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07-21-2021 09:00 AM #21New ROGer Array
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That's another issue. The keyboard firmware isn't available online and the support doesn't seem to have access to it. Maybe if they can send us the firmware we might be able to fix it ourselves.
Originally Posted by fcsoares43
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07-21-2021 10:20 AM #22ROG Guru: Yellow Belt Array
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Yes we can, if they send us the firmware or the tool or fix whatever he can put our laptops working 100%... Originally Posted by SKULSHADY
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07-23-2021 02:09 PM #23New ROGer Array
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I've already contacted support and the only solution they recommend is to send it for repair. They ask to install or update the drivers from the download page for your device but it doesn't have the firmware. And they didn't have access to it to send it. If you have any luck getting your hands on the firmware then please share. Originally Posted by fcsoares43
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07-23-2021 02:12 PM #24New ROGer Array
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@Blake@ROG Please help us out.
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07-25-2021 01:48 PM #25ROG Guru: Yellow Belt Array
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We need help soon ... Originally Posted by SKULSHADY
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07-26-2021 10:37 AM #26New ROGer Array
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I did a Hard reset today. But still the problem persists. Don't know what to do Originally Posted by fcsoares43
Last edited by ram7909; 07-26-2021 at 12:04 PM.
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07-26-2021 12:02 PM #27ROG Guru: Yellow Belt Array
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I reeinstall the operating system new fresh installation 4 times and it doesn´t do nothing problem still persists. Originally Posted by ram7909
Last edited by fcsoares43; 07-26-2021 at 12:09 PM.
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07-30-2021 11:35 AM #28ROG Guru: Yellow Belt Array
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08-01-2021 05:50 AM #29New ROGer Array
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Yesterday I reinstalled the OS. Now the problem is gone for me. I don't know how, But the problem is solved. Originally Posted by fcsoares43
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08-01-2021 09:24 AM #30ROG Guru: Yellow Belt Array
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I There
That is good news have you installed all softwarte of Asus or only the windows generic drivers?? I have reeinstall several times the OS and it stays the same, maybe i got to try another way of reinstall the OS Thanks
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