Asus dark hero startup issue ?

[STARRAIN@ROG]

Hi hakai,
Sorry to keep you waiting.
I've notified our team to look into your RMA case. They received your motherboard on 11/4, but haven't reproduced the issue in repair center.
If you have any other idea helping us to reproduce the issue easier(such as specific bios settings), please let me know.
I'll keep follow up this case.
Sorry for any inconvenience caused.

[hakai]

Hi hakai,
Sorry to keep you waiting.
I've notified our team to look into your RMA case. They received your motherboard on 11/4, but haven't reproduced the issue in repair center.
If you have any other idea helping us to reproduce the issue easier(such as specific bios settings), please let me know.
I'll keep follow up this case.
Sorry for any inconvenience caused.

No special tweaking necessary to reproduce. Happens on default bios settings or with docp enabled. Just have them set the pc to sleep and wake it up and set to sleep again and try to wake until it happens. Shouldn’t take too many attempts from my experience.Â*

You mention they haven’t been able to reproduce; do you by any chance know what configuration was used to test? 5800x-5950x cpus and similar ram as others have mentioned in their specs?Â*

[Xairoo]

Hi STARRAIN@ROG,

did you guys already received my board? I returned it on 28.10.2021, you already have the RMA number.
Guess the RMA stuff would not be transported using a ship ;-) so you should hopefully have it.

I haven't done a BIOS reset before returning it. Anyway, this doesn't make a difference.

Let me know if I could help.

Anyway... still no problems with the new board.

[von_nihil]

Hi von_nihil,
Thank you for your reply.
Do you remember the serial number of the old motherboard? If yes, may I have the serial number via PM?
If you shut down or put it to sleep mode and then turn it on or wake it up immediately, does the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

I've PMd you the serial number of the old board.

When the fault occurs, it occurs immediately -- no need to leave the system asleep or powered off for some time. It occurs about 1 in every 10 sleep/power-off cycles. Temperature of the room is about 22-24 degrees Celsius.

You can also see immediately that the fault has occurred also by observing the 'start' button light on the MB when the lights are in stealth mode -- when the fault occurs, the 'start' button light doesn't enter stealth mode and remains on. Immediately trying to wake or power on the system in that situation results in nothing happening, without isolation the PSU from power for a period.

I mentioned that I started to notice this fault on my new Dark Hero too. I can send you the serial number of that, if it's helpful.

[lexis-ermakov]

Google translate, sorry. As I wrote above, I also encountered the problem discussed here. At the moment, the bios settings are by default and S4-S5 is enabled, the bios version is 3801, the computer turns on normally for three days. I'll keep watching

[NuadaXXX]

I have a Dark Hero x570 @bios 3801 with the same problem, and I updated it directly after first start.

But i have news to tell a friend has also a dark Hero but months longer as me. and he had never that problems, but 3 day before he updated form Org 3601 to 3801 and now he has the same problems, we had again up/down updated to 3601 but the problem doesn't go away anymore, its now bugged i think it has something to do with the bios. this bios has also volt issues and more if i do soc to 1.1 it stay on 1.080 and the Dram Voltage is also not accurate, i have read from many ppls in the internet they have all the same problems with the voltage, maybe this Bios has also shutdown voltage issues and this triggers that problem.

sounds for me realistic

[STARRAIN@ROG]

Hi hakai,
I'm not sure there are the similar components in the repair center.
I'll consult our US team about it.
Have you shut down or put it to sleep mode and then turn it on or wake it up immediately, did the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

Hi Xairoo,
We are waiting for the distributor send back your old board.
Have you shut down or put it to sleep mode and then turn it on or wake it up immediately, did the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

Hi von_nihil,
Thank you for your information.
Please also share the serial number of the new motherboard to me via PM.
Thank you.

Hi lexis-ermakov,
If you shut down or put it to sleep mode and then turn it on or wake it up immediately, does the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

Hi NuadaXXX,
May I have the serial number of your motherboard and your friend's?
If you shut down or put it to sleep mode and then turn it on or wake it up immediately, does the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

[Xairoo]

Hi Xairoo,
We are waiting for the distributor send back your old board.
Have you shut down or put it to sleep mode and then turn it on or wake it up immediately, did the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

Both, mostly sleep (tested sleep more often). I waited always about ~5-10 seconds when I tested it.
~24 °C constantly, in the edge of a room, no breeze while ventilate the room.

[STARRAIN@ROG]

Hi Xairoo,
Thank you for your information.
I'll tidy up everyone's information to see if there is any clue about this issue.

[JerJer123]

Hi JerJer123,
I know you have sent RMA, but I need some information for internal tracking.
Could you please share the information to me via PM?
- the serial number and RMA number of the motherboard
- How often do the issue occur on bios 3801? 40%? Did it only occur on sleep mode or you also have the issue after shutdown? If you put it to sleep mode and wake it up immediately, does the issue occur?
- May I know the temperature at the place you put the pc while the issue occurs?
- Did it occur with bios all default settings?
- the specific model name of ram such as G.SKILL F4-3200C16D-32GTZA
- Have you tried other power supply or other components?
Thank you very much.

Hi von_nihil,
Thank you for your reply.
Do you remember the serial number of the old motherboard? If yes, may I have the serial number via PM?
If you shut down or put it to sleep mode and then turn it on or wake it up immediately, does the issue occur?
May I know the temperature at the place you put the pc while the issue occurs?
Thank you.

Sent you a PM with the info you requested.