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  1. #1
    New ROGer Array
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    Bluetooth & Wi-Fi not in Device Manager

    Hi All

    New build of a X570-E Gaming Motherboard. I’m sure the Wi-Fi and Bluetooth was found in device manager originally however a month on they are nowhere to be seen. Ive checked the bios and both are enabled.

    Anyone got any ideas?*

  2. #2
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
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    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
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    OS Windows 11 Pro 21H2/CO/22000.x
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    Hi,

    Try this : Turn off your PC > Turn off your PSU for 15 sec > Turn on your PSU > Turn on your PC.

  3. #3
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    Well i thought you was taking the Mick, but that worked. Wouldn't and didn't even consider doing that. Is it a common issue? thank you very much for your input.
    Last edited by Foxman50; 08-13-2021 at 06:45 PM.

  4. #4
    ROG Guru: Green Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F Gaming
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD NVMe Samsung 970 EVO Plus 500GB
    Storage #2SSD NVMe Samsung 960 EVO 250GB | SSD NVMe Corsair Force MP510 240GB | SSHD AHCI Seagate FireCuda 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Headset/Speakers Logitech Z333
    OS Windows 11 Pro 21H2/CO/22000.x
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    Quote Originally Posted by Foxman50 View Post
    Well i thought you was taking the Mick, but that worked. Wouldn't and didn't even consider doing that. Is it a common issue? thank you very much for your input.
    You're welcome,

    It's just a workaround, you need to fix the root cause in order to prevent this from happening again :

    1) Update your BIOS to the last : https://rog.asus.com/motherboards/ro.../helpdesk_bios
    2) Update your drivers to the last : You need these drivers for your ASUS ROG Strix X570-E Gaming motherboard :

    [DRIVERS] AMD Chipset/SATA (3xx/4xx/5xx/TRX40)

    - AMD Chipset Drivers

    [DRIVERS] Intel Ethernet/WiFi/Bluetooth

    - Intel Ethernet Drivers (Drivers Only) :
    Drivers - I21x-AT (1.0GbE)

    - Intel WiFi Drivers (Drivers Only) :
    Drivers - 9xxx/AX2xx

    - Intel Bluetooth Drivers (Drivers Only) :
    Drivers - 9xxx/AX2xx

    [DRIVERS] Realtek Ethernet/WiFi/Bluetooth

    - Realtek Ethernet Drivers (Drivers Only)

    [DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx & AMD 3xx/4xx/5xx)

    You have an ASUS ROG SS3|DTS Sound Unbound motherboard Gen1, so :

    You need Realtek Audio Drivers (UAD - ASUS ROG SS3-DTS MB) Gen1 or Gen2 (Recommended) from the first post of the thread.

    Follow scrupulously your CLEANUP process then your INSTALL process, for the next drivers packages that I would release, you will can directly follow your UPDATE process.


    Also, if despite all this the issue recurs, disable hibernation (Windows Fast Startup included) :

    - Right-click Windows Start button then click Search.
    - Search for cmd. In the search results list, right-click Command Prompt and then click Run as administrator.
    - If/When you are prompted by User Account Control, click Continue.
    - At the command prompt, type powercfg.exe /hibernate off and then press Enter then close the Command Prompt then restart your PC.
    Last edited by MoKiChU; 12-01-2021 at 03:51 PM.

  5. #5
    New ROGer Array
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    Thanks for he info. I had done this previously including advanced power settings to disable all hibernation and sleep functions. Thinking about it i only updated the bios to the latest none beta version a week ago, maybe this is when the bluetooth stopped. Ive only just had a requiremnet for it and don't use Wi-Fi so it wasn't obvious it had gone. *

    Anyway i will double check everything and see how it goes. Thanks again
    Last edited by Foxman50; 08-13-2021 at 08:14 PM.

  6. #6
    ROG Guru: Brown Belt Array RedSector73 PC Specs
    RedSector73 PC Specs
    Laptop (Model)FA506IU-AL130T x 2
    MotherboardROG CROSSHAIR VIII HERO (WI-FI)
    ProcessorAMD Ryzen 9 3900X 12-Core Processor
    Memory (part number)4 x G.SKILL F4-3800C14D-16GTZN 14-16-16-36 Samsung B-Die
    Graphics Card #1Gigabyte Aorus RTX 2080 Ti Xtreme WaterForce (GV-N208TAORUSX W-11GC)
    Sound CardArctis DAC
    MonitorAsus ROG Swift PG348Q
    Storage #1ADATA SX8200PNP 1TB
    Storage #22 x Samsung SSD 840 EVO 250GB
    CPU CoolerCoolermaster Liquid Pro Master 360
    CaseEVGA DG-87 Gunmetal Grey Gaming Case
    Power SupplyEVGA SuperNOVA G2 750W Gold Power
    Keyboard Corsair K95 RGB Platinum
    Mouse Corsair Gaming Sabre RGB Gaming Mouse
    Headset ARCTIS Pro Wireless
    Mouse Pad Cooler Master MP750 RGB Cloth Gaming Mouse Pad Extra Large
    OS Windows 11 64bit Pro
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