Asus dark hero startup issue ?

[9junes]

I am pretty certain that the new Bios update for the Hero Wifi has nothing to do with this problem.
Asus apparently has just begun investigating this issue...... they would be a long way off identifying the cause let alone coming up with a fix for it.

I hope you were incorrect on this one

[D-Rocky]

I hope you were incorrect on this one

Well my first shutdown and overnight power up the next day worked fine! lol Will see how it goes in the days and weeks to come.

Update: Second shutdown and power on required psu power to switch of/on. The bios update has not changed anything for this problem.

[STARRAIN@ROG]

Hi stixix,
I'm afraid the issue cannot be duplicated in the repair center, so the motherboard would be the original one.

Hi 9junes,
I didn't receive the information about 3904 bios update. If you have updated it, does the issue still occur?
May I have the serial number of your motherboard via PM?
Thank you.

[HelHel]

Update: Second shutdown and power on required psu power to switch of/on. The bios update has not changed anything for this problem.

The same thing

[stixix]

Update: Asus repair center spent less than a day on trying to replicate the issues on my board without success. So now they are returning it. This is not OK

[Xairoo]

Update: Asus repair center spent less than a day on trying to replicate the issues on my board without success. So now they are returning it. This is not OK

Totally uncool. I thought Asus got your RMA number? So they should be able to inform the guys at the repair center. Also I think they store a history with parts used (batch number and so on), where it was produced (can be multiple factories), timestamp, repair history and so on... will say: They should be able to place a note specially for the repair center guys.

This is not OK

That is put in a very friendly manner. Guess you feel totally different from what you have written.


What would Asus think when this would happen:

A well known YouTube PC tech guy is buying the whole system (not the storage) from someone of this thread. (I don't know why Asus hasn't done this - there are so many options to handle this)
So the seller can get a new PC and the YouTube guy could make a amazing review about that board, this thread and this issue. Also he has enough hardware to play around and can change parts over and over again. The thing is, these people earn money from companies like Asus. I don't know if they will get into this, but that would be really great. Ok, not for Asus.

Anyway, maybe I am wrong and Asus is doing more than we know.

[stixix]

Totally uncool. I thought Asus got your RMA number? So they should be able to inform the guys at the repair center. Also I think they store a history with parts used (batch number and so on), where it was produced (can be multiple factories), timestamp, repair history and so on... will say: They should be able to place a note specially for the repair center guys.


That is put in a very friendly manner. Guess you feel totally different from what you have written.


What would Asus think when this would happen:

A well known YouTube PC tech guy is buying the whole system (not the storage) from someone of this thread. (I don't know why Asus hasn't done this - there are so many options to handle this)
So the seller can get a new PC and the YouTube guy could make a amazing review about that board, this thread and this issue. Also he has enough hardware to play around and can change parts over and over again. The thing is, these people earn money from companies like Asus. I don't know if they will get into this, but that would be really great. Ok, not for Asus.

Anyway, maybe I am wrong and Asus is doing more than we know.

They didn't get my RMA number, as I had to send it to the retailer, who gave me their RMA number. They then shipped to their supplier where the retailer got the suppliers RMA number. Then the supplier shipped it to the repair center, who got the RMA number, that STARRAIN@ROG was asking for. This RMA number was unavailable for me, so I couldn't pass it on to STARRAIN@ROG. But ... I passed the link to this thread along with my RMA, so they have this information. STARRAIN@ROG got the the S/N. I don't understand why ASUS (being the repair center and STARRAIN@ROG) is unable to connect the dots and keep my MB until they reproduce the error. Now I'll be stuck with a €500 ****ty frisbee. ASUS , do something to fix this please! I was expecting something better from a company with your reputation.

/stig

[Xairoo]

They didn't get my RMA number, as I had to send it to the retailer, who gave me their RMA number. They then shipped to their supplier where the retailer got the suppliers RMA number. Then the supplier shipped it to the repair center, who got the RMA number, that STARRAIN@ROG was asking for. This RMA number was unavailable for me, so I couldn't pass it on to STARRAIN@ROG. But ... I passed the link to this thread along with my RMA, so they have this information. STARRAIN@ROG got the the S/N. I don't understand why ASUS (being the repair center and STARRAIN@ROG) is unable to connect the dots and keep my MB until they reproduce the error. Now I'll be stuck with a €500 ****ty frisbee. ASUS , do something to fix this please! I was expecting something better from a company with your reputation.

/stig

SN should be enough. Big companies collect data based on the product SN like batch number from the electric parts, production date, machine number and so on.

I am totally pissed when I read new posts and still no feedback about the current state. I believe they aren't able to reproduce it (again and again: they should get a whole system from a customer).

Next board will be an Gigabyte. Never had any strange problems with Gigabyte since about 20 years?! This year the 2,5 GBit ethernet port broke, hey, that could happen. Also I wouldn't have switched to Asus, but there wasn't a Gigabyte board without a chipset fan in stock.

Something to think about: My retailer offers the customers to sell used products they have bought from them. You could find a lot of used Dark Hero boards. I guess they ran out of DOA and the RMA process will take too long. This issue is special. Most people don't get it. They think they have a bad PSU or what ever. Most of them will stick with that problem. That's the easiest way.

[D-Rocky]

SN should be enough. Big companies collect data based on the product SN like batch number from the electric parts, production date, machine number and so on.

I am totally pissed when I read new posts and still no feedback about the current state. I believe they aren't able to reproduce it (again and again: they should get a whole system from a customer).

Next board will be an Gigabyte. Never had any strange problems with Gigabyte since about 20 years?! This year the 2,5 GBit ethernet port broke, hey, that could happen. Also I wouldn't have switched to Asus, but there wasn't a Gigabyte board without a chipset fan in stock.

Something to think about: My retailer offers the customers to sell used products they have bought from them. You could find a lot of used Dark Hero boards. I guess they ran out of DOA and the RMA process will take too long. This issue is special. Most people don't get it. They think they have a bad PSU or what ever. Most of them will stick with that problem. That's the easiest way.

It's such a weird sporadic problem. Sometimes it shuts down and powers on perfectly fine and sometimes it doesn't. Just very random. Would be a hard problem to pinpoint because it does not happen every time. Main thing to look at is what the mobo is doing right on a proper shutdown and what it is doing abnormal, during a bad one.

Everyone having these issues have 5000 series AMD's?

[stixix]

It's such a weird sporadic problem. Sometimes it shuts down and powers on perfectly fine and sometimes it doesn't. Just very random. Would be a hard problem to pinpoint because it does not happen every time. Main thing to look at is what the mobo is doing right on a proper shutdown and what it is doing abnormal, during a bad one.

Everyone having these issues have 5000 series AMD's?

I have the 5900X - several other have this one as well - but after looking through the 300 posts, I see people also having the 3000 series are suffering from this.

Wheee - post nr. 300