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Asus Rog G15 G513QR AUTO REBOOT

Thomas70
Level 7

‎08-09-2021 02:38 AM - last edited on ‎03-05-2024 06:49 PM by Community Admin

Hello ! I come to you desperately. I recently bought an Asus Rog Strix G15-G513QR with:
-Ryzen 9 5900HX overclocked
-RTX 3070 8gb
-16 GB RAM

Randomly, the pc screen turns off then the pc restarts. This happens in office use (never in full play). It's really annoying considering the price of the pc.

I have hung around the forums and a lot of people have the same problem.
I am thinking of a software problem. Can you help me ?
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11 REPLIES 11

RedSector73
Level 12

‎08-09-2021 03:43 AM

Put the latest chipset drivers on from AMD would be the first thing I would do.
https://www.amd.com/en/support/chipsets/socket-fp5-mobile/amd-ryzen-and-athlon-mobile-chipset

Second thing is put the latest Nvidia drivers on
https://www.nvidia.com/en-au/geforce/geforce-experience/download/

then I would use armoury crate software to ensure the BIOS is up to date and anything ASUS software wise.

and lastly I would run windows update and make sure it is fully up to date.
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Thomas70
Level 7
In response to RedSector73

‎08-09-2021 04:11 AM

RedSector73 wrote:
Put the latest chipset drivers on from AMD would be the first thing I would do.
https://www.amd.com/en/support/chipsets/socket-fp5-mobile/amd-ryzen-and-athlon-mobile-chipset

Second thing is put the latest Nvidia drivers on
https://www.nvidia.com/en-au/geforce/geforce-experience/download/

then I would use armoury crate software to ensure the BIOS is up to date and anything ASUS software wise.

and lastly I would run windows update and make sure it is fully up to date.


OK, nvidia driver is OK, from geForce expérience.
Verify amd driver. Windows is up to date.

I think i will return the product but i need it for studies 😕

The pc never reboot in game... I think issu of RAM or CPU...
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Thomas70
Level 7
In response to Thomas70

‎08-09-2021 04:36 AM

I put the latest driver for amd, nvidia and windows is up to date. I do the latest bios version because i try to downgrade it yesterday but not fix the issue.

I'll see if the update of amd fix it, if isnt i will try a fresh install of windows.

And if not fixed i return the product...
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RedSector73
Level 12

‎08-09-2021 05:40 AM

Do this happen when the system is almost idle / not really doing anything... just boom reboot ?
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Thomas70
Level 7
In response to RedSector73

‎08-09-2021 06:28 AM

RedSector73 wrote:
Do this happen when the system is almost idle / not really doing anything... just boom reboot ?


This happens randomly ... never when playing games
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RedSector73
Level 12

‎08-09-2021 06:43 AM

I wonder if a c-state issue is at play. Check in the bios if you can turn off c-states (not sure, you can). Never needed to for my laptops, but it might be this.

Your logic of cpu/ram (or a bios) issue is likely cause from the information given.
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_Eternity
Level 8
In response to RedSector73

‎11-04-2021 04:37 AM

This is a common issue among all G15 Advantage Edition owners, 5900hx, 6800M.
I am also thinking about returning the machine, I close adobe it reboots, I close a game it reboots, anything that uses gpu seems to be causing an reboot for us. Using certain drivers for gpu makes this a little less frequent though but still annoying.
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Thomas70
Level 7
In response to _Eternity

‎11-04-2021 05:31 AM

_Eternity wrote:
This is a common issue among all G15 Advantage Edition owners, 5900hx, 6800M.
I am also thinking about returning the machine, I close adobe it reboots, I close a game it reboots, anything that uses gpu seems to be causing an reboot for us. Using certain drivers for gpu makes this a little less frequent though but still annoying.


I have a good new !
After 2 returns, the PC work perfectly ! No random reboot ! They changed in total Motherboard, CPu, Ram !
You have to return it !
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_Eternity
Level 8
In response to Thomas70

‎11-05-2021 09:26 AM

Thomas70 wrote:
I have a good new !
After 2 returns, the PC work perfectly ! No random reboot ! They changed in total Motherboard, CPu, Ram !
You have to return it !




I'm have started a RMA process waiting for technician to visit me for checking the device.
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