired effect. Also, flickring is little less visible when using Aura sync instead of device effect. Flicker is most visible on WASD segment of keyboard.
    very annoying problem, please fix
    Last edited by just1marko; 06-14-2021 at 07:14 AM.

  2. #52
    New ROGer Array
    Join Date
    Jun 2021
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    3

    Freezes, screen flickering from IGPU function

    On G713 laptops, there is a problem of switching / disconnecting discrete video cards. Windows freezes when IGPU mode is enabled, but I can start the program and go to ARMORY CRATE to disable this feature. After disconnecting, the "startmenuexpiriencehost.exe" process appears and everything starts working!

    At the same time, short-term flickering of the screen sometimes occurs.

    What was done:

    Removing all drivers via DDU and installing those older ones did not help, the problem remains.

    Switching the main video card to the built-in one in the windows 10 graphics settings did not help.

    The problem can be "activated" instantly as follows: turn on the Igpu mode and reboot, it freezes (endless loading on the desktop)

  3. #53
    Kenshinsars
    Guest

    BSOD AsIO3.sys

    Installed Armoury Crate on my ASUS ROG Crosshair Hero VIII(WiFI), when trying to start Armoury Crate I get a BSOD, System_Service_Exception in AsIO3.sys.
    System is Windows10 Pro x64

  4. #54
    Kenshinsars
    Guest
    Click image for larger version. 

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ID:	89002

  5. #55
    New ROGer Array
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    Jun 2021
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    BSOD SYSTEM_SERVICE_EXCEPTION in ASIO3.sys

    Quote Originally Posted by Kenshinsars View Post
    Installed Armoury Crate on my ASUS ROG Crosshair Hero VIII(WiFI), when trying to start Armoury Crate I get a BSOD, System_Service_Exception in AsIO3.sys.
    System is Windows10 Pro x64
    same problem.
    I use ASUS ROG Strix X570-I Gaming and TUF Gaming RTX 3080Ti OC.
    Installed Armoury Crate in clean installed Windows 10 Pro x64 21H1, start Armoury Crate, I got a BSOD.
    SYSTEM_SERVICE_EXCEPTION in ASIO3.sys.

  6. #56
    ROG Member Array
    Join Date
    Apr 2021
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    8

    ASUS Motherboard Fan Control Service - Stopped working with Error

    1. PC / Laptop
    PC - ROG STRIX B460-F
    2. Aura Sync products
    Motherboard, CPU fan
    3. 3rd-party peripheral, audio, or lighting software
    N/A
    4. Wired / wireless connection
    Wired
    5. Reinstalled Windows?
    No
    6. Windows version & build
    21H1 OS Build - 19043.1055
    7. Previous version of firmware or software that worked as expected
    AsusFanControlService - 2.00.94 (Not sure)
    8. Clear description of your issue
    'The server threw an exception' Aisuite3 Errors looping.
    9. Any screenshots of the issue
    Click image for larger version. 

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ID:	89003

    Windows Error report-
    Source
    ASUS Motherboard Fan Control Service

    Summary
    Stopped working

    Date
    ‎6/‎14/‎2021 12:01 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\ASUS\AsusFanControlService\2.01.06\AsusFanCo ntrolService.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: AsusFanControlService.exe
    Application Version: 3.0.0.0
    Application Timestamp: 6073d09b
    Fault Module Name: AsusFanControlService.exe
    Fault Module Version: 3.0.0.0
    Fault Module Timestamp: 6073d09b
    Exception Code: c0000005
    Exception Offset: 0001c7bf
    OS Version: 10.0.19043.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 478e
    Additional Information 2: 478eb19b90df3810824478f6bc513e79
    Additional Information 3: d273
    Additional Information 4: d273c168eec519899833bd00c6de84eb

    Extra information about the problem
    Bucket ID: 71d1b17cd1b7268b80c90d04035667be (1209512285812713406)
    10. Use our log collection function: Settings=>About=>App diagnostics
    N/A

    EDITED 1:

    Updated AsusFanControlService to a new version 2.01.07 is solved the "server threw an exception" error. Thanks for the update

    EDITED 2:

    New error happened in ASUS Com Service "atkexComSvc.exe" ( New version 4.02.06) and stopped working. Fault Module Name - PEbiosinterface32.dll


    Error Report -
    Source
    ASUS Com Service

    Summary
    Stopped working

    Date
    ‎7/‎1/‎2021 6:45 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\ASUS\AXSP\4.02.06\atkexComSvc.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: atkexComSvc.exe
    Application Version: 1.0.0.1
    Application Timestamp: 607d5366
    Fault Module Name: PEbiosinterface32.dll
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Code: c0000005
    Exception Offset: 00001976
    OS Version: 10.0.19043.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 2beb
    Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
    Additional Information 3: 6c14
    Additional Information 4: 6c14eabbec4a762ea0aea5a3f0c42228
    Last edited by dil_2021; 07-01-2021 at 03:08 PM.

  7. #57
    New ROGer Array
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    Jun 2021
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    3

    speed of the turbines

    Please change the speed of the turbines on laptops G713 !!! In the "Balanced" mode at 2200-2300 rpm there is a mid-frequency hum, please raise it to 2900-3100 !! Also, in turbo mode, at least 15% of the speed is not enough to maintain optimal temperatures of 70-80 degrees, please fix it!

  8. #58
    ROG Member Array
    Join Date
    Oct 2015
    Reputation
    10
    Posts
    7

    My ROG CLAYMORE 2 volume control stopped working.
    Tried on another new laptop and same problem. It’s bad.*

  9. #59
    ROG Member Array alphamachine PC Specs
    alphamachine PC Specs
    MotherboardASUS Strix X570-E Gaming
    Processor3900X @ 4.3GHz all-core / 1.3 vcore
    Memory (part number)Corsair Vengeance RGB PRO 32GB 3600 C18 (CMW32GX4M2Z3600C18)
    Graphics Card #1EVGA RTX 2080 Super
    MonitorLG 34UC79G-B 34" 21:9 144Hz
    Storage #1Sabrent 500GB PCIe4 NVMe M.2
    Storage #2Samsung 860 2TB / WD Black 6TB
    CPU CoolerEnermax LiqMax III 360 AIO
    CasePhanteks Enthoo Evolv X (Black)
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard Corsair K95 RGB Platinum
    Mouse Logitech G502 Hero
    Headset Mic: Audio-Technica AT2035PK
    Mouse Pad Perixx DX-2000
    Headset/Speakers Truth B2031A / Philips SHP9500
    OS Windows 10 ─ 20H2
    alphamachine's Avatar
    Join Date
    Apr 2020
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    Okay, so.. real HOT TAKE here─I know─but this software is pure garbage. Not that unrefined garbage you get over at MSI or Gigabyte, but the real deal, dead-rat-in-a-Tupperware-container-full-of-old-Chinese-takeout-at-a-landfill, PURE GARBAGE!! Your software alone makes me truly regret ever buying an ASUS motherboard.

    The software as of yesterday tried to update, but gave an "update failed" error. Now it's fighting my fan controls from AI Suite, and every time I boot my system up, my lights go to full brightness and fans to 100%. I had everything working perfectly before you so kindly pushed your update, but only after having to do fresh install of Windows 10 to get your junk software to work properly, and now you just had to go and push this seemingly untested bloatware, screwing things up all over again.

    I'm on the verge of selling this motherboard and going back to Gigabyte─not that their software is much better. But it is better..

    All I want is the previous version of Armoury Crate so that it can run in the background and keep my lighting the way I want it, and so I never have to touch it or worry about it again. Let's just be clear─I don't want to use your software. I don't want all of your bloated junk running in the background on my system. It's ridiculous. Armoury Crate installs a dozen or more pieces of software, drivers and services just on the off chance that you might end up using it.

    Explain it to me, but why do I need your microphone noise cancelation service running in the background with no option to remove or disable it? Or, more importantly, the only option to disable it being to edit Windows task scheduler and services.msc? Why do I need a service tasked in the scheduler to run in the background every day, when it's sole purpose is to be there for an ASUS mouse that I do not use, much less even own? Why? Whhyy? There's drivers and software running in the background for a dozen things that I don't even have installed in my system.

    It's ridiculous, and there's got to be a better way to go about all of this. Something concise, purposeful and well-executed. Something slim that comes with the option of adding on modules, as needed. But NOT this monstrosity that has everything under the sun thrown in for good measure with no way for the end user─the MOST IMPORTANT PERSON IN THIS ENTIRE TRANSACTION─to only use what they need, and have the option to forego everything else. It's bloatware, ASUS. You're forcing people who spend hundreds, maybe even thousands of dollars with you to use what most people I know would define as Pure Garbage™.

    And on top of all of this, trying to properly and fully uninstall Armoury Crate to where the massive amount of bloatware running in the background is fully and truly gone is like pulling weeds, or a game of whack-a-mole. The only way to get rid of this garbage once it has infected your system out is to reinstall Windows. And even then, you can't boot into your fresh copy of Windows without Pure Garbage™ trying to automatically install from the motherboard. No!

    I really feel for the programmers at ASUS. Those guys probably go through hell trying to keep up with your ridiculous product launch schedules, and likely never have time to properly engineer your software suites to work across the stupid amount of products you come out with every year for no other reason than to saturate the market in hopes that someone might buy your variant of the next new chipset or series.

    I'm just... done.
    Last edited by alphamachine; 06-14-2021 at 10:23 PM.

  10. #60
    ROG Member Array alphamachine PC Specs
    alphamachine PC Specs
    MotherboardASUS Strix X570-E Gaming
    Processor3900X @ 4.3GHz all-core / 1.3 vcore
    Memory (part number)Corsair Vengeance RGB PRO 32GB 3600 C18 (CMW32GX4M2Z3600C18)
    Graphics Card #1EVGA RTX 2080 Super
    MonitorLG 34UC79G-B 34" 21:9 144Hz
    Storage #1Sabrent 500GB PCIe4 NVMe M.2
    Storage #2Samsung 860 2TB / WD Black 6TB
    CPU CoolerEnermax LiqMax III 360 AIO
    CasePhanteks Enthoo Evolv X (Black)
    Power SupplyEVGA SuperNOVA 850 G3
    Keyboard Corsair K95 RGB Platinum
    Mouse Logitech G502 Hero
    Headset Mic: Audio-Technica AT2035PK
    Mouse Pad Perixx DX-2000
    Headset/Speakers Truth B2031A / Philips SHP9500
    OS Windows 10 ─ 20H2
    alphamachine's Avatar
    Join Date
    Apr 2020
    Reputation
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    Posts
    7

    I reverted back to yesterday, before V4.1.6.0 was pushed to my system with System Restore. Everything seems to be in perfect working order again. To disable updates and make sure I'm not blindsided by this crap again (if I EVER want to update this software again, it'll be a manual installation, because ASUS obviously can't be trusted to properly test their products before releasing them to the public)

    These are changes that I made to my system as a 20 year computer technician and computer network specialist, as these are changes that work for me, in my specific situation, with my specific hardware and software configuration. I'm merely sharing what has worked for me, but am by no means telling you to do the same. If you apply these settings to your system, you do so at your own risk.

    ─ Go to Search and type Task Scheduler
    > Left panel: select Task Scheduler Library to expand the tree.
    > Select ASUS (I've disabled a number of services and background tasks that aren't needed on my system)
    • AcPowerNotification ─ this is for laptops and other mobile devices running Windows. I don't need this running on my desktop system.
    • GpuFanHelper ─ this does nothing on my system, as my GPU is controlled by another crap piece of software called EVGA Precision X.
    • NoiseCancelingEngine.exe ─ runs in the background making changes to my microphone settings, with no clear way to turn it off
    • P508PowerAgent_sdk ─ this is for ASUS' P508 gaming mouse! I use a Logitech mouse! WHY IS IT RUNNING ON MY SYSTEM?!
    • ASUSUpdateTaskMachineCore ─ disabled for obvious reasons.
    • ASUSUpdateTaskMachineUA ─ again.. disabled.

    ─ Now close the Task Schedular, and then press Windows Key+R
    > Type services.msc into the Run box
    > You're looking for three services here to both Stop and Disable:
    ASUS Update Service (asus)
    ASUS Update Service (asusm)
    ASUSUpdateCheck
    > Right-click on each Service and select Properties
    • Select Stop
    • From the Startup Type drop-down, select Disabled
    Last edited by alphamachine; 06-14-2021 at 08:59 PM.

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