Asus dark hero startup issue ?

[Xairoo]

I have my old 1080 to hand. That will be an interesting test right?

Just test it and let us and specially Asus know!

[Xairoo]

All right, I tested my 2080 since yesterday. Worked until now - wasn't able to wake the system from sleep (~3 hours).

RMA the board? Btw. I'll try a DOA. Don't want to waste more money. Also looking around for a different motherboard (passive chipset cooling).

Has anyone read about such problems from other boards or is this only Dark Hero related? No idea.
And sooooo many boards aren't in stock. That's so bad because time is running.

@Asus, any idea if there is a big chance that the same model will be faulty again? Please let me know ASAP. I can get the same model within a few hours from my retailer.

[STARRAIN@ROG]

Hi DrDoDo,
Do you mean you shut down the pc everyday, and it cannot turn on once about three days? and if it went to sleep mode, cannot wake up once about three days?
Have you tried other power supply?
If you switch to S5, it cannot wake up once about a week?
Have you restored bios to all default setting?
May I have the information below?
- the serial number of the motherboard and graphics card via PM
- OS build and OS version
Thank you.

[STARRAIN@ROG]

Hi hakai,
Thank you for your reply.
How long did it shut down or sleep and occur often? about 30mins or over 5hr?
Could you please send our RMA for further examination and share the serial number and RMA number to me via PM?
Thank you.

[STARRAIN@ROG]

Hi Big B,
Thank you for your reply.
When did you swap the 2080 TI with the 3080 TI? a week?
Could you please send our RMA for further examination and share the RMA number to me via PM?
Thank you.

[STARRAIN@ROG]

Hi Xairoo,
I'm sorry we are not sure the root cause now, so I cannot guarantee is there the same issue on the same model.
Sorry for any inconvenience caused.
If you have returned the motherboard for DOA/RMA, could you please let me know?
Thank you.

[JerJer123]

Wanted to chime in here. Facing a similar issue with my X570 Crosshair VIII Hero (Wi-Fi) MB.

It seems random and it happens maybe 40% of the time. I put my PC to sleep and when I try to wake it with my mouse/keyboard sometimes, nothing happens. I see the lights on my keyboard flash for a quick sec and nothing happens. Trying to use the power button does nothing. I have to switch the power supply off and back on to turn the PC back on.

This is very concerning and starting to become annoying. My system is fairly new - built back in February of this year. I really hope this is not some hardware issue.

Below are my system specs:

Windows 10 Pro 19043.1288
X570 Crosshair VIII Hero (Wi-Fi) (Non Dark)
Bios version: 3601
32 GB RAM
850W Power Supply
GIGABYTE GeForce RTX 3080 GAMING OC
AMD 5900X Processor
Bios version:

[Hardstyle]

Hello Guys
I get many problem with dark hero 8 motherboard.
RAM and crash issues + booting problem

Here my post :
https://rog.asus.com/forum/showthrea...ode-144)/page4

Eveything is fixed by changing the motherboard with RMA.
Don't loose time and money. Change you'r motherboard fast

Good luck

[STARRAIN@ROG]

Hi JerJer123,
Do you put the pc to sleep via start>power>sleep? How long did you put the pc to sleep and occurred often?(ex. over 1hr)
Please update bios 3801 and restore bios to all default settings.
Thank you.

[STARRAIN@ROG]

Hi Hardstyle,
May I have the serial number and RMA number via PM?
Thank you.