Asus dark hero startup issue ?

[stixix]

Hi stixix,
Could you please consult the retailer for our RMA number(it might be combined with letters and numbers)?
Thank you.

I am awaiting the RMA number from the retailer. I'll let you know as soon as I have it

/stig

[STARRAIN@ROG]

Hi Xairoo,
Thank you for your reply.
Have you also tried S5?
Did you encountered no startup issue after shut down the pc, and you had to turned off and turn on PSU?
Thank you.

[STARRAIN@ROG]

Hi WorldofShadows,
Thank you for your reply.
May I know how many times you shut down and startup a day?
If the power supply was new purchased, could you please restored bios to all default settings and see if no startup issue(after shut down) also occurs within 2 days?
Thank you.

[STARRAIN@ROG]

Hi stixix,
There is no repair record of you serial number so far.
I look forward to hearing from you soon.
Thank you so much.

[Xairoo]

Hi Xairoo,
Thank you for your reply.
Have you also tried S5?
Did you encountered no startup issue after shut down the pc, and you had to turned off and turn on PSU?
Thank you.

No S5 yet because WOL and sleep is required. Thought S5 is shutdown only and sleep disabled.
No answer @ shutdown because it's combined for me with a hardware change (and PSU off).

Fastboot enabled @ Windows resulted in not working WOL after 4 hours and no response (keyboard, power button) after 8 hours. Now I disabled fastboot again.

Will a S5 test help Asus? I can test it. Fastboot @ Windows enabled? Sleep or shutdown? Let me know.

[stixix]

Hi stixix,
There is no repair record of you serial number so far.
I look forward to hearing from you soon.
Thank you so much.

Hi

I don't think it har arrived at the support center yet. Can you do without the RMA number? It seems that it is not possible for the retailer to get the service center RMA number since they ship it off to a distributor , that sends it to the service center.

/stig

[WorldofShadows]

Hi WorldofShadows,
Thank you for your reply.
May I know how many times you shut down and startup a day?
If the power supply was new purchased, could you please restored bios to all default settings and see if no startup issue(after shut down) also occurs within 2 days?
Thank you.

Hey Starrain,

i usually only start the pc one time a day, when i'm home from work, and shut it down in the evening before going to bed. May vary on weekends depending on how often i leave my home then, but never more than 3 startup/shutdowns a day.
At the moment i'm just starting a bit more often to help diagnose this error.


For the BIOS-to-default part:
i did that before i posted here the first time. With everything on default it worked for around 1 day, or two startups, and after that the error was back.

With the ErP setting on "S5" i had today morning the 3rd day of successful startups in a row.

[STARRAIN@ROG]

Hi Xairoo,
Your pc won't wake up after sleep/hibernate mode, but others are can not startup after shutdown, so I'm not sure the issue is same as others or not.
I'll consult our tech team about this.
Thank you.

[STARRAIN@ROG]

Hi stixix,
I'm afraid I have no idea when the distributor will send your motherboard to our local service center.
However, I'll check whether there is a RMA record of your serial number every week.
Thank you.

[STARRAIN@ROG]

Hi WorldofShadows,
You said "i loaded the defauls in BIOS and turned Aura and USB-Charge off when the PC is off", that's why I want to double confirm BIOS all default settings.
I'm afraid our tech team cannot duplicate the not startup issue with the motherboard on hand, so we are waiting for stixix is willing to send the motherboard to our service center for further examination.
Because it is not convenient for you to try other PSU, so I'm not sure whether your are willing to send RMA and whether it cannot be duplicated with the components in our service center.
If it occurs often and you are willing to send RMA, may I have the serial number and RMA number via PM?
Thank you.