Asus dark hero startup issue ?

[karlosfandango]

Hi all
I have a Asus Crosshair VIII DarkHhero ...with an AMD 5900X , 32gb of Gskils ram

Had a few times over last few months since recieving board where the system wont power on.
You press power switch on case and nothing .
You press power button on motherboard ...nothing ....and its lit up white ...all rgb is working ( on when powered off )
If i turn off PSU and back then power it back on ...system boots fine.
It can then be fine for say 4 weeks ...then happen out the blue again.
Was ok with old motherboard....so only things that have changed is MB and CPU.

Tried reflashing bios back to earlier version ...no different.
Had new graphics card since last time so rules that out.
Tried taking ram sticks out ...no difference.

Seems starnge how can run for weeks without issue ( but dont use it every day )

Im using an EVGA supernova 850W PSU.

Not major issue as all have to do is power off PSU and all good again ...but got to be something wrong.
Asus say sounds like something tripping PSU protection ...will have to try unpluging 24 pin and 8 pin cables next time , then plug back in to see if motherboard or psu .

Any help most appreciated.
Karl

[Doco]

When the motherboard doesn't turn on does any code show up on the leds on the top of the board that might help narrow down what the issue may be?

[RedSector73]

Turning off the PSU or needing to unplugging suggests you have a dead short problem, and it is clearly quite random. I would be looking for something like a power cord shorting in the system, doubt standoff screw.

You didn't meantion cooling solution for the CPU. I would have a look here as well.

Dodgy switch in case.
Dodgy USB connector.
Dodgy HDMI cable.
Check you have all power cables fully seated on the motherboard / clipped. Inclusive the two EATX above cpu, top left of motherboard.

Really hard to nail anything as random as 4 weeks ok then fault but the above is some of the areas I would start looking.

[karlosfandango]

Hi
There is no post codes coming up or lights underneath it ...just basically when press case switch or start button on motherboard ..it does nothing .
As for cooler ...im using a Asus Ryujin 360 AIO
Yes strange how its intermittent.
Once working have no issues what so ever...can turn off and on all night ..no issues .
I was going to try unplugging the extra 4 pin power connector at top of MB ...as heard its not really needed....worth a try as did not have that on my other board.
Ill will check all power connections over weekend ...and maybe try upluging some usb headers ...but most of them are needed for ICUE fans etc ...but they never had issues with old setup .
Only thing added on this board is a usb 3 header as case has usb 3 front ports ( lian li ) ...and old asus z170 deluxe MB didnt have that.
Might unplug that .

Many thanks
Karl

[RedSector73]

I was going to try unplugging the extra 4 pin power connector at top of MB ...as heard its not really needed....worth a try as did not have that on my other board.

Don't what you read isnt always true, it is needed. DOCP problems have been resolved directly by plugging both in and fair few other issues. BOTH is best and 100% certain this is not source issue for you.

Just does not start up... case switch could be sus, try onboard on/off and see if this works. However if you must turn off power supply this normally indicates a dead short condition or even over-voltage / something is tripping PSU protection mechanism.

[karlosfandango]

Hi
Power switch on MB has same issue

Karl

[karlosfandango]

so would it be worth turning off power to usb ports when pc is shut down via bios ? thats if possible.... to elliminate usb ports ?
Thanks
Karl

[Sackdragon]

Turning off the PSU or needing to unplugging suggests you have a dead short problem, and it is clearly quite random. I would be looking for something like a power cord shorting in the system, doubt standoff screw.

You didn't meantion cooling solution for the CPU. I would have a look here as well.

Dodgy switch in case.
Dodgy USB connector.
Dodgy HDMI cable.
Check you have all power cables fully seated on the motherboard / clipped. Inclusive the two EATX above cpu, top left of motherboard.

Really hard to nail anything as random as 4 weeks ok then fault but the above is some of the areas I would start looking.

I agree with this diagnosis. Had the same issue and it ended up being a bent pin on an internal USB hub.

[9junes]

I agree with this diagnosis. Had the same issue and it ended up being a bent pin on an internal USB hub.

I have swop pretty much everything but the mobo and CPU, no luck, I'm now sent the board back and using a X570 AORUS, all parts are the same, and no issues at all.

It might be a short on the mobo, but base on the number of the cases you could find online, I doubt it that is the case, I really prefer Asus since the software from Gigabyte looks like 20 yrs old,

[Aalz0r]

I agree with this diagnosis. Had the same issue and it ended up being a bent pin on an internal USB hub.

I very much doubt it.

I had this issue out of the box with a brand new motherboard. No bent pins no stability issues while running.

Others have had multiple RMA's and had the same issue on each replacement. This is definitely either a QA problem, or design flaw/bug in the BIOS.

I'm using RAM that is on the QVL at its specified speeds, an ASUS branded graphics card and the CPU is obviously supported since otherwise it wouldn't fit the socket. no?


The only thing I cannot verify is whether it's caused by the powersupply... Since I do not have another on hand to test. But given how many other people have the same exact issue and can reproduce it consistently, I highly doubt it's got anything to do with the rest of the hardware.

Unless ASUS can come up with a solution in a timely manner, I am going to send this motherboard back to Amazon for a refund, because this is not acceptable for a $450 board.