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  1. #1
    ROG Guru: White Belt Array DjRavix PC Specs
    DjRavix PC Specs
    MotherboardAsus Maximus XIII Extreme
    ProcessorIntel i9 11900K
    Memory (part number)Corsair Dominater Platinum RGB (c
    Sound CardFocusrite Scarlett 18i8 MK2
    MonitorSamsung SyncMaster S22B350 (X2)
    Storage #1Samsung 980 Pro
    CPU CoolerEK Velocity
    CasePhanteks Enthoo Primo
    Power SupplyCorsair AX1200i
    Keyboard Logitech K800
    Mouse Logitech MX Master 3
    Mouse Pad Steelseries
    Headset/Speakers KRK RP8
    OS Windows 10 Pro
    Network RouterFritzbox
    Accessory #1 Native instruments Kontol S61 MK2

    Join Date
    Apr 2014
    Reputation
    31
    Posts
    75

    Broken Fan Controller that Came with my M13E

    on 3 May 2021 I have Requested a An RMA for the Broken Fan Controller that Came with my Maximus XIII Extreme
    The problem was that the RGB showed the Wrong colors when connected to controller and work correctly when connected directly to the board itself
    The controller has been send back to the reseller who than contacted Asus to repair or replace the controller

    Today I got an email that the Part could not be replaced or repaired

    So Now I want This forum A try to get my problem resolved before taking any legal actions
    ASUS Maximus 13 Extreme
    Intel i9 11900K
    Corsair Dominater Platinum RGB
    Phanteks Enthoo Primo
    Samsung 980 Pro 1TB
    2 X Samsung 980 Pro 2TB
    Corsair AX1200I
    EK-Velocity D-RGB - Nickel + Plexi
    EK-XTOP Revo Dual D5 PWM Serial - (incl. 2x pump)
    XSPC RX480 + XSPC RS280
    4 X Corsair SP120 PWM OEM Fans
    2 X Noctua NF-A14 industrialPPC-2000 IP67 PWM
    2 X Noctua NF-A14 PWM chromax.black.swap
    2 X Noctua NF-S12A PWM chromax.black.swap
    1 X Noctua NF-A15 HS-PWM chromax.black.swap

  2. #2
    Moderator Array
    Join Date
    Feb 2019
    Reputation
    14
    Posts
    852

    Hi there,
    Can you share a video of the issue and PM me your product SN or RMA number?
    So I can locate your case and see what happen.
    Thank you very much.

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