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Broken Fan Controller that Came with my M13E

DjRavix
Level 10
on 3 May 2021 I have Requested a An RMA for the Broken Fan Controller that Came with my Maximus XIII Extreme
The problem was that the RGB showed the Wrong colors when connected to controller and work correctly when connected directly to the board itself
The controller has been send back to the reseller who than contacted Asus to repair or replace the controller

Today I got an email that the Part could not be replaced or repaired

So Now I want This forum A try to get my problem resolved before taking any legal actions
ASUS Maximus 13 Extreme
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2 X Samsung 980 Pro 2TB
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EK-Velocity D-RGB - Nickel + Plexi
EK-XTOP Revo Dual D5 PWM Serial - (incl. 2x pump)
XSPC RX480 + XSPC RS280
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2 X Noctua NF-A14 industrialPPC-2000 IP67 PWM
2 X Noctua NF-A14 PWM chromax.black.swap
2 X Noctua NF-S12A PWM chromax.black.swap
1 X Noctua NF-A15 HS-PWM chromax.black.swap
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1 REPLY 1

Blake1
Level 10
Hi there,
Can you share a video of the issue and PM me your product SN or RMA number?
So I can locate your case and see what happen.
Thank you very much.