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  1. #141
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    Smile Low cpu perf

    Quote Originally Posted by MasterC@ROG View Post
    Whether you uninstall Armoury Crate or not, the result is about the same (Around 9K). You can try. Check results with the same graphics driver to do a fair comparison. You are up-to-date with driver version 471.96 and BIOS 308, if you find results of 11K online using this graphics driver version then please let me know. We will investigate whether the dynamic boost algorithm has errors, if so, the performance is capped by incorrect CPU wattage (this is something we'll request NVIDIA to resolve).

    Do you actually have an issue with the Multiwheel? Not sure why you even have a driver (does not need a driver). Please send it to me to check if you are having issues.
    Hi! Just did TimeSpy run with armoury crate installed and uninstalled here are the results: https://imgur.com/a/0ATzs5x
    Installed (turbo profile): CPU 9658
    Un-installed (default windowns): CPU 10751

    Clearly there is an issue let me know if you need further information. I'm willing to give you access to my pc if you want to see it by yourself.

    The wheel was working fine without driver (as you said) but going on the wheeltab on armoury would prone an error asking for the wheel driver! I can send you whatever driver we got from support if you need.

  2. #142
    New ROGer Array ryuga_souichiro PC Specs
    ryuga_souichiro PC Specs
    MotherboardZ390 Aorus Master
    Processori9 9900k
    Memory (part number)32GB G SKILL Tridentz RGB 3000 Mhz
    Graphics Card #1MSI RTX 3080 Suprim X
    MonitorASUS ROG STRIX XG27VQ
    Storage #1Intel M.2 NVME 660q
    Storage #2Seagate baracuda 7000 RPM
    CPU CoolerCorsair H150i Elite Capellix
    CaseLian Li O11 Dynamic Razer Edition
    Power SupplyCosair Rm 850
    Keyboard Razer Huntsman Elite
    Mouse TT Esport Iris RGB Hatsune Miku Limited Edition
    Headset ASUS ROG DELTA
    Mouse Pad TT Esport Draconem RGB Hatsune Miku Edition and TT Esport Snow Miku 2019 10th Anniversary
    OS Windows 11 Pro
    Network RouterTT link
    Accessory #1 Razer Base Station Chroma
    Accessory #2 Razer Bungee Chroma V3
    Accessory #3 Dualshock 4

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    Aura Sync did not detect my headphones and Ram

    When I first started Armoury crate it did detected my headphone and ram but now It does not even after resetting PC . how can i fix this

  3. #143
    Administrator Array MasterC@ROG's Avatar
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    Please record while you run the benchmark then generate a log. Send the log and the driver you received via private message (upload to cloud and provide the link). Thanks!

    Quote Originally Posted by just20sent View Post
    Hi! Just did TimeSpy run with armoury crate installed and uninstalled here are the results: https://imgur.com/a/0ATzs5x
    Installed (turbo profile): CPU 9658
    Un-installed (default windowns): CPU 10751

    Clearly there is an issue let me know if you need further information. I'm willing to give you access to my pc if you want to see it by yourself.

    The wheel was working fine without driver (as you said) but going on the wheeltab on armoury would prone an error asking for the wheel driver! I can send you whatever driver we got from support if you need.

  4. #144
    Administrator Array MasterC@ROG's Avatar
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    Please record the process of connecting the headset then generate a log. Send to me via private message. Thanks!
    Quote Originally Posted by ryuga_souichiro View Post
    When I first started Armoury crate it did detected my headphone and ram but now It does not even after resetting PC . how can i fix this

  5. #145
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    Dear MasterC,

    I noted a major issue wherein on Turbo mode while running Cinebench, the Zephyrus S17 hits 90W on the CPU with really good temperatures at just 77 degrees. But as soon as I use Manual mode in Armoury Crate, the PL1 drops to a mere 65W, which brings performance to underwhelming levels. Not only that, even if we try to control CPU power using Throttlestop or XTU does not work with manual mode, as the PL1 remains fixed at 65W.

    I need to max out the fans to get even better cooling and performance, but manual is forcing an abruptly low 65W on the Zephyrus S17. The laptop itself has a very good thermal headroom to spare which is remarkable on a thin machine, so please look into this as soon as possible, and let the power limits be freely customisable through Throttlestop and Intel XTU, as my old Zephyrus S15 had no such problems with power limits, and I could set any value I wanted to.

    Quote Originally Posted by MasterC@ROG View Post
    Whether you uninstall Armoury Crate or not, the result is about the same (Around 9K). You can try. Check results with the same graphics driver to do a fair comparison. You are up-to-date with driver version 471.96 and BIOS 308, if you find results of 11K online using this graphics driver version then please let me know. We will investigate whether the dynamic boost algorithm has errors, if so, the performance is capped by incorrect CPU wattage (this is something we'll request NVIDIA to resolve).



    Do you actually have an issue with the Multiwheel? Not sure why you even have a driver (does not need a driver). Please send it to me to check if you are having issues.

  6. #146
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    Arrow Reply

    Quote Originally Posted by MasterC@ROG View Post
    Please record while you run the benchmark then generate a log. Send the log and the driver you received via private message (upload to cloud and provide the link). Thanks!
    Reinstalled Armoury crate after i did the benchmark without it and now i get 11k.
    I've made youtube video of me doing the test, and going through armoury crate. Here is the link https://youtu.be/Kfc8_n5zf4s
    I've not received any private message.

    Here is the log + service version + timespy results: For your privacy, the files have been downloaded and the link removed, the driver you mentioned was not found. In the future, please send to me via private message as requested. Thanks.

    The issue that lakshay2020 pointed is valid on my unit too!
    Last edited by MasterC@ROG; 10-07-2021 at 02:10 AM.

  7. #147
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    2 ROG Throne, Armoury Crate only detects 1 at a time.

    1. I have 2 ROG Throne, Armoury Crate only detects 1 at a time.

    2. Custom PC

    3. Aura Sync products :
    ROG STRIX Z490-G GAMING (WI-FI)
    ROG Strix Radeonâ„¢ RX 6700 XT OC Edition 12GB GDDR6
    ROG RYUJIN 360
    ROG Throne x 2 unit

    4. 3rd-party peripheral, audio, or lighting software
    Lian Li SL120 x 9
    Lian Li Strimer Plus 24 pin
    Lian Li Strimer Plus 8x2 pin

    5. Wired / wireless connection : Throne Wired

    6. Reinstalled Windows?

    7. Windows version & build

    8. Previous version of firmware or software that worked as expected - None

    9. Any screenshots of the issue
    10. Use our log collection function: Settings=>About=>App diagnostics



    Item Version
    ---- -------
    Armoury Crate UWP App 4.2.5.0
    ROG Live Service 1.2.18.0
    AURA Service (Lighting Service) 3.05.18
    Armoury Crate lite service 4.2.10
    ASUS AIOFan HAL 1.1.36
    ASUS AURA Extension Card HAL 1.1.0.11
    ASUS AURA Motherboard HAL 1.2.3.1
    AacAudioHal 1.3.31.0
    AacVGA 0.0.4.6
    KingstonDram 1.1.8
    AURA DRAM Component 1.1.14
    ENE RGB HAL 1.1.37.0
    ENE_EHD_M2_HAL 1.0.9.1
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.2
    Patriot Viper M2 SSD RGB 1.0.6.4
    Universal Holtek RGB DRAM 1.0.0.2
    WD_BLACK AN1500 1.0.13.0

  8. #148
    Administrator Array MasterC@ROG's Avatar
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    Multiple peripherals can be detected at the same time (Gladius III and Spatha X for example). However, if identical models are connected, only 1 will be controlled by Armoury Crate (for example two Gladius III mice). Sorry, this is done to prevent issues such as conflicting saved profiles.

    Quote Originally Posted by jaymuhazar View Post
    1. I have 2 ROG Throne, Armoury Crate only detects 1 at a time.

    2. Custom PC

    3. Aura Sync products :
    ROG STRIX Z490-G GAMING (WI-FI)
    ROG Strix Radeonâ„¢ RX 6700 XT OC Edition 12GB GDDR6
    ROG RYUJIN 360
    ROG Throne x 2 unit

    4. 3rd-party peripheral, audio, or lighting software
    Lian Li SL120 x 9
    Lian Li Strimer Plus 24 pin
    Lian Li Strimer Plus 8x2 pin

    5. Wired / wireless connection : Throne Wired

    6. Reinstalled Windows?

    7. Windows version & build

    8. Previous version of firmware or software that worked as expected - None

    9. Any screenshots of the issue
    10. Use our log collection function: Settings=>About=>App diagnostics



    Item Version
    ---- -------
    Armoury Crate UWP App 4.2.5.0
    ROG Live Service 1.2.18.0
    AURA Service (Lighting Service) 3.05.18
    Armoury Crate lite service 4.2.10
    ASUS AIOFan HAL 1.1.36
    ASUS AURA Extension Card HAL 1.1.0.11
    ASUS AURA Motherboard HAL 1.2.3.1
    AacAudioHal 1.3.31.0
    AacVGA 0.0.4.6
    KingstonDram 1.1.8
    AURA DRAM Component 1.1.14
    ENE RGB HAL 1.1.37.0
    ENE_EHD_M2_HAL 1.0.9.1
    PHISON HAL 1.0.9.0
    Patriot Viper DRAM RGB 1.0.9.2
    Patriot Viper M2 SSD RGB 1.0.6.4
    Universal Holtek RGB DRAM 1.0.0.2
    WD_BLACK AN1500 1.0.13.0

  9. #149
    Administrator Array MasterC@ROG's Avatar
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    So your issue is resolved and Armoury Crate isn't affecting the benchmark result after all?

    Quote Originally Posted by just20sent View Post
    Reinstalled Armoury crate after i did the benchmark without it and now i get 11k.
    I've made youtube video of me doing the test, and going through armoury crate. Here is the link https://youtu.be/Kfc8_n5zf4s
    I've not received any private message.

    Here is the log + service version + timespy results: For your privacy, the files have been downloaded and the link removed, the driver you mentioned was not found. In the future, please send to me via private message as requested. Thanks.

    The issue that lakshay2020 pointed is valid on my unit too!

  10. #150
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    Quote Originally Posted by MasterC@ROG View Post
    I'm with you on that, and I have reflected this to the team. It's not clear for users to know what to do.
    MasterC@ROG,

    So...Can I assume that an automatic update of ArmouryCrate/RefreshRateService will be pushed out by ASUS to fix this on a later date? Instead of manually uninstalling and reinstalling the RefreshRateService.

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