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  1. #291
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    Quote Originally Posted by JonTeoh View Post
    Sadly no, currently just hoping that the team that design/maintains this Armoury Crate software see this as a issue and fix it asap.
    Kinda annoying tho, armoury crate can open without crash but yet, the system detect that file operator error everytime I launch armoury crate

  2. #292
    ROG Guru: Orange Belt Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse LOGITECH G PRO HERO
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
    OS WINDOWS 10 PRO
    Network RouterASUS RT-AC86U, ASUS RT-AC68U
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    Quote Originally Posted by MasterC@ROG View Post
    Got an update for those who had installation issues. Should be resolved now after we released ROG Live Service v1.2.16.0. Please try again if you couldn't before.
    Is this the only thing that was updated in this long awaited update? I mean I would at least like to not have to enter the amount of leds my strips are using EVERY DAY & not have them revert back to 120 constantly, among many other things. Also I see the dashboard is still included
    ASUS Maximus 13 Hero, Intel I9 11900k, EVGA GeForce RTX 3080 FTW3 ULTRA & EK BLOCK, G Skill Trident Z RGB 3600 32GB
    EVGA supernova 1300G2, EK Velocity D-RGB, Samsung 980 Pro 1tb(OS), 970 evo plus 1tb, 850 EVO 1tb, 860 Evo 1tb, 850 Pro 512gb,
    Asus PG279Q 165HZ, BenQ 144hz, Hisense 55H9F, Windows 11 pro

  3. #293
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    ASUS\ROG Live Service\FileOperator.exe Crash Constantly

    Quote Originally Posted by JonTeoh View Post
    Same issue.

    Always getting "C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe" errors every time I open up Armory Crate.

    Hope this gets fixed soon.
    I am getting this as well and now getting kicked out of game. I bought ASUS products for their reputation. This is NOT what I expected!! Please fix Armoury, AI Suite 3 and any other problem that arises. The reputation level is dropping...

    EDIT: seems to have occurred at same time Nvidia Driver crashed:

    LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys

    Which caused which?
    Last edited by Zion99; 08-14-2021 at 07:06 PM.

  4. #294
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    asIO3.drv and asIO2.drv are run by software without process handle

    Hi,

    It is now apparent that asIO3.drv asIO2.drv are under some process that does not have process handle observable with Resource Monitor. If you try to delete them Windows 10 will inform that they are used by another process while Resource Monitor doesn't show any process handles for these process that keep files open . Is ASUS installing rootkits, spyware et.al. with it's Armouury Crate software?

    Yours,
    Concerned customer

  5. #295
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    Quote Originally Posted by LordSabathan View Post
    After yesteday LC update i get this every few hours :
    My AC is up to date and Windows 2004 up to date with latest drivers and bioses.

    Faulting Application Path: C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe

    Problem signature
    Problem Event Name: CLR20r3
    Problem Signature 01: FileOperator.exe
    Problem Signature 02: 1.0.0.0
    Problem Signature 03: c291d662
    Problem Signature 04: mscorlib
    Problem Signature 05: 4.8.4400.0
    Problem Signature 06: 60b90614
    Problem Signature 07: 1694
    Problem Signature 08: fd
    Problem Signature 09: System.Exception
    OS Version: 10.0.19042.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 04cc
    Additional Information 2: 04cc759bbe548fc6598a0e9ad7ce8e18
    Additional Information 3: fc7f
    Additional Information 4: fc7f87dbdb7e657e069aaed1d7aa163c
    Any update so far ?
    Asus hasn't deployed an update yet to fix this issue

  6. #296
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    Amoury Create keeps crashing

    Armoury Crate keeps crashing.

    I downloaded and installed the most current version from the asus website - but still doesn't work.

    A window will open up, say 'loading' and then disappear. In looking at MS task manager, several armoury crate programs seem to be running, although the UI is not visible.

    I have found if I stop the armoury crate service, launch the app, the app will load. I then start the service and it works for a bit, but if I click on certain things like the tools tab, the window will unload and I'll be left staring at a blank screen.

    Don't know if it has anything to do with it, but the last time I tried the tool it was working ok. However, earlier this morning, in preparation for Windows 11, I enabled TPM in the bios (it was previously not enabled).

    In any case, would like to get Armory Crate back up and running - any help would be appreciated.
    Last edited by RobLatour; 08-15-2021 at 03:36 PM.

  7. #297
    Administrator Array MasterC@ROG's Avatar
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    Many more issues have ben resolved but they may be applicable to specific systems or people, only those people are made aware privately. Please provide logs or further info first before commenting again. And as mentioned previously, suggestions for the dashboard are welcome in another thread.

    Quote Originally Posted by sdmf74 View Post
    Is this the only thing that was updated in this long awaited update? I mean I would at least like to not have to enter the amount of leds my strips are using EVERY DAY & not have them revert back to 120 constantly, among many other things. Also I see the dashboard is still included
    Last edited by MasterC@ROG; 08-16-2021 at 07:50 AM.

  8. #298
    Administrator Array MasterC@ROG's Avatar
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    Can you also provide all the SetupAsusServices_XXXXXX files under C:\ProgramData\ASUS\ALL? (upload to cloud and PM me the link, thanks)

    Quote Originally Posted by jonathan0wh View Post
    8. Clear description of your issue
    9. Any screenshots of the issue

    First of all, after opening the Armoury Crate app, it always loads very slow (like 2-3 minutes), and then displays "Service Erroe". I understand that you might want your users not to bother, but a lot of DIYers are pretty good at Windows, so why not display more detailed error information like what service went wrong and their detail?
    Attachment 89409

    Then I went to the Dashboard, but everything like CPU Frequency, Temperature, Usage, Fan and Voltage are showing 0:

    Besides, when I went to Aura Sync, it shows no device available, despite that I have the compatible motherboard, graphic card and RAM:

    Then, there was a "Tools" tab in the left panel in the last version, but after upgrading, it disappeared, though in the last version it always displayed nothing in the "Tools" tab as well.

    And the Record Log function is always reset every time I open the Armoury Crate app again. The last time I ticked the box, then if I close the whole app and open it again, the app diagnosis is not ticked.

    10. log:

  9. #299
    Administrator Array MasterC@ROG's Avatar
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    We can confirm this issue. It will be fixed in ROG Live Service v1.2.17.0 soon, the ETA for public release is 2-3 weeks.

    Quote Originally Posted by LordSabathan View Post
    After yesteday LC update i get this every few hours :
    My AC is up to date and Windows 2004 up to date with latest drivers and bioses.

    Faulting Application Path: C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe

    Problem signature
    Problem Event Name: CLR20r3
    Problem Signature 01: FileOperator.exe
    Problem Signature 02: 1.0.0.0
    Problem Signature 03: c291d662
    Problem Signature 04: mscorlib
    Problem Signature 05: 4.8.4400.0
    Problem Signature 06: 60b90614
    Problem Signature 07: 1694
    Problem Signature 08: fd
    Problem Signature 09: System.Exception
    OS Version: 10.0.19042.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 04cc
    Additional Information 2: 04cc759bbe548fc6598a0e9ad7ce8e18
    Additional Information 3: fc7f
    Additional Information 4: fc7f87dbdb7e657e069aaed1d7aa163c

  10. #300
    Administrator Array MasterC@ROG's Avatar
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    A few people have asked about running Armoury Crate with SVM enabled:
    For the AMD platform, the dashboard tries to get CPU MSR in order to show CPU status, but the MSR is not in the Microsoft whitelist (so BSOD occurs).
    Currently we are still working to update the ASIO3 driver, and have requested Microsoft to update their whitelist.

    Quote Originally Posted by dvs_xerxes View Post
    You won't happened to have SVM (virtualization) on in the bios? Armor create BSODs with a system exception with Ai0s3.sys reference any time I access the dashboard with SVM enabled. It works fine SVM off. It's not ideal though I would like to use virtualization. I have the same problem with the AI software too.

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