06-11-2021 08:38 AM
06-11-2021 02:54 PM
MartianMooCow wrote:
Hi ROG community,
I feel as if I'm being unfairly treated by ASUS's RMA department.
Basically I have a RTX 2080 Super that experienced a burnt SMD component, sent it in for warranty and they denied my coverage because of some wear on the DisplayPorts and they quoted $900 to fix this card. I'm just in disbelief right now.
The DisplayPorts were working before the big pop of the SMD component
I have attached pictures of their definition of "damage".
06-14-2021 08:00 PM
cl-Adrian@ROG wrote:
My name is Adrian from the ASUS Customer Loyalty Team here at our North America Corporate Office. If you would allow, I would be more than glad to help provide a resolution to this case. Please PM or email me with the below details so I can work with related personnel to get this straightened out.
Product S/N:
RMA #:
Complete Shipping Address:
Full name:
Phone#:
Email:
My email is cl-adrian@asus.com.: