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ROG Strix G17 G713QR keyboard lighting issue

lori93719
Level 7
Hello!
If I use Aura Sync and change the color of my keyboard is everithing fine, but if I use Aura Creator and I change my keyboard lighting unfortunately one key is not completely lighting.


I tried to install ROG Keyboard Firmware Update tool Version V2.7.3.001V2.7.3.001 but I cannot install.
89265

If I use Aura-Sync:
89266

If I use Aura-Creator:
89267

I tried to reinstall my windows 10 but the problem not solved.
My armory create Diagnostic results:
Item Version
---- -------
Armoury Crate UWP App 4.1.6.0
ROG Live Service 1.2.12.5
AURA Service (Lighting Service) 3.05.06
Armoury Crate service 4.1.5
ASUS Aac_NBDT HAL 2.5.1.0
ASUS Mouse HAL 1.1.0.45

My OS: Windows 10 Pro x64 10.0.19043
My BIOS: G713QR.319

The problem was already there when I bought the laptop in end of May.
So windows/drivers/Bios updates not solved the problem.

Thank you for your answers in advance!
2,760 Views
1 REPLY 1

Naman_Goswami
Level 7

what is the solution for this can you please tell