Asus dark hero startup issue ?

[yobavip]

I bought the Gigabyte Aorus Master x570s - no issues at all - glad I switched from Asus

/stix

Thanks for the confirmation, this is my #1 candidate to replace DH now.

[yobavip]

Received (another) Dark Hero replacement from Amazon, made in Vietnam. Same behavior, sending back. 8th in a row. Embarassing.
Like the whole batch is bad or something? Why can't ASUS engineers reproduce an issue then?
It is pretty common combination which doesn't work for many people: R9 5900X, 2x16GB RGB 3600MHz RAM (pick either G Skill or Team from QVL list) and voila - it won't start!

[BillBittel]

Wow to #8 (and counting). I guess all the current stock of the DH in US distribution were made in Viet Nam, same as the Z690 Hero boards that have the capacitor in backwards, causing catastrophic failures. My serial number indicates my board was made in China and I have not (yet?) experienced this start up problem. Is there a way you can specify that they need to send you a mobo made in China and not one made in Viet Nam? I would assume no with Amazon, but maybe with Asus?

I have always bought Asus ROG boards, even though they are overpriced, mainly because I am used to the Asus Bios layout, and they were great boards. After I bought my Maximus X Hero WIFI I found out that Asus totally changed the entire VRM design in a revision and made no mention of it in their marketing other than to quietly remove a VRM temp sensor that was present in the original design. Recently they had the whole Z690 Hero's catching on fire fiasco, and now this. Gigabyte and MSI both have their issues, and have both been caught doing scummy things, but they do seem to produce some solid boards on occasion. I think Asrock is a spin off of Asus, with mainly lower end boards. Then there is EVGA.

My next build will be either Zen 4 or Meteor Lake. I'm hoping that PCIE5 and DDR5 settle down by then. There was a time when I would just shop Asus mobo's. That may not be the case next time, depending on how this and other issues end up working out. Good luck with #9!!

[yobavip]

Wow to #8 (and counting). I guess all the current stock of the DH in US distribution were made in Viet Nam, same as the Z690 Hero boards that have the capacitor in backwards, causing catastrophic failures. My serial number indicates my board was made in China and I have not (yet?) experienced this start up problem. Is there a way you can specify that they need to send you a mobo made in China and not one made in Viet Nam? I would assume no with Amazon, but maybe with Asus?

I have always bought Asus ROG boards, even though they are overpriced, mainly because I am used to the Asus Bios layout, and they were great boards. After I bought my Maximus X Hero WIFI I found out that Asus totally changed the entire VRM design in a revision and made no mention of it in their marketing other than to quietly remove a VRM temp sensor that was present in the original design. Recently they had the whole Z690 Hero's catching on fire fiasco, and now this. Gigabyte and MSI both have their issues, and have both been caught doing scummy things, but they do seem to produce some solid boards on occasion. I think Asrock is a spin off of Asus, with mainly lower end boards. Then there is EVGA.

My next build will be either Zen 4 or Meteor Lake. I'm hoping that PCIE5 and DDR5 settle down by then. There was a time when I would just shop Asus mobo's. That may not be the case next time, depending on how this and other issues end up working out. Good luck with #9!!

Thanks a lot! Since Amazon didn't allow me to have a replacement on a replacement I had to refund it. Gigabyte Aorus Master X570S is on the way. Based on Gigabyte performace and ability to run things I'm going to decide if I need 2 more attempts with DH. Not sure if either retailer can allow you to order a piece made in a specific country, especially considering the fact whole or majority of US stock made in Vietnam to a reason of having import fees for goods made in China.

Regarding PCIE5 and DDR5 - exactly my thinking when I started this new build for my new 3080TI. "Zen 3 is a settled down stack by now, should have been tested and most bugs eliminated. I'm gonna choose components based on the reviews and feedbacks. PCIE5 and DDR5 are fresh and way to early to build a PC on it right now". One things I didn't considered that ASUS, Gigabyte, MSI - all manufacturers have top notch boards with 5 to 15% 1 star ratings just based on the poor quality, performace issues, etc.

Before you paid extra dollar for ASUS products and received quality components and some assurance things gonna serve you long. You can't buy that now from either brand, unfortunately.

[RedSector73]

Then there is EVGA.

They are rather new to AMD motherboards but if you live in USA, there customer support and product support is by far the best (that I have ever dealt with). The singapore division, not so much.
I would give them a go.

[JBROG87]

Received (another) Dark Hero replacement from Amazon, made in Vietnam. Same behavior, sending back. 8th in a row. Embarassing.
Like the whole batch is bad or something? Why can't ASUS engineers reproduce an issue then?
It is pretty common combination which doesn't work for many people: R9 5900X, 2x16GB RGB 3600MHz RAM (pick either G Skill or Team from QVL list) and voila - it won't start!

8 ??? Wtf
Why would you even go through that many boards haha

[STARRAIN@ROG]

Hi NuadaXXX,
Thank you for your video.
I'll consult our tech team more about TPM settings.

Hi yobavip,
If you still get qcode 00 or qled yellow light on and no post with new Dark Hero motherboard, please refer to the following link to check the relevant components.
https://www.asus.com/support/FAQ/1043948/
https://www.asus.com/support/FAQ/1042678/
Thank you.

[BASI1990]

I live in the EU to be precise in Germany.
My mainboard was made in China and has the same problem. I don't think you can pinpoint the faulty boards at the production site.

[HelHel]

Maybe this information will be useful? Cooling the PCH from 75 to 50 degrees Celsius solved the startup issue. For two weeks, the problem has never happened with a cooled chip. I connected an additional fan to chassis_fan 3 and directed it to the PCH heatsink.

[JBROG87]

Maybe this information will be useful? Cooling the PCH from 75 to 50 degrees Celsius solved the startup issue. For two weeks, the problem has never happened with a cooled chip. I connected an additional fan to chassis_fan 3 and directed it to the PCH heatsink.

Interesting find! Could some other try this out ?
Also could you provide more info ? Because when I had this happen, turning the PC on after hours means it is completely cooled down, or do you mean the pch temp when shutting the pc down?
Anyway, might be worth others check this in case there is a connection with temp