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  1. #1
    ROG Member Array lexo1000's Avatar
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    Samsung 980 Pro creates WHEA error in Windows

    This post for warn future owner of Samsung 980 Pro M.2 SSD that it create WHEA errors under heavy load (OCCT).
    I'm pretty sure that the 980 Pro is the culprit as my older 960 Evo doesn't make this error in OCCT.
    It is not make BSOD crash but warning in OCCT and Windows 10 event log.
    I don't know if it's a bug from the BIOS, CPU, PCI-E controler or Windows 10.

    My setup :
    Asus Z-590i
    Intel Core i7 11700K
    2x8Gb Corsair 3600
    750W Corsair SF750
    Last edited by lexo1000; 08-19-2021 at 07:39 AM.

  2. #2
    ROG Enthusiast Array 74lobster PC Specs
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    Quote Originally Posted by lexo1000 View Post
    This post for warn future owner of Samsung 980 Pro M.2 SSD that it create wHEA error under heavy lod (OCCT)
    I'm pretty sure that the 980 Pro is the culprit as my older 960 Evo doesn't make this error in OCCT.
    It is not BSOD crash but warning in OCCT and Windows 10 event log.
    I don't know if it's a bug from the BIOS, CPU, PCI-e controler or Windows 10.

    My setup :
    Asus Z-590i
    Intel Core i7 11700K
    2x8Gb Corsair
    750W SF750 Corsair
    Hi, I have a Samsung 980 Pro M.2 NVMe and I have no issues... (Windows 10 and 11).

  3. #3
    ROG Guru: White Belt Array
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    Unless the added heat from the 980 pro is causing the issue? I have used 1tb 980 pro in z590 Apex and z590 Hero without issues but they run really warm. In the 50c+ doing nothing.

  4. #4
    ROG Guru: Green Belt Array
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    Open up Windows powershell or CMD prompt admin
    Type in sfc /scannow
    That alleviates almost all WHEA errors. It will scan the kernel and system files and repair them and generate a log file if you want to look at it (long as hell). I run this once a week like clockwork. If if been doing a bunch of benching and screwing around is when I usually get WHEA errors. Run the command I just posted and I about guarantee you come back with it finished and fixed errors. Only takes a couple of minutes to run.

    They dont usually throttle until you get into the 90C range.

  5. #5
    ROG Guru: Brown Belt Array RedSector73 PC Specs
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    SFC /scannow does nothing in Windows 10 (it used to work/do stuff, hasn't for ages now).

    The replacement / upgraded command is this.

    (1) Start typing in search bar, 'Windows Powershell'
    (2) Right-click the top result or when you see the command, and select the Run as administrator option.
    (3) type ' DISM /Online /Cleanup-Image /RestoreHealth '

    *(3) assumes you are connected to the interNET. If not then google how to use DISM.

    let it do it's thing, then reboot.
    Last edited by RedSector73; 08-19-2021 at 06:03 AM.

  6. #6
    ROG Member Array lexo1000's Avatar
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    Does WHEA error could be the consequence of high temperature of the m.2 drive?
    The Z590-i is a tiny motherboard and the m.2 easily goes up to 60 degrees under OCCT.
    Or maybe it's a problem with the fact that 980Pro is linked to PCI Express 4.0 bus while my older 960 Evo is linked to PCI-E 3.0.
    Last edited by lexo1000; 08-19-2021 at 07:37 AM.

  7. #7
    ROG Guru: Brown Belt Array RedSector73 PC Specs
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    Quote Originally Posted by lexo1000 View Post
    Does WHEA error could be the consequence of high temperature of the m.2 drive?
    The Z590-i is a tiny motherboard and the m.2 easily goes up to 60 degrees under OCCT.
    Or maybe it's a problem with the fact that 980Pro is linked to PCI Express 4.0 bus while my older 960 Evo is linked to PCI-E 3.0.
    How about none of these things. these temps are not bad and within normal ranges. stick too, you have an issue and needs to fixed or worked out, and what is likely hardware/software/firmware that might be causing the issue.
    Last edited by RedSector73; 08-19-2021 at 08:03 AM.

  8. #8
    ROG Guru: Yellow Belt Array Zardoc PC Specs
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    WHEA uncorrectable errors are usually associated with faulty hardware, but they can also be caused by driver conflicts, missing Windows updates, overclocking.

    I don't have those errors but I sometimes do get error codes with the drive and needs to be repaired. I haven't done any research because i often image the drive and restore.

    Your questions are valid. Have you tried to get a forum that has users that read dump files look at your DMP file? Did you do something that prompted the errors to start or has it been like that since build was done? Have you done a scandisk check on the drive? is it overheating? have you done a Samsung health test Is Windows fully up to date? Check that all hardware is properly in place. If you have OC settings, disable them and test. Create an image of the OS and try a clean install with no software.

    Finding the culprit with hardware is not easy. but if you do tests like mentioned you will find the source either the drive is defective or something is causing it to code.

  9. #9
    ROG Guru: Orange Belt Array Saltgrass PC Specs
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    A couple of things. First, yesterday I discovered my drive was running at 53° C and the Samsung Magician software said that was "too hot". I opened the case and put an external fan on the system and the temp dropped 15° C.. These cards will normally sit under the Graphics card, so if you are running a Nvidia 20XX or 30XX it might be involved.

    Secondly, don't try to use the older (970) Samsung drivers, they will make the 980 have problems.

  10. #10
    ROG Guru: Orange Belt Array ThrashZone PC Specs
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    ThrashZone's Avatar
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    Hi,
    Lots of errors on z590 so think it's both hardware and bios clashes

    If the 960 shows no errors then you're lucky
    980's have had lots of firmware issues for really bad read/ write speeds

    All sammy m.2's or at least 970 up are hot potato's first series I jumped on and still not sure why sata 2.5" ssd's benchmarking you'd never notice the difference unless you ran performance test 8-9-10 or disk benches so yeah I still use 2.5" ssd's for benchmarking too

    I use one of these blower style m.2 coolers on my 970 evo plus... it really helps even out temp 1 & 2 temperatures since I really hate hot spots on my boards.


    https://www.amazon.com/Advancing-Gen...tronics&sr=1-3

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