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  1. #311
    New ROGer Array
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    Apr 2021
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    Quote Originally Posted by sdmf74 View Post
    Im also STILL having issues with Armory Crate AND AISUITEIII.
    After several updates & new versions of armory crate (YET NO UPDATE TO AISUITEIII SINCE MAY 6TH 2021). If I leave AISUITEIII open & running on my monitor after a while I get a server error. I have reported this more than once to asus over the past 2-3 months but it appears they have NOT yet addressed this issue nor the issues with armory crate.
    1. Armory crate wont load (spinning circle of death forever)
    2. leds reset to back to 120 every day (every day I set my number of leds & the next day all 3 are reset back to default 120 leds)
    3. AISUITEIII "The server threw an exception" (Just happened again today)
    Attachment 89719
    Attachment 89720
    I get that server error too... then I have to restart. I just set the fan curves in the BIOS, and now think I should eliminate the AI Suite 3... It is useless, as it cannot hold a curve and falls off when I need it most. Then crashes.

    I thought Corsair was bad - at least they update...

  2. #312
    Banned Array sdmf74 PC Specs
    sdmf74 PC Specs
    Laptop (Model)N/A
    MotherboardMAXIMUS IX FORMULA
    ProcessorI7 7700K
    Memory (part number)F4-3600C16Q-32GTZR
    Graphics Card #1GTX 980TI K|NGP|N
    Graphics Card #2N/A
    Graphics Card #3N/A
    Graphics Card #4N/A
    Sound CardON BOARD
    MonitorASUS PG279Q, BENQ XL2420TE, HISENSE 55H9F
    Storage #1SAMSUNG 960 PRO M.2 512GB
    Storage #2SAMSUNG 970 EVO PLUS 1TB, SAMSUNG 850 PRO 512GB, SAMSUNG 850 EVO 1TB
    CPU CoolerEK VELOCITY RGB
    CaseCASELABS MERLIN SM8 (2 TONE)
    Power SupplyEVGA 1300G2 SUPERNOVA
    Keyboard WOOTING ONE, DUCKY ONE TKL RGB
    Mouse LOGITECH G PRO HERO
    Headset SENNHESIER G4ME ZERO
    Mouse Pad REFLEX LAB XXXL
    Headset/Speakers KLIPSCH PRO MEDIA 2.1
    OS WINDOWS 10 PRO
    Network RouterASUS RT-AC86U, ASUS RT-AC68U

    Join Date
    Nov 2012
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    100%! Once it throws a server exception you have to reboot the PC otherwise AISUITEIII fails to open, just like armory crate does most of the time

  3. #313
    ROG Guru: Green Belt Array geneo PC Specs
    geneo PC Specs
    MotherboardROG Maximus XII Hero (WiFi)
    Processori9-10900k 5.1Ghz AVX0, delid
    Memory (part number)64 GB G.Skill TridentZ RGB 3200/CL14 @ 3600 CL16
    Graphics Card #1Asus ROG Strix 2070 Super A8G
    Sound CardOn-board
    MonitorEIZO Coloredge CG2730 and Viewsonic QHD displays
    Storage #1Samsung 512 GB 960 Pro; 980 1TB
    Storage #21TB 850 x 1 TB 860 EVO RAID0, 6 TB WDC Black, 6TB IronWolf Pro
    CPU CoolerEK-AIO 360 D-RGB w/Phanteks 120 T30 fan, 2 Noctua Chromax case fanss
    CaseFractal Design Meshify 2 dark tint
    Power Supply750W Seasonic Prime Ultra Titanium Plus
    Keyboard Glorious GMMK TKL
    Mouse Logitech G305
    Headset Bose QC15
    Mouse Pad Perixx dx-2000
    Headset/Speakers Vanatoo T1, Klipsch R-12SWi Sub
    OS Windows 11 Pro X64
    Network RouterLinksys EA7300
    Accessory #1 Logitech c920e webcam
    Accessory #2 Sabrent DS-SC5B 5-Bay USB-C HDD docking station
    Accessory #3 xrite i1 Display monitor calibration
    geneo's Avatar
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    Quote Originally Posted by JonTeoh View Post
    Same issue.

    Always getting "C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe" errors every time I open up Armory Crate.

    Hope this gets fixed soon.
    I am getting this every day as well.

    Click image for larger version. 

Name:	Screenshot 2021-08-24 130543.png 
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ID:	89731
    Last edited by geneo; 08-24-2021 at 05:07 PM.

  4. #314
    ROG Guru: White Belt Array RobertoSampaio PC Specs
    RobertoSampaio PC Specs
    MotherboardMaximus XII Formula
    Processori9 - 10900KF - SP86 - 56x4 - 55x6 - 54x8 - 53x10
    Memory (part number)2X - KHX3733C19D4/16GX - 4100MHz
    Graphics Card #1Gigabyte RTX-3080 GAMING OC
    MonitorLG-34GL750 - 144Hz
    CPU CoolerCorsair H115i - Pro 280mm
    CaseCorsair Graphite Series 780T White Full-Tower
    Power SupplyCorsair HX 1000i - 1000W
    Keyboard Corsair k90 Vengeance
    Mouse Corsair Scimitar Elite
    OS Windows 10 Pro - 21H1

    Join Date
    Sep 2020
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    85

    I have the same "C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe" errors every time I open up Armory Crate.

  5. #315
    ROG Member Array
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    Quote Originally Posted by geneo View Post
    I am getting this every day as well.

    Click image for larger version. 

Name:	Screenshot 2021-08-24 130543.png 
Views:	11 
Size:	41.3 KB 
ID:	89731
    +1

    https://i.imgur.com/u9Lv3qz.png
    https://i.imgur.com/EetydbT.png

    UPD: An error occurs when Aurmory Crate searching for updates
    Last edited by Olexander; 08-25-2021 at 01:48 PM.

  6. #316
    New ROGer Array
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    Apr 2021
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    Again...

    I figured out the fan issue with AI Suite 3... it was actually quite easy. I uninstalled it. Went into the UEFI and made the curve there for each fan. And enabled the AI Overclocking... because I'm lazy. Works like a charm now, and has not lost the fan settings.

    Now, maybe the File Operator can be fixed... or do I uninstall Armoury Crate too?

    Source
    FileOperator

    Summary
    Stopped working

    Date
    ‎8/‎24/‎2021 2:06 PM

    Status
    Report sent

    Description
    Faulting Application Path: C:\Program Files (x86)\ASUS\ROG Live Service\FileOperator.exe

    Problem signature
    Problem Event Name: CLR20r3
    Problem Signature 01: FileOperator.exe
    Problem Signature 02: 1.0.0.0
    Problem Signature 03: c291d662
    Problem Signature 04: mscorlib
    Problem Signature 05: 4.8.4400.0
    Problem Signature 06: 60b90614
    Problem Signature 07: 1694
    Problem Signature 08: fd
    Problem Signature 09: System.Exception
    OS Version: 10.0.19043.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: 04cc
    Additional Information 2: 04cc759bbe548fc6598a0e9ad7ce8e18
    Additional Information 3: fc7f
    Additional Information 4: fc7f87dbdb7e657e069aaed1d7aa163c

    Extra information about the problem
    Bucket ID: 9290033d7c210f08339585b42e89d29a (1411181067171910298)

  7. #317
    New ROGer Array
    Join Date
    Nov 2018
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    1

    Monitor Sleep

    Armoury Crate is preventing my monitor from going to sleep. If I disable the service my monitor goes to sleep but when its enabled it does not. Obviously I need this to control my lighting and there are no settings to change or affect this issue. Any assistance would be great, thank you all.

  8. #318
    Hopelessly Afflicted Array Renegɐde PC Specs
    Renegɐde PC Specs
    MotherboardAsus Maximus VIII Hero (1504)
    ProcessorIntel Core i7-6700K @ 4.8GHz/1.45v
    Memory (part number)32GB (2x16GB) Corsair Vengeance DDR4 @ 3000MHz
    Graphics Card #1Asus Strix GeForce GTX 970
    Graphics Card #2Asus Strix GeForce GTX 970 (SLI)
    MonitorAcer H5360 (99" Diagonal, 120Hz)
    Storage #13x Samsung 850 EVO 250GB (RAID 0)
    CPU CoolerNZXT Kraken x61
    CaseEnermax Ostrog GT
    Power SupplyCorsair RM750x
    Keyboard Logitech K800
    Mouse Logitech G602
    Headset SteelSeries Siberia 800
    OS Windows 10 Pro x64
    Accessory #1 4x Noctua NF-A14 iPPC-2000
    Accessory #2 2x Noctua NF-F12 iPPC-2000
    Accessory #3 Saitek Pro Flight X-55 Rhino
    Renegɐde's Avatar
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    Dec 2015
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    Wtf

    This compilation of code is complete trash. I'm getting BSODs every time I open it up. asIO3.sys is listed as the culprit. Brand new install of Windows...

    Seriously, quit dumping this half-baked, steaming porch pouch you call software on the unsuspecting public. It's gross.


    Edit: Clearly something else is going on. I now suspect this is a firmware or BIOS issue. AI Suite 3 doesn't work either. It BSODs listing asIO2.sys as the culprit. Still, it's not even remotely excusable. You folks at Asus should be ashamed of this. For this to be going on for months... WTF. I'm ashamed to be associated with your products as a consumer right now.
    Last edited by Renegɐde; 08-25-2021 at 10:32 PM.

  9. #319
    New ROGer Array Sheng Rong PC Specs
    Sheng Rong PC Specs
    MotherboardROG Maximus XI
    ProcessorIntel Core I9-9900K
    Memory (part number)Vengance RGB Pro
    Graphics Card #1ROG Strix RTX2080TI
    Sound CardSounBlasterX G6 Hi-Res
    MonitorAlienWare AW2720HF
    Storage #1WDS500G3X0C
    Storage #2ST00DM006
    CPU CoolerKraken Z73
    CaseROG Strix Helios
    Power SupplyROG Thor 1200P
    Keyboard Rog Strix Flare
    Mouse Rog Chakram
    Headset Sennheiser HD600
    Mouse Pad Rog Balteus Qi
    Network RouterGT-AX1100

    Join Date
    Oct 2020
    Reputation
    10
    Posts
    5

    Loop when I with the peripherals

    Can't access to the peripherals options, keep in loop loading

    Aurmoury Create Version 4.1.6.0
    Already reinstall and the same problem

    Click image for larger version. 

Name:	Screenshot 2021-08-27 003443.jpg 
Views:	5 
Size:	33.7 KB 
ID:	89758
    Last edited by Sheng Rong; 08-27-2021 at 04:39 AM.

  10. #320
    New ROGer Array
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    Aug 2021
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    Z370-F Gaming

    Tryed evrything to make it work.

    Motherboard: ASUS ROG Strix Z370-F Gaming

    Board went into default rainbow loop and could not be detected on Armoury Crate.
    Tryed:
    Alot of reinstalls (cleaning Registry too) and also removing any other third party rgb controller
    Chaning a couple of times, on/off to get refresh, the config in BIOS for (Enable ErP Ready S4+S5) and the option (in sleep, hibernate and soft off states)
    Experimented some configs with AI Suite 3, but got nothing from it
    Turning evrything off, removing the power cable, pressing power buttom for a bit and turn it back again
    Saw somewhere that chaging windows language for ENG would do something to the software

    Afther evrything, I mannaged to make the board get reconized in Armoury Crate but i still cannot change any rgb collor.

    Tyed turning the option (shutdown effect) on/off on Armoury Crate, to see if i could get any refresh of the software communication to the board,
    but got stuck in a loading loop
    Afther a day or two, still in rainbow loop, the board just decided it was time to stop, and turned the rgb off without me changing any options.

    The problem seems to be a conflict related to old AURA SYNC software, once knowing that some people got their problem solved with a fresh Windows install...


    So... yea... i tryed alot for a couple of days.. got nothing from it.. im not up to reinstalling windows for a single rbg light.
    I will just keep it turned off i guess...
    We all pay alot for these kind of hardware, setting up a simple RBG light config should not take that much of our time and effort

    shame.

    sorry for my english, not my native language, tryed my best.

    ------Edit------

    Include the following info:
    1. PC / Laptop
    PC
    2. Aura Sync products
    ASUS ROG Strix Z370-F Gaming
    3. 3rd-party peripheral, audio, or lighting software
    NO
    4. Wired / wireless connection
    WIRED
    5. Reinstalled Windows?
    NO
    6. Windows version & build
    Windows 10 64bit
    7. Previous version of firmware or software that worked as expected
    AURA SYNC
    8. Clear description of your issue
    All Above
    9. Any screenshots of the issue
    10. Use our log collection function: Settings=>About=>App diagnostics

    Log: sent it to MasterC@ROG PM
    Last edited by falconjpg; 08-27-2021 at 11:16 AM.

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