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GX701GX “W” key sticking, but non physically - help!

BulletGenius
Level 7

‎08-24-2021 01:40 AM

I have a GX701GX and after playing Warzone for a couple months the W key continues to be pressed when I release it. I’m wondering if it would be a key repair issue. If so any instruction on how I can repair it or how to test if that is my problem? Any and all comments are greatly appreciated. Thank you
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Valour59
Level 7

‎08-24-2021 09:28 AM

The physical key will need to be fixed, but as a temporary solution, go to Settings ➜ Ease of Access ➜ Keyboard (scroll all the way down) and turn on Filter Keys.

This will prevent the holding down of a key to continue register many repeated keystrokes.
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BulletGenius
Level 7
In response to Valour59

‎08-24-2021 10:48 AM

Thank you for the info, do you know where I could get the parts to fix or instructions? The key feels normal so the double hinge is working. How would I fix the part below it?
Thanks
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Blake1
Level 10

‎08-25-2021 02:48 AM

Hi there,
If you would like to check and repair the hardware, please kindly send the device to our service center.
Thank you.
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