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  1. #1
    New ROGer Array
    Join Date
    May 2020

    Rog Strix Go 2.4 compatibility issues.

    I found this compatibility list, but I'm not sure it's up to date:

    Anyway, the headset used to work fine with my Samsung Galaxy S10, which is expected according to the list above.

    Now I have the Samsung S21 Ultra and the headset doesn't work.

    There is connectivity and I can see 'headset' under the 'media' configuration in Android. I'm even able to skip songs, pause them, etc. But there is no sound! No sound comes from the headset. The microphone I haven't tested, but it's irrelevant at this point.

    Is there any way to fix this? I'd be amazed if the headset just wouldn't work with state of the art smartphones.

  2. #2
    ROG Member Array
    Join Date
    Mar 2015

    Does it still not work with your Samsung S21 Ultra?

    I have tested it on Samsung Note 20 and it works fine.

  3. #3
    ROG Enthusiast Array Englishman.Xperia PC Specs
    Englishman.Xperia PC Specs
    MotherboardASUS RoG Strix B450-E Gaming
    ProcessorAMD Ryzen 7 2700X
    Memory (part number)Corsair 16Gb DDR3200 LPX
    Graphics Card #1ASUS RoG Strix RX480 OC
    MonitorASUS RoG XG27VQ
    Storage #1Corsair MP510 480gb
    Storage #2AMD R7 240Gb SSD
    CPU CoolerASUS RoG Ryujin 240
    CaseCorsair Obsidian 450D
    Power SupplyASUS RoG Strix 750Watt
    Keyboard ASUS RoG Strix Flare
    Mouse ASUS RoG Gladius II Origin
    Headset ASUS RoG Strix GO 2.4
    Mouse Pad ASUS RoG Sheath
    Headset/Speakers Logitech 5.1
    OS Windows 10
    Network RouterASUS Lyra Mini
    Accessory #1 ASUS RoG ARION

    Join Date
    Feb 2021

    This seems like a config/bug issue on the phone itself. A lot of other people are complaining about this:

    Try it out on phone calls maybe, just to test it out.

    Or try some other USB C headset maybe? A dongle USB-C to Jack?

    The compatibility list looks very thin but even then, I tested the Strix Go on plenty of USB-C devices not on that list and it worked. Exemple given: the Xperia XZ2 does work pretty well and its not on the list.

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