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  1. #1
    New ROGer Array stonewales PC Specs
    stonewales PC Specs
    MotherboardAsus Tuf gaming B550-PLUS
    ProcessorRyzen 3700x
    Memory (part number)TLTYD416G3600HC19ADC01
    Graphics Card #1MSI Radeon RX 5700 MECH OC 8GB GDDR6
    Sound Cardonboard sound realtek alc s1220a
    Monitorlg Ultrawide 2560x1080
    Storage #1SSD OCZ-Trion 100
    Storage #2SSD WD Black SN750 High-Performance NVMe Internal Gaming SSD with Heatsink, 2 TB
    CPU Coolernoctua NH-D14 (air)
    Casesilverstone Fortress FT02 USB3.0 Case
    Power SupplyEVGA SuperNOVA 1000 G1+
    Keyboard Cougar Ultimus RGB
    Mouse Corsair M65 RGB ELITE
    Headset corsair Void
    Mouse Pad memory foam fellowes
    Headset/Speakers Logitech Z5450 5.1 Speakers
    OS Windows 10 pro
    Network Routertalktalk

    Join Date
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    TUF GAMING B550-PLUS USB C 3.2 problem

    Got hp reverb g2 vr headset and the cable for it is USB-C and the motherboard has a USB-C but does not work with the ubs-c port i have a USB-C® to A adapter
    that came with the headset and using the port above which is 3.2 as well works but now ive lost a port i was using - i know what you all will say just buy a powered hub - but thats not the point why have a port that not working as it should when i got the motherboard for that reason in the first place .
    yes bios is upto date TUF-GAMING-B550-PLUS-ASUS-2403 - i know another is up but waiting until checked but it does say that the fault was fixed afew updates ago.

  2. #2
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
    Network RouterPfSence Intel i5-10210U 6 Port
    Accessory #1 TP-Link Gigabit 8&6 Port Switches

    Join Date
    Apr 2018
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    Update to the latest BIOS. Recent AGESA updates have been aimed at this USB issues.

    Download and install the latest AMD chipset drivers
    https://www.amd.com/en/support/chips...ocket-am4/x570

  3. #3
    New ROGer Array stonewales PC Specs
    stonewales PC Specs
    MotherboardAsus Tuf gaming B550-PLUS
    ProcessorRyzen 3700x
    Memory (part number)TLTYD416G3600HC19ADC01
    Graphics Card #1MSI Radeon RX 5700 MECH OC 8GB GDDR6
    Sound Cardonboard sound realtek alc s1220a
    Monitorlg Ultrawide 2560x1080
    Storage #1SSD OCZ-Trion 100
    Storage #2SSD WD Black SN750 High-Performance NVMe Internal Gaming SSD with Heatsink, 2 TB
    CPU Coolernoctua NH-D14 (air)
    Casesilverstone Fortress FT02 USB3.0 Case
    Power SupplyEVGA SuperNOVA 1000 G1+
    Keyboard Cougar Ultimus RGB
    Mouse Corsair M65 RGB ELITE
    Headset corsair Void
    Mouse Pad memory foam fellowes
    Headset/Speakers Logitech Z5450 5.1 Speakers
    OS Windows 10 pro
    Network Routertalktalk

    Join Date
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    the b550 version of the driver comes up for AMD systems only and drops out

  4. #4
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
    Network RouterPfSence Intel i5-10210U 6 Port
    Accessory #1 TP-Link Gigabit 8&6 Port Switches

    Join Date
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    Quote Originally Posted by stonewales View Post
    the b550 version of the driver comes up for AMD systems only and drops out
    Not following you, the chipset driver is the same for all AM4 platforms, there is no special b550 driver?

  5. #5
    New ROGer Array stonewales PC Specs
    stonewales PC Specs
    MotherboardAsus Tuf gaming B550-PLUS
    ProcessorRyzen 3700x
    Memory (part number)TLTYD416G3600HC19ADC01
    Graphics Card #1MSI Radeon RX 5700 MECH OC 8GB GDDR6
    Sound Cardonboard sound realtek alc s1220a
    Monitorlg Ultrawide 2560x1080
    Storage #1SSD OCZ-Trion 100
    Storage #2SSD WD Black SN750 High-Performance NVMe Internal Gaming SSD with Heatsink, 2 TB
    CPU Coolernoctua NH-D14 (air)
    Casesilverstone Fortress FT02 USB3.0 Case
    Power SupplyEVGA SuperNOVA 1000 G1+
    Keyboard Cougar Ultimus RGB
    Mouse Corsair M65 RGB ELITE
    Headset corsair Void
    Mouse Pad memory foam fellowes
    Headset/Speakers Logitech Z5450 5.1 Speakers
    OS Windows 10 pro
    Network Routertalktalk

    Join Date
    Apr 2021
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    had to use the ASUS installer to get the driver to see the machine and still the same problem with the USB-C port oh well just have to buy a powered hub
    more money

  6. #6
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
    Network RouterPfSence Intel i5-10210U 6 Port
    Accessory #1 TP-Link Gigabit 8&6 Port Switches

    Join Date
    Apr 2018
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    Quote Originally Posted by stonewales View Post
    had to use the ASUS installer to get the driver to see the machine and still the same problem with the USB-C port oh well just have to buy a powered hub
    more money
    I actually cannot follow what your writing, I going to assume you did not install the AMD chipset drivers then from link provided ?
    And decided to follow a different path to fix your issue.

  7. #7
    New ROGer Array stonewales PC Specs
    stonewales PC Specs
    MotherboardAsus Tuf gaming B550-PLUS
    ProcessorRyzen 3700x
    Memory (part number)TLTYD416G3600HC19ADC01
    Graphics Card #1MSI Radeon RX 5700 MECH OC 8GB GDDR6
    Sound Cardonboard sound realtek alc s1220a
    Monitorlg Ultrawide 2560x1080
    Storage #1SSD OCZ-Trion 100
    Storage #2SSD WD Black SN750 High-Performance NVMe Internal Gaming SSD with Heatsink, 2 TB
    CPU Coolernoctua NH-D14 (air)
    Casesilverstone Fortress FT02 USB3.0 Case
    Power SupplyEVGA SuperNOVA 1000 G1+
    Keyboard Cougar Ultimus RGB
    Mouse Corsair M65 RGB ELITE
    Headset corsair Void
    Mouse Pad memory foam fellowes
    Headset/Speakers Logitech Z5450 5.1 Speakers
    OS Windows 10 pro
    Network Routertalktalk

    Join Date
    Apr 2021
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    I did use the drivers from the AMD web site but to get the drivers to install had to use the ASUS install other wise the driver just dropped out saying
    FOR AMD SYSTEMS ONLY in a tab when i ran the file .
    So i just used the ASUS install that comes with my motherboard - two files ASUSSetUp.exe and the AMD_Chipset_Software.exe and just replaced the old AMD_Chipset_Software.exe with the new AMD_Chipset_Software.exe file to get the software to install no idea why this happens just now this is how i had
    to do to get it to install .
    So BIOS upto date and drivers upto date And still the USB-C port does not work with the VR headset

  8. #8
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
    Network RouterPfSence Intel i5-10210U 6 Port
    Accessory #1 TP-Link Gigabit 8&6 Port Switches

    Join Date
    Apr 2018
    Reputation
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    Posts
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    It sounds to me like you have a windows issue going on. Might be time for a fresh installation.

  9. #9
    New ROGer Array stonewales PC Specs
    stonewales PC Specs
    MotherboardAsus Tuf gaming B550-PLUS
    ProcessorRyzen 3700x
    Memory (part number)TLTYD416G3600HC19ADC01
    Graphics Card #1MSI Radeon RX 5700 MECH OC 8GB GDDR6
    Sound Cardonboard sound realtek alc s1220a
    Monitorlg Ultrawide 2560x1080
    Storage #1SSD OCZ-Trion 100
    Storage #2SSD WD Black SN750 High-Performance NVMe Internal Gaming SSD with Heatsink, 2 TB
    CPU Coolernoctua NH-D14 (air)
    Casesilverstone Fortress FT02 USB3.0 Case
    Power SupplyEVGA SuperNOVA 1000 G1+
    Keyboard Cougar Ultimus RGB
    Mouse Corsair M65 RGB ELITE
    Headset corsair Void
    Mouse Pad memory foam fellowes
    Headset/Speakers Logitech Z5450 5.1 Speakers
    OS Windows 10 pro
    Network Routertalktalk

    Join Date
    Apr 2021
    Reputation
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    Posts
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    Had two intel drivers on machine used device manager to uninstall them then used Ccleaner to sort the reg and restarted now the AMD chipset installer works shame did not fix the problem with Usb-C 3.2 port ...

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