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oldestfart · ‎07-15-2021

After drive died, did clean install Win 10 and no touchpad, just "i2C HID device, cannot start (Code 10), a request for HID descriptor failed". The device has hardware ID of "VEN_ELAN&DEV_1000".

I've been all round the houses with Asus smart gesture installs, Elan drivers till I'm blue in the face but no success.

Any help would be gratefully received. 😞

BigJohnny · ‎07-15-2021

Did you save the eSupport folder? If not make sure you download and install the ATK package from the drivers page. If you dont have the eSupport folder......
Heres the original Has everything in it as new from factory.

https://drive.google.com/file/d/1F_d0zs6HnoDqMw50xUknFQOaJXcEUEra/view?usp=sharing

I bet I got you beat in the oldest fart dept! 59 and counting.

oldestfart · ‎07-16-2021

BigJohnny wrote:
Did you save the eSupport folder? If not make sure you download and install the ATK package from the drivers page. If you dont have the eSupport folder......
Heres the original Has everything in it as new from factory.

https://drive.google.com/file/d/1F_d0zs6HnoDqMw50xUknFQOaJXcEUEra/view?usp=sharing

I bet I got you beat in the oldest fart dept! 59 and counting.

Thank you young man, will download and give it a go. 😄

G752VY touchpad not working after clean Win 10 install