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  1. #11
    ROG Enthusiast Array DrSlump76 PC Specs
    DrSlump76 PC Specs
    MotherboardAsus ROG CROSSHAIR VIII IMPACT
    ProcessorAMD Ryzen 9 3900X
    Memory (part number)CMW32GX4M2C3466C16
    Graphics Card #1ASUS ROG STRIX RX 480 GAMING OC
    MonitorLG 27UL500
    Storage #1Corsair Force MP600
    Storage #2Samsung SSD 860 EVO
    CPU CoolerWraith Prism
    CaseInWin A1+
    Power SupplyInWin 650W 80 PLUS GOLD
    Keyboard Corsair A70
    Mouse Logitech G403
    OS Windows 10 PRO

    Join Date
    Nov 2020
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    Quote Originally Posted by Monyo View Post
    I did and still the same issue, and its crazy that we have to go down to Gen3 when we bought this stuff to use Gen4, also used the latest 3702 Bios
    So you already tried without any benefit to downgrade pciex to 3.0: this demostrates that's not a pciex related problem in your case.
    Can you try another graphic card?

    Does your usb disconnects on all ports or is there a specif port or specific usb object that is affected from the problem?

  2. #12
    New ROGer Array babelfish PC Specs
    babelfish PC Specs
    MotherboardAsus ROG Crosshair Dark Hero VIII
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)Corsair Dominator Platinum 64 GB Kit 3600 CL16
    Graphics Card #1Gigabyte Aorus 3080 Ti Xtreme
    Sound CardCreative Soundblaster AE-9
    MonitorGigabyte Aorus FI27Q-P WQHD
    Storage #1Samsung 980 Pro M2 SSD (2 TB)
    Storage #2Corsair MP600 Pro XT (4 TB)
    CPU CoolerCorsair iCUE H150i
    CaseCorsair 5000D Airflow
    Power SupplySeasonic Prime TX-1000
    Keyboard Corsair K70 RGB Mk.2 Low Profile Speed
    Mouse Logitech G502
    Headset Steelseries 9H
    Mouse Pad Razer Exact Mat Xspeed
    Headset/Speakers Teufel Concept E
    OS Windows 10 Pro

    Join Date
    Sep 2021
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    Unhappy I have the same problem

    So I finished my new build recently. Put a lot of money in it. I got the Dark Hero VIII, an 5900X and a 3080Ti and was surprised to see that I lose USB connection every now and then. Sometimes it is just the keyboard (independent of where I plug it in) but also the Corsair iCUE commander is not properly working. Nothing in the logs.

    It's especially annoying when in the middle of an application you can't continue your tasks but it makes me also angry when I wake the machine from hibernating and have to disconnect and plug in the keyboard before I can enter my login credentials to start windows.

    This is so frustrating. I am running the latest chipset drivers (as provided on the asus home page) and the latest BIOS (3801).

    Is there anything else you can recommend to do? Did anyone solve that issue?

    Thanks for everything that comes to your mind
    Oliver

  3. #13
    Mastermind19 Array
    Join Date
    Oct 2015
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    Hello, I suggest to disable Global C-State (BIOS -> Advanced -> AMD CBS -> Global C-state -> Disabled; F10 to save changes & reset); Thanks
    Sincerely,
    TY

  4. #14
    New ROGer Array babelfish PC Specs
    babelfish PC Specs
    MotherboardAsus ROG Crosshair Dark Hero VIII
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)Corsair Dominator Platinum 64 GB Kit 3600 CL16
    Graphics Card #1Gigabyte Aorus 3080 Ti Xtreme
    Sound CardCreative Soundblaster AE-9
    MonitorGigabyte Aorus FI27Q-P WQHD
    Storage #1Samsung 980 Pro M2 SSD (2 TB)
    Storage #2Corsair MP600 Pro XT (4 TB)
    CPU CoolerCorsair iCUE H150i
    CaseCorsair 5000D Airflow
    Power SupplySeasonic Prime TX-1000
    Keyboard Corsair K70 RGB Mk.2 Low Profile Speed
    Mouse Logitech G502
    Headset Steelseries 9H
    Mouse Pad Razer Exact Mat Xspeed
    Headset/Speakers Teufel Concept E
    OS Windows 10 Pro

    Join Date
    Sep 2021
    Reputation
    10
    Posts
    4

    Quote Originally Posted by thomas_yiu@ROG View Post
    Hello, I suggest to disable Global C-State (BIOS -> Advanced -> AMD CBS -> Global C-state -> Disabled; F10 to save changes & reset); Thanks
    Thanks for the hint, Thomas. I did that already as I found this tipp earlier in another thread, too. But unfortunately it did not change anything. I also disabled fast boot both in Windows and the BIOS-settings and it was also in vain. Yesterday I ordered an internal USB hub from NZXT and will try to connect it to the MoBo's 1213 USB header only (not the E56 which I currently use together with the 1213 one). And if that does not do the trick I will contact my dealer and ask for a replacement with a board from a different brand (maybe MSI or Gigabyte).

  5. #15
    New ROGer Array
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    Nov 2021
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    Quote Originally Posted by babelfish View Post
    Thanks for the hint, Thomas. I did that already as I found this tipp earlier in another thread, too. But unfortunately it did not change anything. I also disabled fast boot both in Windows and the BIOS-settings and it was also in vain. Yesterday I ordered an internal USB hub from NZXT and will try to connect it to the MoBo's 1213 USB header only (not the E56 which I currently use together with the 1213 one). And if that does not do the trick I will contact my dealer and ask for a replacement with a board from a different brand (maybe MSI or Gigabyte).
    I've been having the same issues. Did this resolve your USB disconnects?

  6. #16
    New ROGer Array babelfish PC Specs
    babelfish PC Specs
    MotherboardAsus ROG Crosshair Dark Hero VIII
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)Corsair Dominator Platinum 64 GB Kit 3600 CL16
    Graphics Card #1Gigabyte Aorus 3080 Ti Xtreme
    Sound CardCreative Soundblaster AE-9
    MonitorGigabyte Aorus FI27Q-P WQHD
    Storage #1Samsung 980 Pro M2 SSD (2 TB)
    Storage #2Corsair MP600 Pro XT (4 TB)
    CPU CoolerCorsair iCUE H150i
    CaseCorsair 5000D Airflow
    Power SupplySeasonic Prime TX-1000
    Keyboard Corsair K70 RGB Mk.2 Low Profile Speed
    Mouse Logitech G502
    Headset Steelseries 9H
    Mouse Pad Razer Exact Mat Xspeed
    Headset/Speakers Teufel Concept E
    OS Windows 10 Pro

    Join Date
    Sep 2021
    Reputation
    10
    Posts
    4

    Problem now more or less fixed

    Quote Originally Posted by Nopointinnames View Post
    I've been having the same issues. Did this resolve your USB disconnects?
    The NZXT USB hub did the trick for me. From time to time I still have some slight USB disconnects but not as severe as in the beginning. I would just hear the typical Windows sound of a device disconnecting and connecting again and that's it. Before when my webcam or my keyboard disconnected for example I had to restart the whole machine. These days are gone. Still I think it's quite irritating to experience all this problems after buying such an expensive piece of hardware like this board. Will definitely be the last Asus board that I bought for a while.

  7. #17
    New ROGer Array
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    Nov 2021
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    Quote Originally Posted by babelfish View Post
    The NZXT USB hub did the trick for me. From time to time I still have some slight USB disconnects but not as severe as in the beginning. I would just hear the typical Windows sound of a device disconnecting and connecting again and that's it. Before when my webcam or my keyboard disconnected for example I had to restart the whole machine. These days are gone. Still I think it's quite irritating to experience all this problems after buying such an expensive piece of hardware like this board. Will definitely be the last Asus board that I bought for a while.
    Thanks for the update! That's good news, I've been driving myself crazy. Will be trying this out. I do sim racing, lately I've been crashing out of every race due to my USB devices disconnecting for 4-5 seconds so my car just hurdles itself into a wall. Super frustrating. Was on the verge of preordering alder lake. Overall pretty disappointed with this motherboard, as many great features as it has, if I can't use the computer what's the point.

  8. #18
    New ROGer Array babelfish PC Specs
    babelfish PC Specs
    MotherboardAsus ROG Crosshair Dark Hero VIII
    ProcessorAMD Ryzen 9 5900X
    Memory (part number)Corsair Dominator Platinum 64 GB Kit 3600 CL16
    Graphics Card #1Gigabyte Aorus 3080 Ti Xtreme
    Sound CardCreative Soundblaster AE-9
    MonitorGigabyte Aorus FI27Q-P WQHD
    Storage #1Samsung 980 Pro M2 SSD (2 TB)
    Storage #2Corsair MP600 Pro XT (4 TB)
    CPU CoolerCorsair iCUE H150i
    CaseCorsair 5000D Airflow
    Power SupplySeasonic Prime TX-1000
    Keyboard Corsair K70 RGB Mk.2 Low Profile Speed
    Mouse Logitech G502
    Headset Steelseries 9H
    Mouse Pad Razer Exact Mat Xspeed
    Headset/Speakers Teufel Concept E
    OS Windows 10 Pro

    Join Date
    Sep 2021
    Reputation
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    Posts
    4

    Good speed!

  9. #19
    ROG Guru: White Belt Array
    Join Date
    Jun 2016
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    I have a Dark Hero with a 5950X. I have a lot of USB devices (pump, fan controller, RGB controllers, kybd/mouse) but I also have 2 internal USB2.0 hubs between all these devices and the mobo USB2.0 ports. I have never had a USB problem. I planned on using these hubs from the beginning (did not add them later) because I know that Corsair controllers have had USB problems for years. Corsair likes to blame it all on AMD but their USB issues long proceed Ryzen. Because of this I just got in the habit of putting in an internal USB2,0 hub (or 2). A decent hub in bteween seems to reduce or eliminate USB issues.

    It has been widely reported that AMD systems have USB issues. Yes it sucks and should not be this way. It has also been widely reported that adding an internal USB.20 hub makes the USB problems stop. So if you have already purchased an expensive mobo and CPU, and are now plagued by USB problems, your best bet is to install an internal USB2,0 hub. Feel free to ***** about it, but just do it.

  10. #20
    New ROGer Array
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    I'm just reading this thread. I have a Dark Hero paired with a 5900x. I installed a cheap USB 2.0 hub from Amazon to support both a 5.25" bay internal card reader combo and all front USB ports. I also have a USB 3.0 card to support all the USB 3.0 ports in the front. I can confirm I have no dramatic USB disconnect issues documented in this thread. Now I'm just thinking I was just lucky. I hybrid-sleep the computer mostly, and noticed the USB 2.0 hub's blue power light was illuminated even in the sleep mode. That may have something to do with it.

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