07-10-2021 08:18 AM
07-12-2021 05:20 PM
07-12-2021 05:41 PM
cl-Albert@ROG wrote:
Welcome to the forums!
If you are referring to the Best Buy G513QY-212.SG15 model, we have a unit available for testing and the sticker on the screen bezel mentions "300Hz 3ms" so if you have not removed yours yet, wondering if you may want to mention that to ASUS customer support, but if they check your notebook serial number, they should also see that it includes a 300Hz screen.
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Anyway, to answer your question our G513QY-212.SG15 test unit with Armoury Crate v4.0.10.0 does have the option for Panel Overdrive available as long as we are on AC power, so make sure the AC adapter is plugged in and please confirm the Armoury Crate version you are currently running.
If you are still having problems, make sure you don't see any updates for Armoury Crate as well as MyASUS which may have some Armoury Crate updates once in a while.
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Not sure if you want to uninstall and reinstall Armoury Crate, but that is one idea and there is an Armoury Crate uninstall utility under the Armoury Crate downloads you can try as well, so let me know if you want any help to find it.
Try to restart Windows as well if you normally just shutdown and power on.
07-13-2021 09:30 AM
07-15-2021 01:29 PM
07-31-2021 06:20 AM
cl-Albert@ROG wrote:
fyi.
Was able to fool around with this more and see the missing Panel Overdrive setting issue.
Apparently the Armoury Crate on the G513QY downlaod page will also install 4.1.6.0 which still had the Panel Overdrive setting when I just used Windows Apps and Features to remove Armoury Crate.
After I used the Armoury Crate uninstall Tool though, the Panel Overdrive setting disappeared from any Armoury Crate versions that I installed.
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The way I could get it back was to install RefreshRateService v2.06 from the G513QY download page although I also uninstalled RefreshRateService v2.08 from 'Apps and Features' first.
https://rog.asus.com/us/laptops/rog-strix/2021-rog-strix-g15-advantage-edition-series/helpdesk_downl...
07-31-2021 06:48 AM
michaelkm wrote:
So I used to uninstall tool from Asus to uninstall Armoury Crate and then uninstalled refreshrateservice from the "Apps and Services" .
I then went into the eSupport folder and reinstalled refreshrateservice 2.0.6 and Armoury Crate 4.0.10.0 from "AsusInsWiz".
I see that the install was successful, but now I can't pull up Armoury Crate. It seems like the system didn't install the GUI maybe?
I've uninstalled and reinstalled a few times to no avail. However, if I go to the Asus website and download 4.0.6.0 I can hit the Armoury Crate button and the GUI comes up, but Panel Overdrive is still greyed out under all settings variations.
08-02-2021 09:29 AM